Reviews of Obelisk Hotel Axum
Unnamed Road Tigray, Axum, 1234 Āksum, Ethiopia
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Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe best costumer’s service I have found in Ethiopia, the hotel goes beyond the standard. Loved the wine, the way they make you feel home. Thanks Natnael
Dear Mike, Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you felt at home and enjoyed the wine and service. Natnael and the entire team truly appreciate your recognition—it means a lot to us. We hope to welcome you back again soon!
Dear Mike, Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you felt at home and enjoyed the wine and service. Natnael and the entire team truly appreciate your recognition—it means a lot t… Show more
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe only positive aspect of our experience was the young staff member who genuinely tried to accommodate our needs.
This hotel was not what we expected. It was very dirty, and one of our two rooms didn’t have hot water. The place felt completely neglected, with no attention to even basic necessities—there wasn’t even toilet paper provided, and we had to ask for it. The location was also disappointing, far from the main attractions and surrounded by clubs and questionable establishments, with loud music coming from the street. We also had concerns about security after sunset. We suspect that this “hotel” might actually function as a motel for dubious activities. We strongly advise against staying here. For the $30 we paid per night, you can find much better hotels with beautiful views and better locations, but many of them aren’t listed on online platforms—you’ll need to ask local tour guides to find them.
Dear Kocharyan, Thank you for taking the time to share your feedback. We deeply regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay. We are glad to hear that one of our staff members was able to assist you and make an effort to accommodate your needs. Your kind words about their service are appreciated and will be shared with the team. However, we are very sorry to learn about the cleanliness issues, lack of amenities, and maintenance problems in your room. This is not the standard we strive for, and we take your concerns seriously. We are actively addressing these issues to ensure that future guests have a much-improved experience. Regarding the location, we understand it may not have been ideal for your preferences. While we aim to provide a safe and welcoming environment, your concerns about security and noise have been noted, and we will evaluate ways to enhance our guests’ comfort and peace of mind. Once again, we apologize for not meeting your expectations and appreciate your honest feedback, which helps us improve. If you would consider giving us another opportunity in the future, please contact us directly so we can ensure your stay is far more enjoyable. Best regards, Natnael Tilahun Manager Obelisk Hotel Axum
Dear Kocharyan, Thank you for taking the time to share your feedback. We deeply regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay. … Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewClean room and nice people
No breakfast in the Hotel
Dear Noll, Thank you for your feedback! We’re pleased to hear you enjoyed our clean rooms and friendly staff. We’d like to apologize for the inconvenience caused by the lack of breakfast during your stay. At the time, our restaurant was undergoing renovations to improve our services. We’re happy to inform you that we now serve breakfast, and we hope you’ll have the chance to enjoy it on your next visit. Thank you for your understanding, and we look forward to welcoming you back! Best regards, Natnael Tilahun Manager Obelisk Hotel Axum
Dear Noll, Thank you for your feedback! We’re pleased to hear you enjoyed our clean rooms and friendly staff. We’d like to apologize for the inconvenience caused by the lack of breakfast during your stay. At the time, our restaurant w… Show more
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewNati, the manager, is personable and helpful.
I have bed bug bites all over my body from staying at this hotel. I am hoping that I didn’t take any of them with me in my luggage! Sadly, it is very difficult to rid of bed bugs and this would appear to be a large infestation and is likely to be in other rooms. Also the room that I had was not clean. In particular, the bathroom had pigeon droppings all over it. However, the toilet also needed a good clean. Like many hotels without an effective technique for removing steam from the shower, my room smelled strongly of mould. Although I was given the quietest room in the hotel, it was still very noisy. Every Sunday, for example, there is a nearby Orthodox Church that broadcasts chanting starting at 2am - joy! The hotel is also next to the town bus station and across the road from a bar - and there is a bar within the hotel itself. I have no idea why others have given this property a high score, except as a favour to the owner. I wish that I had never stayed there!
Dear Shane, Thank you for sharing your feedback. I’m glad you found my service helpful, and I sincerely apologize that your stay did not meet your expectations. We take the cleanliness and comfort of our guests very seriously. Upon thorough inspection, we have not found any signs of bed bugs in our rooms. However, we understand that your concerns are valid, and we will continue to ensure that our rooms meet the highest hygiene standards to provide a comfortable experience for all guests. Thank you again for your feedback, and I hope we can welcome you back in the future for a much improved stay. Best regards, Natnael
Dear Shane, Thank you for sharing your feedback. I’m glad you found my service helpful, and I sincerely apologize that your stay did not meet your expectations. We take the cleanliness and comfort of our guests very seriously. Upon thorou… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 12 August 2024 · Stayed in August 2024
Verified reviewThe place is noisy, the room is cold, the breakfast is not organized, and among all the hotel management not professional as they charged more than the amount booked online (on the pretext of birr devaluation). It is not fair that the hotel is given high score when booking online.
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Reviewed: 18 December 2023 · Stayed in December 2023
Verified reviewReviewed: 8 November 2023 · Stayed in November 2023
Verified reviewA great hotel in Axum with strong WiFi, hot water, and delicious food. The staff were amazing. Nati speaks perfect English and helped reschedule my booking and can organize tours of all the historical sites and churches in Axum. Highly recommend!
Reviewed: 23 September 2023 · Stayed in September 2023
Verified reviewSuperb customer service Nati and the girls are great
WiFi can be spotty
Reviewed: 13 August 2023 · Stayed in August 2023
Verified reviewReviewed: 11 June 2023 · Stayed in June 2023
Verified reviewThe hotel is run by a lovely family who were very welcoming and helpful. They even dropped me to the airport in Shire for free.
Dear Elizabeth, We are glad that you enjoyed your stay at Obelisk Hotel Axum! We were happy to have you here, too. We wish you safe travels and hope to see you again! Kind regards, Obelisk Hotel Axum