Reviews of Hôtel Acadia
10 Rue Reine Astrid, 65100 Lourdes, France

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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent staff can’t do enough to help. Comfortable bed,brilliant air conditioning. Dog very welcome, cleaners are excellent. Very close to Grotto 500 mt walk. Very good value.
Nothing Parking was tricky but staff did everything to help. Driving and parking in Lourdes is crazy anyway.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation and comfort ,also daily cleaning
i can't say -no complain in my stay
Reviewed: 24 July 2025 · Stayed in May 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClean comfortable room with good air conditioning (essential during the hot spell when I visited) and WiFi. Friendly staff. Convenient location for the Grotto, shops, restaurants etc.
The only thing was the taxi ordered by Reception for my return to airport ended as a shared ride. The driver didn't speak English and I struggled to know what was happening.
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewStaff very friendly, hotel was very clean
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewAll round very good
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewFantastic staff, warm and friendly and helpful. Spotlessly clean rooms. Croissants at breakfast were fresh and delicious.
The beds were TOO firm! I barely slept at all. Also only two small pillows provided, with two more small ones in the closet. The air conditioning worked well, but also seemed to stop and start all night so that I would be too cold, and then too hot, almost constantly. Coffee at breakfast was terrible. The shower stall is tiny, though typical European.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation and cleanness, friendly and helpful staff.
It was tight but manageable.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewVery helpful staff at reception and the hotel is in an excellent location
The clearers were very noisy from as early as 7am 🤦♂️ they even entered my room then realised I was still in bed, not good
Reviewed: 14 November 2024 · Stayed in October 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 26 June 2024 · Stayed in June 2024
Verified reviewReviewed: 14 June 2024 · Stayed in June 2024
Verified reviewInternet extremely slow and frequently disconnections.
Reviewed: 3 June 2024 · Stayed in May 2024
Verified reviewReviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 11 September 2023 · Stayed in September 2023
Verified reviewLocation was good. Affordable.
Small room. Beds were stiff. Shower too small. Toilet no space. Wifi only works in one specific area.
Reviewed: 23 August 2023 · Stayed in August 2023
Verified reviewReviewed: 20 August 2023 · Stayed in August 2023
Verified reviewIn an ideal spot for what we needed
Nothing
Reviewed: 20 August 2023 · Stayed in August 2023
Verified review