Reviews of Sheraton Addis, a Luxury Collection Hotel, Addis Ababa 5 stars
Taitu street, Kirkos, Addis Ababa, Ethiopia
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Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified revieweverything.
nothing
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton A… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewEverything
Nothing yet
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton A… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewNothing
It was big hotel
Thank you for taking the time to rate us your experience while staying with us. Please note your feedback is shared with the hotel team as a critical way of understanding how we can continue to deliver our hotel services and exceed our guests expectations and if you have the time to give us a detail of your experience that lead you on the scores given, it will help us to understand where we fell short. I look forward to hearing from you. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
Thank you for taking the time to rate us your experience while staying with us. Please note your feedback is shared with the hotel team as a critical way of understanding how we can continue to deliver our hotel services and exceed our gu… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat facilities
We suffered several scams. We have been charged twice for our stay . We were overcharged for drinks. All bills had 10% service added and then 15% VAT on top of everything including the service. I am unclear if service charges are subject to VAT . We were left in the airport for over 30 minutes on arrival, exhausted after our long flight even though we had booked a transfer. We were charged about 25p to print our boarding passes. There were no USB sockets in the room.
Dear Ms. Andreia, gb Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the hotel experience provided to our guests. You brought to our attention that during your recent stay, we fell short of meeting your expectations in regards to your airport pick-up service and the billing accuracy. Your feedback has been shared with our leadership team. In regards to the hotel charges please note all hotel charges are subject to 10% service charge and 15% VAT and are added on all our services. I am sorry if this information was not given to you at time of reservation. We have also contacted our local bank to have the pre-authorization that was taken at check in to be released back to your account and I am very sorry for any delays in this release as it can sometimes take up to 10 days to reflect back to some accounts. We offer our sincere apologies for the team’s shortcomings in your airport pick-up we do at times face flights coming in early or later than expected and due to shared car services we have faced a delay on your pick up service, I do apologies for this. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
Dear Ms. Andreia, gb Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the hotel experience provided to our guests. You brought to our attention that during yo… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe bed is very comfortable
The TV Chanales weee so limited
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton A… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewJust perfect, love the garden and walking possibilities
Nothing
Dear Finn Jarle, ch Thank you for your review. I wanted to reach out to you and thank you for taking the time to give us such a good rating. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure to share your rating with the team. If there is anything else that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards Nebiyu Ketema Rooms Operations Manager
Dear Finn Jarle, ch Thank you for your review. I wanted to reach out to you and thank you for taking the time to give us such a good rating. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewI was thinking about what to write, what to focus on. I believe that there is nothing warmer and better in Ethiopia than the Ethiopian people. A friendly and fully client-focused staff, exceptional reception, and personnel. Thank you , we will meet again soon 🙌
Dear Ana, Ge On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
Dear Ana, Ge On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Sincerely, MARAL TILBIAN Front Desk Manag… Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewOur stay had some great highlights and a few disappointments. The airport shuttle service was timely and efficient, and we appreciated the free bottled water provided throughout the stay. Staff were consistently polite and professional, and the rooms were clean with solid housekeeping service. Complimentary breakfast for Marriott members was a nice touch, and room service meals, though tasty, felt a bit overpriced. However, we were very disappointed to find that the kids’ club (Simba Club) and playground were closed for the entire duration of our stay — something we weren’t informed about in advance. We had chosen this hotel specifically for its child-friendly amenities, and aside from the basic kids’ pool, there was nothing else available for children. This took away from the experience significantly. With better transparency and family-friendly offerings, the stay could’ve been much more enjoyable.
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Please note that our hotel is in the process of renovation which we have started in few areas like the night club and rooms, we will then go to other areas like the Simba club. Your comment is well noted regarding notifying on different booking channels such as Boolking.com as well regarding renovations and we have taken action in informing to our online booking teams. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you and your family deserve. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent visit to the Sheraton Addis, a Luxury Collection Hotel. Please note that our hotel is in the process of renovat… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewClean and good quality hotel
Room service food quality wasn’t particularly great
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Sheraton Addis. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you back soon. Sincerely, MARAL TILBIAN Front Desk Manager Sheraton Addis maral.tilbian@luxurycollection.com +251115171717
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Sheraton Addis. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has … Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in December 2024
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified review