The breakfast was excellent in every dish ..... but not hot enough because no heater....

The stuff very helpful.... The location very good .... The facility very good .... Almost every thing very good.

Stayed in July 2025

The breakfast was good different varieties....but not hot enough....

All excellent.

Stayed in July 2025

I didn't like that the room didn't have AC, but the windows were suffice to allow fresh air flow.

I like the location and the friendly staff!

Stayed in June 2025

Not having gym

The staff

Stayed in June 2025

Good

Breakfast was bad

Stayed in May 2025

We were expecting to use the gym facilities, but we were told it was under construction and wouldn't be operational for a couple of months. The construction noise at times was a little annoying, but manageable otherwise everything was great!

The location of the hotel in the Bole area, was convenient to other venues we attended, the staff were very professional, courteous, accommodating, and extremely friendly. We enjoyed the meals at the restaurant, and the customer service representative Melat, was very helpful, All the restaurant waiters were professional, friendly and accomodating during our meals, especially Mekdes, Nuhamin, and other restaurant staff, whose names I've forgotten. The housekeeping staff, bellmen and security Tomas were professional and friendly, as well as the front desk staff (Senait and others), including Lidiya & Melat, who went above and beyond their hotel duties, and helped me find a pharmacy one evening after work (we inadvertently met on the street one day) The entire hotel staff including management, made my wife and I feel as though we were a part of their extended family.

Stayed in June 2025

Needs to improve room service , and some small things. Otherwise keep up the good work.

Room is nice, and tidy

Stayed in May 2025

Can get noisy with music from the street. Staff repeatedly checking the rooms can feel intrusive and unnecessary.

Excellent location within close walking distance to cafes and restaurants. Free shuttle to the airport. Great choice at breakfast. Overall good value.

Stayed in May 2025

The toilet could use some refurbishment.

Great location, friendly and helpful staff, and a very comfortable bed.

Stayed in May 2025

The lobby was too crowded with many furniture pieces (like sofas) that are larger that they needed to be.

The management's responsiveness to guests' requests was impressive and praiseworthy.

Stayed in April 2025

Non English speaking staff

Friendly staff. How do we claim back unused night, we left earlier than scheduled

Stayed in February 2025

The checkin was too long, more than an hour

Breakfast and location

Stayed in February 2025

Water pressure a bit low.

Good breakfast selection. More walkable area than most of Addis. Dozens of TV channels, though satellite reception was spotty at times.

Stayed in February 2025

Good Breakfast. Nice Bathtub.. lots of TV Channels.

Stayed in February 2025

The restaurant and reception staff is perfect and helpful at any hour

Stayed in January 2025

I honestly can’t think of anything I didn’t like during my stay. Everything was well thought out, and the experience was seamless from start to finish.

I had a truly wonderful experience at Sapphire Addis. The hotel is beautifully designed, with modern and spacious rooms that were spotlessly clean and incredibly comfortable. The staff were genuinely welcoming, always going above and beyond to make sure I had everything I needed.

Stayed in November 2024

The shower took 10 minutes to heat up, and one would think there was no hot water.

Spacious rooms and friendly staff. Breakfast was good.

Stayed in December 2024

I didn't have hot water in my room for the first two nights - although I got the sense it was an exception and not a [lack of] maintenance norm. The rooms are slightly darker than expected. Not a lot of natural light but still enjoyable stay. Most of the facilities including the gym and pool are undergoing renovating but that was not communicated in our reservation until check-in.

Prompt team with a capable concierge and administrative team. Rooms are well-spaced, the breakfast is filling and they went out their way to assist us with our flight problems. Special mention to Heman who was a star throughout our stay.

Stayed in November 2024

The breakfast is too much local such that someone who is not local does not enjoy it

Location, cleanness and staff is good

Stayed in November 2024

It’s location

Location and staff are really good

Stayed in November 2024

Duvets should be a bit thicker.

Location is excellent.

Stayed in November 2024

I didn't like their food generally. Their menu is largely skewed towards Ethiopian delicacies;not many African cuisines to choose from. Rooms balconies too small dark.

I like the staff;smiley and welcoming. Excellent.

Stayed in October 2024

Breakfast

Location

Stayed in October 2024

Room is on the darker side and balcony door never closes; small towels and rug for bathroom missing

Room was comfy, staff was very quick to support and respond and also very friendly, easy to get to and from the airport so ideal location

Stayed in September 2024