Reviews of Saro Maria Hotel 4 stars
Bole , Bole, Addis Ababa, Ethiopia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWifi didn't work, TV didn't work, tired interior, single glazed french windows next to giant building site. Receptionist say non Ethiopians have to pay everything in US dollar and aren't allowed to use local currency, This is a scam Ethiopian birr is legal tender and of course accepted everywhere.. I been living in Ethiopia for 19 years and never heard this one before, then viewing the hotels exchange rate i realised why as its roughly 10% below the bank rate so literally conning tourists out of their money.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWalking distance to Bole Street and shopping areas
Airport shuttle
Dear Peyman, Let us thank you for staying with us at Saro-Maria Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Well noted with the area to improve. It will be our pleasure to welcome you again in our premises during a future trip to Addis Ababa. Kind regards, Ephrem Tesfaye Business Development Manager
Dear Peyman, Let us thank you for staying with us at Saro-Maria Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Well noted with the area to … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe only thing that I liked is the location.
The staff members particularly the receptionists were so mean and unwelcoming. I don't know why and how you recruited them all. The sales (commercial) girl was dealing the price for a night with nearly 'double the cost' posted on Booking.com. I am so pity for the company.
Dear Dr. Abebe Thank you for choosing to stay at the Saro-Maria Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We were very disappointed to know that you leave our hotel and were not satisfied 100%. We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to perform the level of service you unquestionably deserve to receive. Allow me to apologize that your recent stay at Saro-Maria Hotel was not to your complete satisfaction. We view your feedback as a crucial opportunity to improve our services at all levels. In this light, we would like to thank you very much for your review and taking the time to share your experience with us on this platform. We are hoping to have more opportunities in future to welcome you back. Best Regards, Ephrem Tesfaye Business Development Manager
Dear Dr. Abebe Thank you for choosing to stay at the Saro-Maria Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We were very disappointed to know that you leave our hotel and were … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe bed and room
Toilet tap water
Dear Abdillahi, Thank you very much for your kind rating. We are proud that the comfortable bed and comfortable room contributed to your positive experience. We were very disappointed to know that you leave our hotel and were not satisfied 100%. Allow me to apologize that your recent stay at Saro-Maria Hotel was not to your complete satisfaction. The points mentioned in your review are not typical of the hotel or the service, which we seek to provide. I will therefore be discussing the points mentioned, further with the team will work on to fix. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards, Ephrem Tesfaye Business Development Manager
Dear Abdillahi, Thank you very much for your kind rating. We are proud that the comfortable bed and comfortable room contributed to your positive experience. We were very disappointed to know that you leave our hotel and were not satisfie… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewFood could be better
Dear Mike, Thank you for staying at Saro-Maria Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Well noted with the food feedback, we will check how it can be better. If you have more detail to fix regarding our food let us know with this bandd@saromariahotel.com email. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Ephrem Tesfaye Business Development Manager
Dear Mike, Thank you for staying at Saro-Maria Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Well noted with the food feedback, we will … Show more
Reviewed: 5 March 2025 · Stayed in February 2025
Verified reviewIt is exceptional
Everything
Dear Terefe, Let us thank you for staying with us at Saro-Maria Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Addis Ababa. Kind regards, Ephrem Tesfaye Business Development Manager
Dear Terefe, Let us thank you for staying with us at Saro-Maria Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to … Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewThe facility exceeded my expectations and the staff were very kind and courteous, the pick up from the airport and drop off were really timely and convenient.
you could improve on the wifi, it was a bit unstable during calls sometimes.
Dear Caroline, First and foremost we would like to thank you for choosing Saro-Maria Hotel for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We really appreciate for your constructive feedback on our Internet connection issue and we took a note to fix the issue. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Saro-Maria Hotel. Best Regards, Ephrem Tesfaye Business Development Manager
Dear Caroline, First and foremost we would like to thank you for choosing Saro-Maria Hotel for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We really apprecia… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewBeautiful hotel, amazing stuff, located in the heart of Addis, no complain at all
Dear Yishak, Thank you for sharing your comments regarding your stay at our hotel. As Saro-Maria Hotel family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. With Warm Regards, Ephrem Tesfaye Business Development Manager
Dear Yishak, Thank you for sharing your comments regarding your stay at our hotel. As Saro-Maria Hotel family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our h… Show more
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewBeautiful! Amazing staff and food! Large rooms and great price!
Nothing
Dear Balazs, Thank you for choosing to stay at the Saro-Maria Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you enjoyed your room and our staff made your feel at home and that you found our prices reasonable. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Best Regards, Ephrem Tesfaye Business Development Manager
Dear Balazs, Thank you for choosing to stay at the Saro-Maria Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you enjoyed your room and our staff made … Show more
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewvery good staff and convenient location
The worst restaurant I have ever seen, the pizza was disgusting
Dear Abebayehu, Thank you for taking the time to write and post your review. It's great to hear that you were happy with our location and our staff. On the other hand, we are concerned to note that you weren't fully satisfied with our restaurant. We have taken into consideration your comments and have shared these with my colleagues. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. With Kind Regards, Ephrem Tesfaye Business Development Manager
Dear Abebayehu, Thank you for taking the time to write and post your review. It's great to hear that you were happy with our location and our staff. On the other hand, we are concerned to note that you weren't fully satisfied with o… Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 July 2024 · Stayed in May 2024
Verified reviewReviewed: 23 July 2024 · Stayed in July 2024
Verified reviewlocation and food is great. Spa massage is great too. Gym is OK. staff are friendly and ressponsive at all times.
they were very budy in my visit - 2 days out of 5 I had no towles in the room and the AC unit was not working throughout, despite attempts to fix it.
Dear Matt, Thank you for sharing your note and for your stay at Saro-Maria Hotel. Your comments will be shared with our team to ensure similar incidents could be avoided in the future. We look forward for your return. Yours sincerely, Ephrem Tesfaye Business Development Manager
Dear Matt, Thank you for sharing your note and for your stay at Saro-Maria Hotel. Your comments will be shared with our team to ensure similar incidents could be avoided in the future. We look forward for your return. Yours sincerely, Eph… Show more
Reviewed: 4 July 2024 · Stayed in July 2024
Verified reviewGreat hotel with very nice and welcoming staff. Breakfastbuffe is delicious and I like the hotel, been here before and will come back.
Dear Thomas, Thank you very much for rating your stay in Saro-Maria Hotel and Coming back to stay with us. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are delighted to hear that you enjoyed your stay at Saro-Maria Hotel and that our hotel was a positive part in your experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Saro-Maria Hotel. With Kind Regards, Ephrem Tesfaye Business Development Manager
Dear Thomas, Thank you very much for rating your stay in Saro-Maria Hotel and Coming back to stay with us. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We ar… Show more