Reviews of ACE Hôtel Lyon Vénissieux Parc des Expositions 3 stars
385 Route de Vienne, 69200 Vénissieux, France
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Reviewed: 11 September 2025 · Stayed in September 2025
Verified reviewIn the 6th floor, room very calm, with a view to outside. The size of the room and bathroom is good. Comfy beds.
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewGood breakfast, good staff, very good price , clean , car garage , good location to the highway
The ac was noisy and not efficient, the bathroom was clean but there’s a bad smell, no enough towels and they old
Dear Mr. Dawood, Thank you for your feedback. We're glad you appreciated our staff, breakfast, and great value for money. We’re sorry for the inconveniences you experienced. Please note that our reception is open 24/7 and could have provided you with fresh towels. We hope to welcome you again soon. Kind regards, Reception Team Ace Hôtel Lyon Vénissieux
Dear Mr. Dawood, Thank you for your feedback. We're glad you appreciated our staff, breakfast, and great value for money. We’re sorry for the inconveniences you experienced. Please note that our reception is open 24/7 and could ha… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI booked based on price and overall rating. The bedroom was large and quiet. The front desk staff was exceptionally helpful to me in assisting with ensuring a safe parking place for my motorcycle.
The first room I was given was not cleaned properly. The tables were dirty with food and trash cans full of garbage, food and wine bottles. The toilet had not cleaned properly.
Hello James, Thank you for taking the time to share your experience. We're delighted to hear that you appreciated the size and quietness of the room, as well as the exceptional help provided by our reception team especially in securing a safe parking spot for your motorcycle. Your satisfaction is very important to us, and we’ll be sure to pass on your kind words to our staff. However, we’re truly sorry about the cleanliness issues in the first room you were assigned. This does not reflect our usual standards, and we take your feedback very seriously. Measures have already been taken with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Best regards,
Hello James, Thank you for taking the time to share your experience. We're delighted to hear that you appreciated the size and quietness of the room, as well as the exceptional help provided by our reception team especially in securing… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe really liked the location, although some reviews were scary. Access is easy, the area is clean. Supermarket 350 m away, restaurants in front of the location. Very clean in the hotel and at the restaurant on the 7th floor. Receptionists always smiling and kind. Very good breakfast, and the lady at the restaurant makes your morning happy with her attitude. I ♥️ Lyon
Hello Carmen 🤗 Thank you so much for your positive feedback! We're delighted that you enjoyed our location, the cleanliness of our facilities, and the warm welcome from our team both at reception and in the restaurant. It’s truly a pleasure to know that you had a pleasant stay with us, and that our breakfast and the cheerful attitude of our colleague in the restaurant helped start your mornings on a happy note. We look forward to welcoming you again on your next visit to Lyon! Best regards, Team 😊
Hello Carmen 🤗 Thank you so much for your positive feedback! We're delighted that you enjoyed our location, the cleanliness of our facilities, and the warm welcome from our team both at reception and in the restaurant. It’s truly a pl… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was clean and the breakfast was good.
No parking for at least a mile around it, all the spaces were taken. No tea making facilities ( for £92 they should be available)
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewSuch comfortable stay.
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, nice room. Nice breakfast.
Hotel surroundings are not very nice. Broken car windows on the floor... Hotel parking is free but opened and at ground level. Park the car with nothing visible from the outside.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewfood, staff, cleanness, parking, price, quiet, air-conditioning, I would like to come back again. also I will recommend this hotel to my friends and my colleagues. I was surprised by this price and this facility.
not found.
Dear sir, Thank you so much for your outstanding rating and wonderful feedback! 😊 We’re truly happy to hear that we exceeded your expectations and that you appreciated so many aspects of your stay — from the food, cleanliness, and peaceful atmosphere to the staff, parking, air conditioning, and overall value for money. Your kind words and willingness to recommend us to your friends and colleagues mean a lot to us. We would be delighted to welcome you back again anytime! Best regards, Reception – Hotel Ace
Dear sir, Thank you so much for your outstanding rating and wonderful feedback! 😊 We’re truly happy to hear that we exceeded your expectations and that you appreciated so many aspects of your stay — from the food, cleanliness, and peaceful… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe parking, breakfast & the staff!
Dear William, Thank you for taking the time to share your feedback and for your great rating! We’re delighted to hear you enjoyed the parking, breakfast, and especially the service provided by our staff. 😊 Your comments about the location and facilities are also appreciated and will help us to keep improving. We hope to have the pleasure of welcoming you back soon! Best regards, Reception – Hotel Ace
Dear William, Thank you for taking the time to share your feedback and for your great rating! We’re delighted to hear you enjoyed the parking, breakfast, and especially the service provided by our staff. 😊 Your comments about the location… Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewSpacious room and good size en-suite
Location because of road diversion it was difficult to get to
Hello Deborah, Thank you very much for taking the time to share your experience. We are glad you appreciated the size of the room, the bathroom, our facilities, and the friendliness of our staff. We have noted your suggestion regarding the pillows and will consider it to improve the comfort of our rooms. We’re sorry that the road diversion made access a bit difficult, and we hope this won’t prevent you from visiting us again. We look forward to welcoming you back very soon. Best regards, Reception
Hello Deborah, Thank you very much for taking the time to share your experience. We are glad you appreciated the size of the room, the bathroom, our facilities, and the friendliness of our staff. We have noted your suggestion regarding th… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe rooms were clean, the parking is safe. It was a stop during a longer trip, we enjoyed it.
Hello Vladimir, Thank you very much for your positive feedback! We’re delighted to hear that you appreciated the cleanliness of our rooms and the security of our parking. It’s a pleasure to know that our hotel provided you with a comfortable stopover during your journey. We would be happy to welcome you again perhaps for a longer stay next time! Best regards Reception!
Hello Vladimir, Thank you very much for your positive feedback! We’re delighted to hear that you appreciated the cleanliness of our rooms and the security of our parking. It’s a pleasure to know that our hotel provided you with a comfortab… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation was perfect, directly out of motorway with free parking house. There were restaurants nearby with 10% discount for hotel guests.
A little too far from city center but very accesable with public transportatio
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation and good breakfast
Nothing
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI have traveled many times from Germany to Spain and had always stopped at the hotel just next to the ACE. This time I decided to try out the AXE and I was so pleasantly surprised. Clean, comfortable, all very appealing & modern, great room and even better bathroom, wonderful front desk and breakfast staff, great breakfast discount on very nearby restaurants and even the elevator was nice. I can say nothing at all negative about this hotel. I just loved it all!
Not a thing!
Dear William, Thank you so much for your wonderful review ! We're delighted that you chose ACE for a change and even happier to hear that you enjoyed everything from the comfort and cleanliness to the warm welcome and services ! We look forward to welcoming you again on your next trip !
Dear William, Thank you so much for your wonderful review ! We're delighted that you chose ACE for a change and even happier to hear that you enjoyed everything from the comfort and cleanliness to the warm welcome and services ! We l… Show more