The scaffolding took away from the charm

Centrally located and very clean.

Stayed in July 2025

Great rooms, fabulous hotel.

Stayed in August 2025

nothing

staff-location-hotel

Stayed in July 2025

Style, you have it or you don’t

Stayed in July 2025

Nothing - all great

Beautiful - never met such friendly and helpful staff ! Amazing

Stayed in June 2025

Construction work made it a bit unsightly. More variation needed in the breakfast offerings. Housekeeping carts were left in the hallways for hours on end while not being used.

The location is wonderful and the staff is just amazing - rooms are spacious and well equipped.

Stayed in June 2025

Beautiful room & uograded

Stayed in June 2025

Fabulous breakfast but no outlook due to scaffolding & renovation work

Stayed in June 2025

Beautiful hotel and very friendly staff

Stayed in June 2025

The pillows were a bit stiff. No coffee machine in the room a big disappointment, room service for pot of coffee would have included a 12 euro charge on top of the coffee. No full length or short mirror in the room at all. Room lighting needs fixing as it was impossible to have one bedside light on at a time or any of the other lights in the room under a different control-it was all lights on or nothing! Auto night lights were annoying as they can come on even if you turn over in bed! The staff were aware of these issues and looking to resolve them. The in room portable steamer, a very useful item, however it was a very poor model that was difficult to fill and only lasted (if you were lucky!) for one item. The hotel is looking to change these out as already had some complaints. Front access to the hotel not great whilst refurbishment going on but, apart from trying to find it, didn't really cause us a problem. Its a shame the great restaurant and bar still out of action.

We stayed in one of the recently refurbished rooms. The bathroom was exceptional in size and had great areas to place items. (sadly lacking in many other high end hotels). The bed was comfortable, room size good. Location excellent. Considering major refurbishment going on at the hotel there was not much noise or inconvienience. The staff very willing to help & please. Exceptional service from the front desk for booking a private boat tour ahead of our visit and car to take us to the airport and pick us up from a lunch restaurant. The included lounge access we had was enjoyed.

Stayed in May 2025

Unfortunate that the spa was not open due to renovations.

Enjoyed my stay thoroughly.

Stayed in May 2025

AC was a bit weak but the weather during April was cold so we didn't feel hot

Luxurious stay

Stayed in April 2025

This hotel is absolutely first class. Lovely staff, superb well appointed comfortable, spacious clean room. Staff are friendly and welcoming. Absolutely brilliant…hope we can come back. Loved it.

Stayed in April 2025

Partially under construction (restaurant, garage).

Location, personnel especially breakfast team

Stayed in March 2025

Wish we’d been informed in advance that the property was undergoing renovation and construction.

Excellent location. Helpful and friendly staff. Room was very comfortable.

Stayed in February 2025

Hotel is doing renovating work so some facilities are closed and there may be construction noises in the day.

The room is very big and newly renovated. Location is hard to beat as it is in the city centre. Breakfast is alright.

Stayed in January 2025

The cafe was closed because of renovation.

The atmosphere and service were luxurious and worthy of a first-class hotel. Very good location, close from the central station, middle of the city center. I arrived to the hotel at 6 am(because my flight from Tokyo arrived 4:00am!) and my room was perfectly ready. I was able to check in early at 6am with no additional charges! Spa was great too.

Stayed in February 2025

The Notes restaurant was very average. Toast Skagen was great, but the Entrecote was actually very low quality meat. Wine list small and not that good. Breakfast average

Room was great, but could do with a working desk.

Stayed in February 2025

The room, the location

Stayed in January 2025

nothing

the dinner was very good and the waiter who is French was charming and attentive

Stayed in December 2024

The restaurant was a bit of a disappointment in terms of food (otherwise, great service and look). The food was cooked so slowly and was OK taste-wise, but we expected better based on our other experiences with the hotel.

We liked everything. Our room was cosy; it was the first time when I felt at home in a hotel. I tried SPA treatments, and they were on a good level, too. The staff was polite, friendly, and helpful. We came right after Christmas, and the hotel was beautifully decorated. So many things have been included, which is what to be expected from a 5-star hotel: shower cap, soft bath robes and slippers, bath salts, nice capsule coffee machine (we didn't use though). The breakfast was very nice with good selection and food quality. I particularly liked old-styled porridge with dry fruits (I didn't try such before, but I'm pretty sure it's how it tasted when the hotel was founded 137 years ago) and that tasty cappuccino was included into the price.

Stayed in December 2024

Nothing!

Everything!

Stayed in December 2024

There was maintenance on-going during our stay, breakfast area was in temporary area. Compared to our previous stay breakfast felt a little down scaled. We would have liked knowing about the maintenance in advance while / before booking.

Great hotel. Well located.

Stayed in December 2024

Restaurant was cold

Breakfast!

Stayed in December 2024