Reviews of Alliance Lille - Couvent Des Minimes 4 stars
17 Quai Du Wault, Vieux Lille, 59027 Lille, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe central bar area and restaurant has clearly been done up which is lovely. The staff were also very kind. The linens were very clean.
The rooms are very tired with marked furniture, flaking paint and broken windows. The rooms need a refurbishment and then it will likely be much nicer.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAwesome
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location. Nice building
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewrestaurant and staff were so friendly and helpful, the parking was just outside and the small water area outside was so lovely
the price of parking
Dear Luisa, Thank you very much for your positive feedback ! We are delighted that you enjoyed your stay in Lille and that our restaurant and staff contributed to making your experience enjoyable. We also took note of your comment about the parking price and will review it to ensure we always offer the best value for money. We look forward to welcoming you back on your next visit to Lille ! Kind regards, Samuel - Ass. Front Office Manager
Dear Luisa, Thank you very much for your positive feedback ! We are delighted that you enjoyed your stay in Lille and that our restaurant and staff contributed to making your experience enjoyable. We also took note of your comment about… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation, the building, parking with charge facilities.
Lack of airconditioning
Dear JOS, Thank you for taking the time to share your feedback. We are delighted that you appreciated the hotel's central location and the charm of our building. We are also pleased that the parking was useful to you, even though it does require a fee, as stated on our website. We take note of your comment regarding the air conditioning. This is a point we have clearly identified and are currently exploring appropriate solutions, taking into account the architectural features of our establishment. We look forward to welcoming you back during your next stay in Lille. Kind regards, Samuel - Ass. Front Office Manager
Dear JOS, Thank you for taking the time to share your feedback. We are delighted that you appreciated the hotel's central location and the charm of our building. We are also pleased that the parking was useful to you, even though it d… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewStriking building in great location with stylish corridors and open atrium area Outside restaurant is lovely and food is good.
It was very hot outside and the room had no air conditioning- and the shared areas did not seem to either. The breakfast serving area is too cramped for the number of guests
Dear Christopher, We sincerely thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the charm of our building, our central location in Lille, and the elegance of our common areas. Your positive comments about our outdoor restaurant and the quality of the cuisine are also greatly appreciated by our team. Regarding the air conditioning in the rooms and some common areas. This is a point we fully acknowledge, particularly during periods of extreme heat. The historic architecture of the building makes the installation of a central air conditioning system complex, but we are actively working on alternative solutions that respect the space and the comfort of our guests. Regarding the breakfast room, we are aware that its layout could be improved during busy times. We are currently exploring various options to improve the flow and comfort of this important time of day. We hope to have the pleasure of welcoming you again during your next visit to Lille, in more pleasant conditions. Kind regards, Samuel - Ass. Front Office Manager
Dear Christopher, We sincerely thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the charm of our building, our central location in Lille, and the elegance of o… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewParking and EV chargers Wonderfully polite and accommodating staff. Beautiful building. Bar area is excellent.. extensive range of drinks. Breakfast room is beautiful.. fabulous buffet choice. Staff working the breakfast room were very attentive and helpful. Very close to the zoo.. 8 minute walk (and that is at a slow place) Very close to restaurant s and bars… easy walk into the centre.
Nothing to dislike….
Dear Beverley, Thank you so much for your review ! We're delighted to hear that your stay with us met your expectations. We're very pleased to hear that you appreciated the parking and charging stations, the quality of our service, the bar, and the breakfast buffet. The entire team, especially the breakfast team, will be touched by your compliments on their attentiveness and kindness. Thank you again for taking the time to share your experience, and we look forward to welcoming you back soon ! Kind regards, Samuel - Ass. Front Office Manager
Dear Beverley, Thank you so much for your review ! We're delighted to hear that your stay with us met your expectations. We're very pleased to hear that you appreciated the parking and charging stations, the quality of our service… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBreakfast was okay, nothing exceptional. Restaurant room was good and bright
The bedroom was hugely disappointing….tired multicoloured room badly in need of renovation. Bathroom dark and tired looking. Bedroom corridors so dark and depressing. More like a poor 3 star hotel
Dear Anonyme, Thank you for taking the time to share your impressions after your stay. We're glad you enjoyed the ambiance and atmosphere of our restaurant and bar. We are, however, sorry to hear that the room and some common areas did not meet your expectations. Your feelings are entirely justified, and we understand your disappointment. Please be assured that renovation projects are currently underway to modernize our rooms and improve the overall comfort of the establishment. Your comments are valuable, as they allow us to better target priorities and continue to improve. We hope to have the opportunity to welcome you again in an improved setting. Kind regards, Samuel - Ass. Front Office Manager
Dear Anonyme, Thank you for taking the time to share your impressions after your stay. We're glad you enjoyed the ambiance and atmosphere of our restaurant and bar. We are, however, sorry to hear that the room and some common areas di… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNice room, convenient location, polite staff.
Extra charges! - We were charged 21 Euro / day for parking while the website on Booking.com clearly states Free Parking (which was one of the reason we booked here). We were getting late for our train so I stopped arguing after a while and just paid the 42 extra euro. That's pretty much robbery. - We booked through booking.com for 3 people (2x adult, 1x 9-years old). The room featured an extra bed without us asking, which we thought was nice at the time but sort of expected since we booked for 3 pax, which cost extra compared to 2 pax. The main bed is enormous and our daughter often sleep with us so it would have been no trouble to accomodate her on the bed. However, the staff tried to charge us 40 Euro / night for that extra bed. I stood firm and they waved the additional charge, but that between the "not so free after all" parking and the "let's charge you for things you did not ask", we could have been charged 50% more than advertised. So, avoid unless you really like costly surprises!
Dear Emmanuel, We sincerely thank you for taking the time to share your experience. We are glad that you enjoyed the room and the friendliness of our staff. We regret the inconvenience you experienced regarding the additional fees. Regarding parking, we would like to point out that the rate is clearly stated on our Booking.com page in the "Facilities" section, to ensure complete transparency during booking. We apologize if this was not sufficiently visible at the time of your consultation. For the extra bed, we would like to point out that the rates for a triple room do indeed include a service suitable for three people, including the addition of a bed charged as an extra. However, we are pleased that this was resolved on site, as you indicate. We understand your feelings and assure you that we take your comments very seriously. They help us further refine our communications and avoid any unpleasant surprises for our future customers. We hope to have the opportunity to welcome you again in better conditions. Kind regards, Samuel - Ass. Front Office Manager
Dear Emmanuel, We sincerely thank you for taking the time to share your experience. We are glad that you enjoyed the room and the friendliness of our staff. We regret the inconvenience you experienced regarding the additional fees. Regard… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStaff and location
Dear Steven, Thank you very much for your feedback ! We're delighted that you appreciated our staff and the hotel's location. This means a lot to us, as providing a quality welcome in a pleasant setting is one of our top priorities. We look forward to welcoming you back for your next stay ! Kind regards, Samuel - Ass. Front Office Manager
Dear Steven, Thank you very much for your feedback ! We're delighted that you appreciated our staff and the hotel's location. This means a lot to us, as providing a quality welcome in a pleasant setting is one of our top priorities… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewVery different type of place to stay. Central atrium is stunning This hotel has very thick walls so is very hot. As long as you book a room with air con, like we did, you will be fine
Sadly the mezzanine wasn’t set up for use. Not enough made of the fact that it used to be a convent. Once in the room, it’s like any other hotel.
Dear Naomi, Thank you for taking the time to share your experience. We are delighted to know that you appreciated the unique character of our establishment, its ideal location, and the beauty of the central atrium. We take note of your comment regarding the highlighting of the site's history. It is true that our building, a convent, possesses a discreet charm that we strive to preserve while offering modern comfort. Your feedback encourages us to better showcase this heritage to our future visitors. We look forward to welcoming you again for an even more memorable experience. Kind regards, Samuel - Ass. Front Office Manager
Dear Naomi, Thank you for taking the time to share your experience. We are delighted to know that you appreciated the unique character of our establishment, its ideal location, and the beauty of the central atrium. We take note of your co… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewGood hotel in a historic building. The location is excellent, very close to the city centre. Staff members were helpful. Our room was big, comfortable, and very quiet.
The hotel is in need of a renovation. Not being able to book the parking in advance is not good. Furthermore, charging 21€ for parking is quite steep.
Dear Daniel, Thank you for taking the time to share your experience following your stay at our hotel. We are delighted to read that you appreciated our hotel's location, the quality of our welcome, and the comfort and tranquility of your room. Your positive comments are a wonderful recognition for our team, who strives every day to provide attentive service. We also take note of your comments regarding the need for renovations, as well as the operation and pricing of our parking. We understand that the inability to reserve in advance may be a source of inconvenience, and we are currently exploring solutions to improve this service. As for the pricing, it is consistent with the prices charged in our neighborhood, but we fully appreciate your point of view. We look forward to welcoming you again on your next visit to Lille. Kind regards, Samuel - Ass. Front Office Manager
Dear Daniel, Thank you for taking the time to share your experience following your stay at our hotel. We are delighted to read that you appreciated our hotel's location, the quality of our welcome, and the comfort and tranquility of y… Show more
Reviewed: 2 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe checked out was extremly quick
Unfortunately, the photos do not reflect the reality of this hotel. I ended up not staying here and rebooked another place. The room smelled of dampness, the renovation was extremely outdated, and the walls and ceilings looked neglected. Instead of proper ventilation, there was only a floor fan. The curtains and carpet felt musty and unclean. Overall, the atmosphere was uncomfortable — we checked in and immediately checked out. Definitely not what I expected
Chère Maria, We thank you for taking the time to share your experience, although we are sincerely sorry to hear that it did not meet your expectations. We take your feedback very seriously. We deeply regret that the condition of the room, the overall atmosphere, and the amenities did not meet the standards we strive to maintain. We fully understand your decision and apologize for any inconvenience. We are currently working on the gradual renovation of our rooms, and your comments help us target our priorities. We sincerely hope to have the opportunity to welcome you again in better conditions, if you give us the opportunity. Kind regards, Samuel - Ass. Front Office Manager
Chère Maria, We thank you for taking the time to share your experience, although we are sincerely sorry to hear that it did not meet your expectations. We take your feedback very seriously. We deeply regret that the condition of the room,… Show more
Reviewed: 28 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewDear Carlo, Thank you so much for your feedback ! We're delighted that you enjoyed your stay with us and that you enjoyed our establishment. We look forward to welcoming you back for your next stay ! Kind regards, Samuel - Ass. Front Office Manager
Dear Carlo, Thank you so much for your feedback ! We're delighted that you enjoyed your stay with us and that you enjoyed our establishment. We look forward to welcoming you back for your next stay ! Kind regards, Samuel - Ass. Front … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewIt looked very pretty Young man at reception was polite and kind
Check in . No food available during the day at the bar Bowl of apples at reception we’re all rotten Service tray not stocked properly no milk no sugar only 2 tea bags . No iron for crumpled clothes , bar was overpriced and miserable , one barman, not overjoyed to have to serve you.
Dear Frances, Thank you for taking the time to share your experience in such detail. We're delighted that you appreciated the charm of our establishment and the peaceful neighborhood, as well as the kindness of our receptionist. These are essential elements for us, and we're delighted to hear your appreciation. We regret that several aspects of your stay did not meet your expectations. Your comments regarding the lack of attention to detail have been heard and taken very seriously. Improvements are already underway, particularly regarding the quality of the welcome products and the bar experience. We thank you again for this constructive feedback, which helps us to progress, and we hope to have the opportunity to welcome you again with a quality of service closer to your expectations. Kind regards, Samuel - Ass. Front Office Manager
Dear Frances, Thank you for taking the time to share your experience in such detail. We're delighted that you appreciated the charm of our establishment and the peaceful neighborhood, as well as the kindness of our receptionist. These… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe location and the bar/ restaurant place is very nice
The rooms are ready for a huge renovation They are very outdated. Not matching with the building
Dear Noha, Thank you for taking the time to share your review. We're pleased that you enjoyed our location and the ambiance of our bar/restaurant. Two elements to provide a pleasant experience for our guests. We fully understand your concerns regarding the condition of the rooms. Some of them deserve renovations to better reflect the building's character. A modernization project is currently under consideration, and your comments reinforce our commitment to moving forward in this direction. We hope to have the opportunity to welcome you again to discover these future improvements. Kind regards, Samuel - Ass. Front Office Manager
Dear Noha, Thank you for taking the time to share your review. We're pleased that you enjoyed our location and the ambiance of our bar/restaurant. Two elements to provide a pleasant experience for our guests. We fully understand y… Show more