Reviews of B&B HOTEL Arras 2 stars
Parc des Bonnettes Rue de la Symphorine, 62022 Arras, France
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewCheep and cheerful.
A right pain to book in. No staff untill after 3pm. Took us half hour to use the portal in out lobby with assist from manager on phone.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewAs a stopover, this was ideal. Located on the edge of town the hotel was easy to find and is only a short walk away from a supermarket, eating places and a range of other shops. Check-in was easy (self check in), the room was spotlessly clean and adequately equipped for a 1 night stay. A bit cramped if you wanted to stay any longer but for one night, good value for money.
Check in would be tricky if your phone had died, make sure it doesn't. The whole place was a bit soulless, purely functional; somewhere clean and comfortable to sleep for the night.
Dear Guest, Thank you very much for your feedback. We are delighted to hear that you appreciated the cleanliness of our establishment. This is a top priority for us, and your compliments are a great source of motivation for the entire team. We have taken note of your comment regarding the size of the room. We understand this may have impacted your comfort, and we sincerely apologize for that. We hope to have the pleasure of welcoming you back again very soon. Sincerely
Dear Guest, Thank you very much for your feedback. We are delighted to hear that you appreciated the cleanliness of our establishment. This is a top priority for us, and your compliments are a great source of motivation for the entire team… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewwell placed location, basic good value for money, simple breakfast.
Hi David, Thank you for your feedback. We're glad that you've enjoyed your stay with us. Sincerely, Bastien.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBrilliant location, excellent parking and a very nice restaurant right next door.
Hi Bianca, Thank you for your feedback. We hope to see you back soon. Sincerely, Bastien.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewonce in was clean and had all we needed
we arrived when reception should have been staffed, but no one there. took nearly an hour to gain access which was very frustrating
Dear Guest, Thank you for the great review of our hotel ! We are glad that you appreciated the cleanliness of the hotel. You arrived at 11:00 p.m. As a reminder, reception closes at 8:30 p.m. on weekends. We hope to see you again very soon. Sincerely,
Dear Guest, Thank you for the great review of our hotel ! We are glad that you appreciated the cleanliness of the hotel. You arrived at 11:00 p.m. As a reminder, reception closes at 8:30 p.m. on weekends. We hope to see you again very … Show more
Reviewed: 26 August 2025 · Stayed in May 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewgood location, easy to check in
Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewConvenient location
After a late arrival it was a bit of a faff to get into the car park and into the hotel. No staff at all.
Hi Tom, Thnak you for your feedback. Sincerely, Bastien.
Reviewed: 24 August 2025 · Stayed in May 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewPrice was good. Location handy
No facilities in room
Hi Vicky, Thank you for your feedback. Sincerely, Bastien.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBeds were very comfortable. The air conditioner worked well. Excellent shower. The breakfast was very good. Easy to locate and free parking.
Breakfast was a bit expensive
Thank you David for your wonderful feedback! We're so glad you enjoyed our services, especially the shower and breakfast. We hope to see you again soon!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLovely clean room and great breakfast.
The check-in process was quite difficult and stressful.
Dear guest, Thank you so much for your kind review! We're delighted to hear that you were pleased with the cleanliness of our hotel and that you enjoyed our breakfast. Your positive feedback is truly appreciated and we hope to welcome you back soon. Regards
Dear guest, Thank you so much for your kind review! We're delighted to hear that you were pleased with the cleanliness of our hotel and that you enjoyed our breakfast. Your positive feedback is truly appreciated and we hope to welcome … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewok for 1-2 night stay for onward travel to Paris or to Calais port. Close to local amenities. Family room good for upto 4 people two adults and 2 children, also can be good for 5 if third child is under 6 and share double bed with parents. Over all satisfied. Ample of free onsite secure parking
there is nothing i came across that i didnt liked, could be different for others, but for me all went ok
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room layout and that it was close to so many places to eat
The reception has short opening hours
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location, lots of shops/food options in the area. We stayed as a large group on our way home from Disneyland before getting Le Shuttle the following day. Room was clean and bathroom was too. Plenty of sockets/USB ports. We ate at the local 'pub' (Au Bureau) which was brilliant and accommodated our large group easily
The USB socket next to the double bed did not work and the bed was a bit hard, but perfectly fine for one night stay
Dear Cassanra, We sincerely thank you for your compliments on the cleanliness of our hotel. We are sorry to hear about the problem with the USB port in your room. We immediately informed our maintenance department so that the necessary action could be taken. Thank you for taking the time to report this problem. Your feedback is valuable to us and helps us continually improve the quality of our services. Sincerely,
Dear Cassanra, We sincerely thank you for your compliments on the cleanliness of our hotel. We are sorry to hear about the problem with the USB port in your room. We immediately informed our maintenance department so that the necessary acti… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCorridor has a strong smell but rooms are very clean and tidy. This is a very basic hotel with some minor wear and tear but a great location with easy parking. Help was quick and efficient
Corridors smell alittle
Good morning, Thank you for your feedback. We're glad that you've enjoyed your stay with us. Sincerely, Bastien.