Reviews of Zemilo Hotel Apartment
Millennium Apartment Hotel Road, Bole, Addis Ababa, Ethiopia
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Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewvery close to the Airport, staff are kind , room and bathroom are clean
no AC in the room
Dear, Mr. Davide bacco ,Thanks for this amazing review and we accepted your recommendation .we would improve our service for next time . Hospitality regard. Hilina Dagnachew front office manager
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewDear , Betel Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next visit in Zemilo Hotel Apartment Addis Ababa. Kind Regards Hilina Dagnachew Marketing Team
Dear , Betel Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next vi… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewGad
Devil
dear solomon , thank you for your review. we would give a best service ever for our guests, but you are not arrived in our hotel so we would visiting you in our hotel and we will recommend you take our service. Hospitality Regard FO. manager Hilina
dear solomon , thank you for your review. we would give a best service ever for our guests, but you are not arrived in our hotel so we would visiting you in our hotel and we will recommend you take our service. Hospitality Regard FO. ma… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewWalking in the area can be dangerous. Be aware and take appropriate precautions
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewLocation, staff, breakfast, clean room.
There could be a little table and a chair in the room, when some work to be done. Without it, another place is needed to sit and work.
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewThe location was great! Staff friendly
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewThe facilities was nice.
They didn't understand the English. They was a lot of miss communication due to which we had to pay more money. Also the was a big miss communication for check out time which they tried to sort.
Hi Mr.Saffeed, First of all we thank you for the comment and happy you liked the Hotel facilities. But we apologize for the miss communication happened at the hotel reception. As per the Receptionist, she accommodated you all 13 guest as per the country same sex rule, hence same sex adult are allowed to sleep in the same room but if they are not related they have to take either twin bed room or request extra bed with relatively fair pris. We are glad that you sorted out the let check-out issue with out any additional charge. The problem was the Receptionist tried to comply the case as per the hotel check out policy with out seeing the aproval we granted you when you book that was stated on the booking.com message box. If you have any further questions dont hesitate to contact me on the following e-mail : info@zemilohotelapartmenet.com Thanks and Best Regards Zemilo Hotel Manager
Hi Mr.Saffeed, First of all we thank you for the comment and happy you liked the Hotel facilities. But we apologize for the miss communication happened at the hotel reception. As per the Receptionist, she accommodated you all 13 guest as p… Show more
Reviewed: 11 October 2024 · Stayed in August 2024
Verified reviewReviewed: 5 May 2024 · Stayed in March 2024
Verified reviewThe staff are great and ready to assist. The room was clean and met my expectations. The location is not very far from the airport.
I will possibly stay there again. The staff are great and ready to assist. The room was clean and met my expectations. The location is not very far from the airport.
Hello, dear. Thanks for the positive comments. We are glad to hear that u enjoyed your stay in our hotel and we met your expectations. Thanks Managment
Reviewed: 12 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewNew hotel, clean and friendly staff. The breakfast is fresh and simple.
None
Hi Mr. Mohamed, Thanks for the review, we delighted that u enjoyed the satay. we would like you to come again as a family. Thanks again, BR/ Management
Reviewed: 3 April 2024 · Stayed in March 2024
Verified reviewRoom
power outage
Hi Belinda, we are very happy that u enjoyed ur stay in our hotel apartment. We will work to improve our staff service delivery to the guest. Best Regards / Management
Reviewed: 21 March 2024 · Stayed in March 2024
Verified reviewNothing after my experience
Please avoid this place if you care about your belongings. People working there are thieves. I stayed there for 6 nights and my money was stolen from my room. I used to hang Do not Disturb sign on the door when leaving the room but still someone came into my room and stole my money. When confronted the hotel manager, he refused to help in anyway which makes me believe that he might be involved in this also. I hope the owners see this and take action. And also there is no shuttle from and to airport as mentioned
Dear Furqanhirani, Thank you for taking the time to share your recent experience. We take all guest concerns seriously, and we are sorry to hear about the allegation of happened from your room during your stay from March 4th to 10th, 2024. We have rigorous security measures in place, including 24/7 surveillance and staff trained on guest safety protocols. We understand your disappointment regarding the missing money and the frustration it caused. It's important to note that this concern was brought to our attention by two people after your departure. We appreciate your initial satisfaction with your stay, as you mentioned leaving the hotel happy. However, we understand that realizing money is missing after the fact can be concerning. While we cannot definitively determine what happened, we want to acknowledge that misplaced items during travel can sometimes occur. We kindly recommend considering these possibilities: • Misplacement: Perhaps the money was misplaced at the airport, in a taxi, or another location during your travels. • Double-checking belongings: Guests sometimes overlook where they put valuables in their luggage or room. We understand you mentioned using the "Do Not Disturb" sign. We take all measures to ensure guest privacy, and staff would only enter your room in exceptional circumstances with your knowledge or if an emergency arose. We apologize if the airport shuttle service was unavailable as advertised. If the information on our website or during booking was inaccurate, we acknowledge this is a mistake on our part. We appreciate this to be raise on arrival so that we take the necessary action. We will take steps to ensure the information is accurate and up-to-date. We would like to discuss this matter further with you in the hope of regaining your trust. If you have any additional information about the missing money, or if the missing shuttle service significantly impacted your experience, please feel free to contact me directly at +251 927111144 or email info@zemilohotelapartment.com. We are committed to investigating all guest concerns and offering appropriate solutions. We thank you again for your time. Looking forward to see you soon anytime your next visit in Zemilo Hotel Apartment Addis Ababa. Kind Regards Nathan Gossa Marketing Team
Dear Furqanhirani, Thank you for taking the time to share your recent experience. We take all guest concerns seriously, and we are sorry to hear about the allegation of happened from your room during your stay from March 4th to 10th, 2024… Show more
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewDaliil Hasan Ethiopia+251917886686
+251939894827
Hello Hasan, If you showed up in our hotel, you would have stayed in our hotel the rest of your time. Regards Managment
Reviewed: 14 March 2024 · Stayed in March 2024
Verified reviewEvery thing specially location and safety.
Nothing
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewEasy booking of the accommodation.
False advertising. They do not offer an Airport shuttle service as advertised. The hotel books you a private cab or Uber to and from the Airport and these cabs are not allowed to pick up or drop off in the area reserved for the shuttles which then becomes a problem with getting a trolley for your luggage and other issues. The driver for my Airport dropoff did not know where the International Departures was and needed to ask another driver parked on the Airport road. Shower head in the room damaged, water leaked over the ridge of the shower which meant water was everywhere after having showers.. Problems at check out this morning which took me a whole 35 mins to resolve which was not even done to my satisfaction.
Thanks for your feedback and sorry for the inconvenience you received in shuttle service But we will assure you that you will never get this kind of service in your future booking. Hope you will be come back. Hospitality regards Nathan Gossa
Thanks for your feedback and sorry for the inconvenience you received in shuttle service But we will assure you that you will never get this kind of service in your future booking. Hope you will be come back. Hospitality regards Nathan Gos… Show more
Reviewed: 6 March 2024 · Stayed in March 2024
Verified reviewLocation
Elevator
Dear , Jake Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next visit in Zemilo Hotel Apartment Addis Ababa. Kind Regards Nathan Gossa Marketing Team
Dear , Jake Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next vis… Show more
Reviewed: 6 March 2024 · Stayed in February 2024
Verified reviewVery good
Very good to
Reviewed: 6 March 2024 · Stayed in February 2024
Verified reviewVery good
Very much
Reviewed: 3 March 2024 · Stayed in March 2024
Verified reviewIt was comfortable and the service was excellent. The staff was friendly and helpful.
Dear , Mitchell Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next visit in Zemilo Hotel Apartment Addis Ababa. Kind Regards Nathan Gossa Marketing Team
Dear , Mitchell Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next… Show more
Reviewed: 28 February 2024 · Stayed in February 2024
Verified reviewReviewed: 28 February 2024 · Stayed in February 2024
Verified reviewThe facility
None
Dear , Mawusi Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next visit in Zemilo Hotel Apartment Addis Ababa. Kind Regards Nathan Gossa Marketing Team
Dear , Mawusi Thank you for taking time to give us such a good rating. we are delighted to know that you liked our service and enjoyed your time with us . we thank you again for your time. Looking forward to see you soon anytime your next v… Show more
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewVery good