8.5

Reviews of Alexandra 4 stars

49 Rue Victor Hugo, 2nd arr., 69002 Lyon, France

  • Mary

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Good breakfast included in the rate, Very clean and compact could be bigger when you have lots of luggage

    N/A

  • Aoife

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Bed was sooo comfy!!

  • 7.0 Good
    Natalia

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
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  • Alessandro

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Q3family

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Staff were super, friendly and helpful. Breakfast was tasty. Bed was very comfortable and room clean . Great area for getting about.

    No window in bedroom although use of outside terrace more than made up for this. Lack of hot food option for vegan in breakfast choice.

    Property response:

    Dear customer, We sincerely thank you for your positive comments regarding our staff, the breakfast and the comfort of your room. We are pleased to hear that you enjoyed your stay and that our location was helpful to you. We understand your concerns about the lack of a window in the room and the limited vegan options for breakfast. We take this feedback seriously and are constantly working to improve our offering to meet the needs of all our guests. We hope that the use of the outdoor terrace was able to compensate for this absence. We thank you again for your feedback and look forward to welcoming you back. See you soon The reception

    Dear customer, We sincerely thank you for your positive comments regarding our staff, the breakfast and the comfort of your room. We are pleased to hear that you enjoyed your stay and that our location was helpful to you. We understand yo… Show more

    Alexandra
    26 August 2025
  • Jenny

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review

    Great location, comfortable room, good breakfast. Staff were helpful.

    Everything was great.

    Property response:

    Dear Jenny, We sincerely thank you for your positive feedback regarding our location, the convenience of your room, and the quality of our breakfast. It's always a pleasure to know that our staff was helpful to you. We are delighted to hear that your overall stay was excellent. Your satisfaction is our priority and we are constantly striving to improve your experience. We look forward to welcoming you back soon. Reception

    Dear Jenny, We sincerely thank you for your positive feedback regarding our location, the convenience of your room, and the quality of our breakfast. It's always a pleasure to know that our staff was helpful to you. We are delighted to he… Show more

    Alexandra
    26 August 2025
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  • Michael

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    Excellent location in city centre. Most friendly and helpful receptionists

    Property response:

    Dear customer, Thank you very much for your positive review. We are delighted to hear that you enjoyed our central location and that our receptionists lived up to your expectations in terms of friendliness and efficiency. Your satisfaction is our priority, and we are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon for another memorable experience. Reception

    Dear customer, Thank you very much for your positive review. We are delighted to hear that you enjoyed our central location and that our receptionists lived up to your expectations in terms of friendliness and efficiency. Your satisfaction… Show more

    Alexandra
    22 August 2025
  • Gary

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
  • Diana

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
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  • Halil

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Staff is perfect

    Property response:

    Dear customer, Thank you for your positive feedback regarding our staff. We are delighted that you enjoyed your experience and we always strive to provide exceptional service. Thank you for choosing us and we hope to see you again soon! Reception

    Dear customer, Thank you for your positive feedback regarding our staff. We are delighted that you enjoyed your experience and we always strive to provide exceptional service. Thank you for choosing us and we hope to see you again soon! R… Show more

    Alexandra
    18 August 2025
  • Margarida

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Location is great. Staff are very nice.

    The room had no window and it was very small.

    Property response:

    Dear guest, Thank you for taking the time to share your comments with us. We are delighted to hear that you enjoyed our location and found our staff very friendly. Your kind words are much appreciated and motivate us to continue providing excellent service. We are sorry to hear of the inconvenience caused by the lack of a window and the size of the room. We understand the importance of comfort to our guests and are constantly striving to improve our accommodation. Your comments are valuable and we will take them into consideration to improve our offer. Thank you once again for your feedback. We look forward to welcoming you back under better circumstances. Reception

    Dear guest, Thank you for taking the time to share your comments with us. We are delighted to hear that you enjoyed our location and found our staff very friendly. Your kind words are much appreciated and motivate us to continue providing … Show more

    Alexandra
    18 August 2025
  • Jesga007

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    A very clean hotel, perfectly located in walking distance to the train station. Excellent breakfast.

    The AC was weak and the room felt warm.

    Property response:

    Dear guest, Thank you for taking the time to share your comments with us. We are delighted to hear that you found our hotel clean and conveniently located, and that you enjoyed our breakfast. Your positive comments are very much appreciated. We apologize for the inconvenience caused by the air conditioning. We are committed to ensuring the comfort of our guests and to resolving this issue promptly to avoid any recurrence in the future. Thank you once again for choosing our hotel. We look forward to welcoming you again soon. Reception

    Dear guest, Thank you for taking the time to share your comments with us. We are delighted to hear that you found our hotel clean and conveniently located, and that you enjoyed our breakfast. Your positive comments are very much appreciate… Show more

    Alexandra
    14 August 2025
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  • Gina

    Reviewed: 11 August 2025 · Stayed in July 2025

    Verified review

    The location of as perfect and the bed super comfortable

    Property response:

    Dear GINA, We are delighted to hear that you enjoyed our location and that the bed was very comfortable. We are constantly striving to improve our guests' experience, and your positive feedback motivates us to continue on this path. We hope to see you again soon for another pleasant experience. Best regards, THE RECEPTION

    Dear GINA, We are delighted to hear that you enjoyed our location and that the bed was very comfortable. We are constantly striving to improve our guests' experience, and your positive feedback motivates us to continue on this path. We ho… Show more

    Alexandra
    12 August 2025
  • George

    Reviewed: 10 August 2025 · Stayed in June 2025

    Verified review
  • Natalia

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
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  • Monica

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review
  • C

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Good location near some excellent restaurants.

    Can hear through the adjoining room door quite clearly.

    Property response:

    Dear Traveler, We thank you for your feedback and are delighted to hear that you enjoyed our location, close to many excellent restaurants. Regarding the noise you mentioned, we apologize for the inconvenience. We take your comment very seriously and will take the necessary steps to improve the soundproofing between rooms. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again under better conditions. Yours faithfully Alexandra Hotel LYON

    Dear Traveler, We thank you for your feedback and are delighted to hear that you enjoyed our location, close to many excellent restaurants. Regarding the noise you mentioned, we apologize for the inconvenience. We take your comment very se… Show more

    Alexandra
    6 August 2025
  • Adelina

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review
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  • Clive

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    A fabulous hotel in the heart of Lyon, very friendly, polite and helpful staff throughout, a large comfortable bed and spacious room, also very quiet, excellent breakfast with plenty of choice, easy walking distance to all the places of interest and the historical old town, highly recommended for a perfect stay.

    Property response:

    Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel in the heart of Lyon. It's always a pleasure to know that our friendly, polite, and helpful staff made a positive impact on your experience. We are glad you found your room comfortable and quiet, and that our breakfast met your expectations with plenty of choices. We are delighted to hear that you found the hotel conveniently located for exploring all the places of interest and the historical old town. Your kind words are greatly appreciated, and we are thrilled to know that you would highly recommend us for a perfect stay. We look forward to welcoming you back soon and providing you with another memorable experience. Warm regards, Hotel Alexandra Team

    Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel in the heart of Lyon. It's always a pleasure to know that our friendly, polite, and helpful staff made a positive impa… Show more

    Alexandra
    6 August 2025
  • Fei

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    Very good location! Nice people!

    Property response:

    Thank you for your kind words! We are thrilled to hear that you enjoyed our location and found our people to be nice. We strive to provide a welcoming environment for all our guests, and your feedback means a lot to us. We look forward to welcoming you again in the future! Hotel Alexandra Team

    Thank you for your kind words! We are thrilled to hear that you enjoyed our location and found our people to be nice. We strive to provide a welcoming environment for all our guests, and your feedback means a lot to us. We look forward to … Show more

    Alexandra
    31 July 2025
  • Patricia

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review

    It was so clean and the staff was super nice!

    Property response:

    Dear customer, thank you very much for your positive feedback. We are delighted to hear that you appreciated the cleanliness of our premises and the friendliness of our staff. We make it a point of honour to offer a pleasant experience to all our visitors. We look forward to seeing you again soon! Yours sincerely Your team

    Dear customer, thank you very much for your positive feedback. We are delighted to hear that you appreciated the cleanliness of our premises and the friendliness of our staff. We make it a point of honour to offer a pleasant experience to a… Show more

    Alexandra
    31 July 2025
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  • Igor

    Reviewed: 28 July 2025 · Stayed in June 2025

    Verified review
  • Nina

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review

    Centrally located with a lovely terrace. Very kind and welcoming staff. Plenty of great shopping options and restaurants within walking distance.

    Property response:

    Dear Traveler, Thank you very much for your positive review. We are delighted to hear that you enjoyed our central location and terrace. Our team strives to provide you with a warm and friendly welcome, and we are delighted that you enjoyed our hospitality. We also pride ourselves on our proximity to many shopping and dining options. We hope to see you again soon to continue enjoying what our neighborhood has to offer. Yours sincerely Reception desk

    Dear Traveler, Thank you very much for your positive review. We are delighted to hear that you enjoyed our central location and terrace. Our team strives to provide you with a warm and friendly welcome, and we are delighted that you enjoye… Show more

    Alexandra
    31 July 2025
  • Jonathan

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    Great location. Nice comfortable room. Lovely breakfast!

    Drainage wasn’t great so long showers were out!

    Property response:

    Dear customer, Thank you for your positive review of our location, comfortable room and delicious breakfast. We are delighted to hear that you enjoyed these aspects of your stay. We are sorry to hear that you experienced problems with the bathroom drainage. Your comfort is our priority, and we take such feedback very seriously. We will immediately report this issue to our technical team for resolution. We look forward to welcoming you back and providing you with an even better experience. Yours faithfully Hotel Alexandra Lyon

    Dear customer, Thank you for your positive review of our location, comfortable room and delicious breakfast. We are delighted to hear that you enjoyed these aspects of your stay. We are sorry to hear that you experienced problems with the… Show more

    Alexandra
    31 July 2025
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  • Anonymous

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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