Reviews of Hotel Kämp 5 stars
Pohjoisesplanadi 29, Kluuvi, 00100 Helsinki, Finland
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewCentrally located and very clean.
The scaffolding took away from the charm
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanless
Wasnt possible to regulate ventilation - This was noisy !
Dear Gert, Thank you for your feedback. We are delighted you enjoyed Hotel Kämp's location and cleanliness. We sincerely apologize for the issue with the ventilation and the disturbance it caused. We are actively looking into this to ensure a comfortable experience for all our guests. We hope to have the opportunity to welcome you back for a more seamless stay. Sincerely, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Gert, Thank you for your feedback. We are delighted you enjoyed Hotel Kämp's location and cleanliness. We sincerely apologize for the issue with the ventilation and the disturbance it caused. We are actively looking into this to … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect for a short stay to walk around and enjoy the downtown
Construction and the lack of facilities. Hoping the new improvements will return the hotel to be a full service five star hotel
Dear Hugh, Thank you for your valuable feedback. We are delighted to hear you found Kämp's location perfect for exploring downtown. We sincerely apologize for any inconvenience caused by the ongoing construction and the temporary impact on our facilities. We understand your concerns and assure you that these improvements are precisely aimed at restoring Hotel Kämp to its full five-star service and luxury. We truly appreciate your patience and hope to welcome you back to experience our enhanced offerings soon. With best regards, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Hugh, Thank you for your valuable feedback. We are delighted to hear you found Kämp's location perfect for exploring downtown. We sincerely apologize for any inconvenience caused by the ongoing construction and the temporary imp… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat rooms, fabulous hotel.
Good evening, Thank you for such a shining review of Hotel Kämp. There is nothing more rewarding than receiving such amazing feedback from our guests, I will be sure to pass on your remarks to all our departments which will be delighted to know they have assisted in creating such memorable experiences. From everyone at Hotel Kämp we look forward to welcoming you back soon! With best regards, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Good evening, Thank you for such a shining review of Hotel Kämp. There is nothing more rewarding than receiving such amazing feedback from our guests, I will be sure to pass on your remarks to all our departments which will be delighted to… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewstaff-location-hotel
nothing
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewRoom, location
Construciton noise, breakfast
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewIt’s a building site
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewStyle, you have it or you don’t
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBeautiful - never met such friendly and helpful staff ! Amazing
Nothing - all great
Dear Ian, Thank you for your visit and your positive feedback. I am very happy to learn that your stay was a pleasant one. The entire team here at Hotel Kämp are absolutely thrilled with your warm comments and this will certainly serve as a wonderful motivator for us all to continue striving for service excellence. We look forward to welcoming you back to Hotel Kämp in the near future. Sincerely, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Ian, Thank you for your visit and your positive feedback. I am very happy to learn that your stay was a pleasant one. The entire team here at Hotel Kämp are absolutely thrilled with your warm comments and this will certainly serve as … Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe location is wonderful and the staff is just amazing - rooms are spacious and well equipped.
Construction work made it a bit unsightly. More variation needed in the breakfast offerings. Housekeeping carts were left in the hallways for hours on end while not being used.
Dear Misty, Thank you so much for your wonderful review!. We're thrilled to hear you enjoyed our hotel and service. It's fantastic that you appreciated our wonderful location, spacious and well-equipped rooms, and especially our staff. We truly appreciate your feedback regarding the refurbishment work, breakfast variation, and housekeeping carts. We apologize for any inconvenience caused by the refurbishment; we're working hard to minimize disruptions. We'll definitely take your comments about the breakfast offerings and housekeeping procedures into consideration as we continuously strive to improve our guest experience. We hope to have the pleasure of welcoming you back to Hotel Kämp for an even longer and more enjoyable stay in the future! Sincerely, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Misty, Thank you so much for your wonderful review!. We're thrilled to hear you enjoyed our hotel and service. It's fantastic that you appreciated our wonderful location, spacious and well-equipped rooms, and especially our s… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewBeautiful room & uograded
Dear Jennifer, Thank you for such a shining review of Hotel Kämp. There is nothing more rewarding than receiving such amazing feedback from our guests, I will be sure to pass on your remarks to all our departments which will be delighted to know they have assisted in creating such memorable experiences. From everyone at Hotel Kämp we look forward to welcoming you back soon! With best regards, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Jennifer, Thank you for such a shining review of Hotel Kämp. There is nothing more rewarding than receiving such amazing feedback from our guests, I will be sure to pass on your remarks to all our departments which will be delighted t… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewRoom was very nice
Noise and dusty smell from construction. If I had known this I would have booked elsewhere
Dear Bradley, Thank you for your feedback. We're glad to hear you found your room very nice. We sincerely apologize for the noise and dusty smell from the refurbishment. We understand your frustration and regret that you were not informed about this beforehand. We are taking steps to minimize the impact of the refurbishment on our guests and will strive to provide better communication about ongoing work in the future. We hope you might consider staying with us again once the refurbishment is complete, so we can provide you with a more enjoyable experience. Sincerely, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Bradley, Thank you for your feedback. We're glad to hear you found your room very nice. We sincerely apologize for the noise and dusty smell from the refurbishment. We understand your frustration and regret that you were not infor… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewFabulous breakfast but no outlook due to scaffolding & renovation work
Dear Achilles, Thank you for your feedback! We're delighted you enjoyed our breakfast. We apologize for the lack of view due to the scaffolding and refurbishment work. We hope you'll visit us again once the renovations are complete so you can enjoy the full view. Sincerely, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Achilles, Thank you for your feedback! We're delighted you enjoyed our breakfast. We apologize for the lack of view due to the scaffolding and refurbishment work. We hope you'll visit us again once the renovations are complete… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewBeautiful hotel and very friendly staff
Dear Semjon, Thank you for your kind words. We're delighted to hear you found our hotel beautiful and appreciated our friendly staff. We hope to welcome you back to Hotel Kämp again soon! Sincerely, Milla Liljanko Concierge & Guest Relations Manager Hotel Kämp
Dear Semjon, Thank you for your kind words. We're delighted to hear you found our hotel beautiful and appreciated our friendly staff. We hope to welcome you back to Hotel Kämp again soon! Sincerely, Milla Liljanko Concierge & Gu… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewWe stayed in one of the recently refurbished rooms. The bathroom was exceptional in size and had great areas to place items. (sadly lacking in many other high end hotels). The bed was comfortable, room size good. Location excellent. Considering major refurbishment going on at the hotel there was not much noise or inconvienience. The staff very willing to help & please. Exceptional service from the front desk for booking a private boat tour ahead of our visit and car to take us to the airport and pick us up from a lunch restaurant. The included lounge access we had was enjoyed.
The pillows were a bit stiff. No coffee machine in the room a big disappointment, room service for pot of coffee would have included a 12 euro charge on top of the coffee. No full length or short mirror in the room at all. Room lighting needs fixing as it was impossible to have one bedside light on at a time or any of the other lights in the room under a different control-it was all lights on or nothing! Auto night lights were annoying as they can come on even if you turn over in bed! The staff were aware of these issues and looking to resolve them. The in room portable steamer, a very useful item, however it was a very poor model that was difficult to fill and only lasted (if you were lucky!) for one item. The hotel is looking to change these out as already had some complaints. Front access to the hotel not great whilst refurbishment going on but, apart from trying to find it, didn't really cause us a problem. Its a shame the great restaurant and bar still out of action.
Dear Carol, Thank you for taking the time to tell us about your stay at Hotel Kämp. We are saddened to hear that you were not satisfied with our facilities on this occasion. Please allow me to express my sincerest apologies. At Hotel Kämp, one of The Leading Hotels of the World, we continuously strive to meet the needs and expectations of our guests; therefore, your feedback is vital to our continued success. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sampo Ruuth Guest Service Agent Hotel Kämp
Dear Carol, Thank you for taking the time to tell us about your stay at Hotel Kämp. We are saddened to hear that you were not satisfied with our facilities on this occasion. Please allow me to express my sincerest apologies. At Hotel Kämp… Show more