Reviews of The Row Residential Hotel
Africa Avenue 9, Bole, Addis Ababa, Ethiopia
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is a modern and appealing building with a decent restaurant attached to it. Very close to the airport. The junior suite is nice and modern.
The finishing works in the rooms (in my case especially the bathroom) is poor witch several unfinished or very poorly finished interior work. It’s a bit noisy from the construction site opposite and also from the corridor. The shower was not working well.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGood location, friendly staff
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe location was excellent, everything was clean, and the staff were incredibly kind and helpful. I’ll definitely stay here again!
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewExcellent
Dear Gebreegziabher, Greetings from the row residential hotel! We are grateful for your kind view score and appreciate your time. We are delighted to see you review score that sow us you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review. Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-945306800
Dear Gebreegziabher, Greetings from the row residential hotel! We are grateful for your kind view score and appreciate your time. We are delighted to see you review score that sow us you enjoyed our service. Thank you again for taking th… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewFriendly staff and helpful people
The people so friendly
Dear Ornesto, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review . Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-945306800
Dear Ornesto, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and enc… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewSmiles and positive vibes all over.
Dear Faisal Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review. hop we get a chance to serve you again. Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-945306800
Dear Faisal Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and enc… Show more
Reviewed: 25 April 2025 · Stayed in February 2025
Verified reviewThe process was quite fast. The receptionists were very helpful and kind enough to help us navigate the process in English.
Perhaps if it were possible to have the (la nouvelle) restaurant charge bills to the rooms of guests. Right now they operate independent of each other, and it can get cumbersome to do accounts.
Dear Ruth, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review . Also, we work on it hardly on your restaurant comments . Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-95645306800
Dear Ruth, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and enco… Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThey are friendly and nice location and clean hotel. There was a shorty receptionist she was very supportive. Their restaurant, coffee shop or what ever provide food is closing at 11.
Dear Naji Alnamer, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review . Also, we work on it hardly on your restaurant comments . Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-945306800
Dear Naji Alnamer, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive … Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewIt was amazing, love the place, I already had stayed there before and this is my second time.
Dear Ahemd, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review. keep in touch! Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-945306800
Dear Ahemd, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and enc… Show more
Reviewed: 30 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewWhat I liked most was that the rooms were tiled- so no stuffy smells, and very spacious. The rooms also have sockets with the type of holes that can take UK, Chinese, and European type of appliances - which makes life easy for the frequent traveller who forgot their adapter (like had happened with me).
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in December 2024
Verified reviewMy experience was absolutely disappointing in this Hotel. I booked a room with a large bed through Booking.com, but when I arrived, the hotel staff refused to honor my booking. Instead, they forced me and my friend to move into a twin-bed room, even though we specifically requested and booked a large bed. To make matters worse, when I requested an early check-in, the staff allowed it without mentioning any additional charges. However, at the time of payment, they suddenly informed me that I had to pay 50% extra for early check-in and 30% more for the twin-bed room—a room I didn’t even want! Switching from a large bed to two small beds should not result in an extra charge. It’s common sense that twin bed room and large bed room have the same price. Adding insult to injury, they were unable to process my payment in dollars, as initially agreed, and I ended up paying the equivalent of 150€, which is absurd given the poor service and lack of transparency. More disappointed are that they give us brocken towels….. just see the pictures…. This hotel does not respect its guests, fails to honor bookings made through trusted platforms like Booking.com, and lacks basic professionalism. I would strongly advise against staying here if you value clear communication, fair treatment, or even basic customer service.
Dear Yana Li Thank you for taking the time to share your feedback regarding your recent stay at our property. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and ensure that all our guests have a comfortable and enjoyable stay. We would like to apologize for any inconvenience or dissatisfaction you may have experienced during your time with us. We try to explain details that you reserved a large bed or junior room on booking.com, but when you arrive in our hotels, you and your friend are the same gender you have . On our hotel and our country law, the same gender ( two female ) or( two male) are not allowed in one bed. That's why we give you the two separate beds or twins' rooms. This issue is trying to explain on arrival by reception and management. Also, the early check-in paymen is to inform you in advance before you come to our hotel. Based on your request on booking.com messenger. I personally respond to you that you can check in with the condition of 50 % of the room rate, so we inform you in advance thats why we applied . generaly, this is to remind you that you pay on your master card, not € .if it's necessary, we can share your receipt accordingly . At last, our Juniour room rate and twin room rate are different it's easy to refer to booking.com. In general, we value your feedback as it helps us identify areas where we can make enhancements and deliver a better guest experience. We appreciate your reviews and hope that you will give us another opportunity to exceed your expectations in the future. Thank you again for bringing your concerns to improve our service. Hospitality Regards, Tigist Tassew Sales and Marketing Manager
Dear Yana Li Thank you for taking the time to share your feedback regarding your recent stay at our property. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and ensure that … Show more
Reviewed: 27 December 2024 · Stayed in October 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewVery modern hotel, nice staff
Breakfast was not included
Dear Yolanda, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and encouragement review . Also, the room is actually with out meal but we are working on it . Hospitality Regards, Tigist Tassew Sale and Marketing Manager +251-956000055
Dear Yolanda, Greetings from the row residential hotel! We are grateful for your kind view and appreciate your feedback. We are delighted to know you enjoyed our service. Thank you again for taking the time to leave us constructive and e… Show more