Reviews of Santa's Hotel Rudolf 3 stars
Koskikatu 41-43 (Check-in: Santa's Hotel Santa Claus, Korkalonkatu 29, 96200 Rovaniemi), 96200 Rovaniemi, Finland
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood location. Very central
The room was extremely hot. Only option was to open windows which made also extremely noisy.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewIt is OK for a one night stay. Nothing special, but then again, we are travelling with motorcycles and don't need much comodity. It is more important that the room is clean and it has a normal shower, which this one for sure has.
The check in process takes place in another hotel Santa Claus, so this means you need to go to another location to do this and receive the keys. Plus, at the check in you could have all forms filled in automatically from booking, not that the customer needs to write everything down.
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe location
The Rudolf Hotel is on the top of a Chinese restaurant. All the food smells go to the hotel. To enter on Hotel Rudolf, you need to walk almost a mile with your luggage to reach Santa's Hotel to make the check-in and pick up the keys. (Nobody told me this before).
Dear Isaura Maria, thank you for your feedback. We are glad to hear that the location was convenient for you! We apologize that the information about the check-in location and process was not clear. We send a message through the booking site for the guests about the check-in, but it seems that it has not reached you beforehand. We will look into it and do our best to inform the guests better in the future. We’re also sorry to hear that the food smells from the restaurant affected your stay. We understand that this can impact your comfort, and we appreciate you bringing it to our attention. Kind regards Hanna Duty manager Santa's Hotel
Dear Isaura Maria, thank you for your feedback. We are glad to hear that the location was convenient for you! We apologize that the information about the check-in location and process was not clear. We send a message through the booking s… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in December 2024
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewVery quiet place.
I didn't know beforehand that there is no reception at the hotel
Dear Adam, thanks for your feedback! We're glad you enjoyed the quiet surroundings. We're sorry the absence of reception wasn’t clear before arrival—we’ll review our communication to help make that information easier to find for future guests. Hope to welcome you back again! Kind regards Hanna Duty manager Santa's Hotel Rudolf
Dear Adam, thanks for your feedback! We're glad you enjoyed the quiet surroundings. We're sorry the absence of reception wasn’t clear before arrival—we’ll review our communication to help make that information easier to find for… Show more
Reviewed: 10 January 2025 · Stayed in December 2024
Verified reviewVery basic room. Room is old and creepy.
Toilet is noisy. Hotel is deem and bed slumpy.
Dear Sharon, thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We appreciate your comments and will take them into consideration. We hope that you enjoyed your visit in Rovaniemi nevertheless. Kind regards Hanna Duty manager Santa's Hotel Rudolf
Dear Sharon, thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We appreciate your comments and will take them into consideration. We hope that you enjoyed your visit in Rovaniemi nevertheless.… Show more
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewGreat location, we arrived by car, checked in to the other hotel, as they clearly said in several messages. They gave us a parking pass to the parking behind the hotel. Room was nice and clean. Kettle, coffee and tea available in the room.
Careful when using the lift, as the doors close very quickly, you don't have the time for two people to exit or enter the lift. Keep the 'open door' button pressed.
Dear Alessia, Thank you for your feedback! We're glad to hear you appreciated the location, the cleanliness of the room, and the amenities like the kettle, coffee, and tea. We also appreciate your cautionary note about the elevator, and we'll forward the feedback to our maintenance. We hope to welcome you again soon! Kind regards, Mari / Reception
Dear Alessia, Thank you for your feedback! We're glad to hear you appreciated the location, the cleanliness of the room, and the amenities like the kettle, coffee, and tea. We also appreciate your cautionary note about the elevator, and… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewThe location was amazing.
The room was very basic, and there was a weird smell in the room.
Dear Lesley, thank you for your feedback, it is appreciated. We are happy to hear, that you were happy with the location. However, we are sorry to hear that you experienced an unpleasant smell and we will look into the issue to ensure it is addressed. We hope to have the chance to welcome you back for a better experience. Kind regards, Mari / Reception
Dear Lesley, thank you for your feedback, it is appreciated. We are happy to hear, that you were happy with the location. However, we are sorry to hear that you experienced an unpleasant smell and we will look into the issue to ensure it is… Show more
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewVery good service attitude and high cost performance
Need to go to the designated counter to check in.
Dear Yong, Thank you for your kind feedback! We’re delighted to hear that you were pleased with our service. We also appreciate your note about the check-in process, however since Hotel Rudolf is an unmanned hotel, the check-in location takes place in Santa's Hotel Santa Claus. We hope you enjoyed your stay and warmly welcome again! Kind regards, Mari / Reception
Dear Yong, Thank you for your kind feedback! We’re delighted to hear that you were pleased with our service. We also appreciate your note about the check-in process, however since Hotel Rudolf is an unmanned hotel, the check-in location tak… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewClean, hot water all the time, comfortable temperature in the room
Cushion and beds not so comfortable. They don’t provide you transportation between checkin location and room location. You are on your own and even if its 800 m away you need to consider the snow condition and luggage you need to carry on. No conditioner in bath and no window. Not enough room space for a family of 3. No breakfast available at location. Too expensive for facilities they provide
Dear Ana Maria, Thank you for sharing your feedback. We’re glad to hear that you found the temperature in the room comfortable. We understand, that the distance between the check-in location and the room can be challenging, especially during snowy conditions with luggage. We have a taxi stop in front of the check-in location and can order a taxi if needed, but understand that it isn't the best option for everybody since it is with a separate cost. We are sorry to hear, that the price-quality ratio did not meet your expectations, but truly hope you enjoyed your stay in Rovaniemi overall! Kind regards, Mari / Reception
Dear Ana Maria, Thank you for sharing your feedback. We’re glad to hear that you found the temperature in the room comfortable. We understand, that the distance between the check-in location and the room can be challenging, especially durin… Show more
Reviewed: 4 December 2024 · Stayed in December 2024
Verified reviewNothing
Everything
Dear Om, thank you for staying with us. I'm sorry to hear your stay wasn't what you hoped for. We will make sure to improve Hotel Rudolf's overall enjoyment for the future. Kind regards, Lotta/Reception
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewLocation was good .
Was very expensive for what was on offer the hotel check in point was good 10 minute walk from actually hotel which with young family is not ideal. The building its self was no good for family’s it was like a doss house or place they would send all unemployed. Also the beds were horrible it was has if they had mattress toppers instead of actual mattress . The bathroom had very odd smell. Definitely would not return or recommend.
Dear Adam, Thank you for your feedback. We’re glad to hear that you liked the location. We are sorry to hear that your stay didn’t meet your expectations, particularly regarding the check-in process, room comfort, and bathroom. We understand how important these aspects are, especially for families. We hope that, despite these issues, you were able to enjoy your time in Rovaniemi overall. We appreciate your input and hope you'll reconsider staying with us in the future. Kind regards, Ella/Reception
Dear Adam, Thank you for your feedback. We’re glad to hear that you liked the location. We are sorry to hear that your stay didn’t meet your expectations, particularly regarding the check-in process, room comfort, and bathroom. We understan… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewLocation was ALSO BS!!!!!!!!!!!!!!
It was REALLY BS checking in a different hotel ( your sister hotel) & getting the hotel & room keys when we were ALREADY in front of Santas' Hotel Rudolf!!!!!! WHAT KIND OF HOTEL DOES THAT?????? WHAT IF I WAS WITH MY NEWPHEWS & NIECE??????? Do they have to wait OUTSIDE the hotel while I walked to your sister hotel to check us in & get the keys????? YOU SHOULD HAVE SOLD THE HOTEL IF YOU CANNOT MANAGE IT!!!!!! Also, WHY DON'T YOU PUT IT AS Air B & B instead of HOTEL @ booking.com??????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Ruth, thank you for taking the time to leave us feedback. It is mentioned on Booking.com that the check-in for Santa's Hotel Rudolf takes place in a different location. Also after making a reservation, guests receive a message about the check-in procedure through Booking.com. We are terribly sorry, if this information has not reached you before arriving. Despite the issues with the check-in location, we hope that you enjoyed your time in Rovaniemi overall. Kind regards, Hanna Duty manager, reception
Dear Ruth, thank you for taking the time to leave us feedback. It is mentioned on Booking.com that the check-in for Santa's Hotel Rudolf takes place in a different location. Also after making a reservation, guests receive a message abo… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 27 February 2024 · Stayed in February 2024
Verified reviewReviewed: 1 February 2024 · Stayed in January 2024
Verified reviewVery worm room
Could do with a fan in bathroom.
Dear Mihai-Denis, thank you for your feedback, we appreciate. We are sorry to hear that the temperature wasn't fitting for you, but hopefully you enjoyed your stay overall. You are warmly welcome to visit us again. Mari / Reception
Reviewed: 15 January 2024 · Stayed in December 2023
Verified reviewReviewed: 14 January 2024 · Stayed in December 2023
Verified review