Reviews of Hôtel Innes by HappyCulture 4 stars
13 Bis Rue Matabiau, 31000 Toulouse, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood variety of food for the continental breakfast.
Thank you so much for letting us a such positive feedback ! We are delighted to hear that you truly enjoy you stay with us from our staff to our continebtal breakfast ! We hope to have the occasion to welcoming you again for your future stays in Toulouse !
Thank you so much for letting us a such positive feedback ! We are delighted to hear that you truly enjoy you stay with us from our staff to our continebtal breakfast ! We hope to have the occasion to welcoming you again for your future st… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe had a nice breakfast. There was a variety of bread. We even got self-cooked eggs. We had some fresh water and a sparkling water fountain in the lobby. It is located near the Capitol and the Basilica de Saint Sernin.
Thank you for your kind review. We're glad you enjoyed the breakfast and appreciated the variety of bread and the option to cook your own eggs. It's also great to hear that you liked the fresh and sparkling water available in the lobby. We're pleased that our central location near the Capitole and the Basilica of Saint-Sernin made your stay even more convenient. We hope to welcome you again soon!
Thank you for your kind review. We're glad you enjoyed the breakfast and appreciated the variety of bread and the option to cook your own eggs. It's also great to hear that you liked the fresh and sparkling water available in the lo… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood location easily accessible by public transport. Staff delightful. The little note in English in the room was a lovely touch! Room clean Bed comfortable ( we have bad backs so like a firm Mattress ) Breakfast good. Pre booking requests on room met fully
Nothing we loved it!
Thank you very much for your kind feedback. We’re delighted to hear that you appreciated the location, our staff, and the little note in your room – it's great to know it made a difference! We're also pleased that the room met your expectations and that you found the bed comfortable. It's always a pleasure to welcome guests who share their experience so thoughtfully. We hope to have the chance to welcome you again in the future!
Thank you very much for your kind feedback. We’re delighted to hear that you appreciated the location, our staff, and the little note in your room – it's great to know it made a difference! We're also pleased that the room met your … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNice staff and nice breakfast, guest feels welcome. The hotel is close to the very centre of the city and T a walking distance of the most beautiful attractions.
Nothing. Room was a little bit too small but this didn’t influence our stay
Hello Véronique, thank you very much for your positive feedback! We are delighted to hear that you enjoyed the welcome from our staff and the breakfast. It is a pleasure to know that our location, close to the city center and main attractions, contributed to making your stay enjoyable. We look forward to welcoming you back very soon!
Hello Véronique, thank you very much for your positive feedback! We are delighted to hear that you enjoyed the welcome from our staff and the breakfast. It is a pleasure to know that our location, close to the city center and main attractio… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSmall hotel near the railway station, but far enough to avoid the station's negative atmosphere, and on walking distance (10 minutes) from the city centre - Place du Capitole. The superb service of the staff is something to emphasise. Although our room was small, it had everything we needed and the beds were very good. The air conditioning works fine. No refrigerator, but we knew that beforehand. The staff is very kind and helpful. There is a small lounge close to the reception, where you can get a coffee and some sweets or snacks for free. We did not have breakfast here, since there are plenty options in the city centre.
The elevator is quite small and busy in the morning, and the stairs are quite narrow. Nothing else negative to report. We did not have breakfast in the hotel, because there are plenty of options in the neighbourhood. I do not know what they offer and at what price.
Dear donMalvolio, Thank you very much for your thoughtful and detailed review following your stay at Hotel Innes. We are delighted to hear that you enjoyed our location, just a short walk from both the train station and the city center, while still offering a peaceful environment. Your kind words about our team’s exceptional service truly mean a lot to us it’s wonderful to know that their friendliness and attentiveness made a difference during your stay. We’re glad that your room met your needs and that you had a comfortable night’s sleep. As you mentioned, our rooms are not equipped with refrigerators, but we always do our best to provide clear information in advance. It’s great to hear that you appreciated the lounge area near reception, and the complimentary coffee and snacks. Thank you also for highlighting the elevator and staircase access. While the building’s layout presents some limitations, we understand your comment and will continue working on ways to improve our guests’ overall experience. We hope to have the pleasure of welcoming you again on your next visit to Toulouse!
Dear donMalvolio, Thank you very much for your thoughtful and detailed review following your stay at Hotel Innes. We are delighted to hear that you enjoyed our location, just a short walk from both the train station and the city center, w… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewClean, bright & cheery, AC, water available at all times, snacks given in the afternoon, coffee/tea always available, friendly & helpful front desk staff!!
Hello Danielle, Thank you so much for your positive feedback! We are delighted that you enjoyed the cleanliness, brightness, and atmosphere of our establishment, as well as the little touches such as the snacks, drinks available, and the welcome from our team. Your satisfaction is our priority, and it is a real pleasure to hear from you. We look forward to welcoming you back to the Innès Hotel!
Hello Danielle, Thank you so much for your positive feedback! We are delighted that you enjoyed the cleanliness, brightness, and atmosphere of our establishment, as well as the little touches such as the snacks, drinks available, and the we… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI love this hotel. It’s stylish, clean, and modern. The air conditioning is quiet and efficient. There are shades that make the room dark. The staff were very helpful and welcoming. The breakfast has a lot of choices: yogurt, fresh fruit, crepes, eggs, bread, and good coffee. The location is convenient to all the sights and especially the bus to the airport.
I liked everything.
Hello Katharine, thank you very much for your warm comment! We are delighted to hear that you enjoyed your stay with us, particularly the comfort of the room, the quality of the breakfast, and the friendliness of our staff. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you back very soon! Hôtel Innès
Hello Katharine, thank you very much for your warm comment! We are delighted to hear that you enjoyed your stay with us, particularly the comfort of the room, the quality of the breakfast, and the friendliness of our staff. Your satisfactio… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff at the reception were very helpful especially Paola, location were good, breakfast could have more varaities as it was limited ,
Room sizes and bathroom sizes The reception and breakfast areas were not spacious
Hello Ibbrahim, Thank you for your feedback! We are delighted that you enjoyed the welcome from our team, especially Paula, we will be sure to pass on your kind words to her. We have also taken note of your comment about breakfast and will consider adding more variety to better satisfy our guests. We look forward to seeing you again on your next stay!
Hello Ibbrahim, Thank you for your feedback! We are delighted that you enjoyed the welcome from our team, especially Paula, we will be sure to pass on your kind words to her. We have also taken note of your comment about breakfast and will … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified review5min from the train station. Great breakfast. Good nights sleep. Overall lovely
The dining table was a little small for 2 people
Thank you, Kim, for your great review! We’re glad you enjoyed the location, breakfast, and your stay overall. We appreciate your feedback about the dining table size and will keep it in mind. Looking forward to welcoming you again!
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFabulous location, breakfast was great Staff were very friendly
Thank you very much for your kind review ! We are glad to read that you truly enjoyed your stay with us ! We hope to have the opportunity to welcoming you back to our hotel for your futur stays in Toulouse !
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe lift is very small and slow
Thank you for having left us such good notes ! we also take note of your comment about our elevator. We wanted to sorry about the unconfort that brings during your stay. We would think how to improve our communication to avoid others discomfort for our customers. Thank you again, on behalf of that we hope to have the opportunity to welcome you back to our hotel for your future stays in Toulouse !
Thank you for having left us such good notes ! we also take note of your comment about our elevator. We wanted to sorry about the unconfort that brings during your stay. We would think how to improve our communication to avoid others discom… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewWonderful staff
but the twin room was small.
Thank you for your feedback. We're delighted to hear that you appreciated our staff — your kind words mean a lot to the team. We're sorry to learn that the size of the twin room did not fully meet your expectations. We hope to have the pleasure of welcoming you again soon.
Thank you for your feedback. We're delighted to hear that you appreciated our staff — your kind words mean a lot to the team. We're sorry to learn that the size of the twin room did not fully meet your expectations. We hope to have … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewBreakfast was really great, location is super convenient, staff were helpful and outgoing. Bedroom was comfortable, fitted with AC and tastefully decorated
Only small issue I had was the elevator not going all the way to the 7th floor - guess it's a common issue in older buildings!
Thank you so much for your lovely feedback! We're delighted to hear that you enjoyed the breakfast, the convenient location, the helpful and friendly staff, and the comfort and tasteful decor of your room — especially with the air conditioning during summer! You're absolutely right about the elevator — due to the building's older structure, the elevator doesn't reach the 7th floor. These are our most recently added rooms, which are more modern and located at the very top of the hotel, which unfortunately the original lift system doesn't reach. We truly appreciate your understanding and hope to welcome you back again soon!
Thank you so much for your lovely feedback! We're delighted to hear that you enjoyed the breakfast, the convenient location, the helpful and friendly staff, and the comfort and tasteful decor of your room — especially with the air condi… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewA very clean and well managed little hotel in a good spot of Toulouse. Absolutely fantastic staff. The wonderful Pénélope was so kind and helpful, which was extra impressive while she multitasked for other guests at a busy moment. Great that you can park your car directly onsite too. Complementary sparkling waters and coffees at reception also added a nice touch to our morning.
Nothing :)
Thank you so much for your kind and detailed review! We're delighted that you enjoyed the cleanliness, management, and location of our hotel here in Toulouse. A special thank you for your lovely words about Pénélope — your recognition of her kindness and professionalism, even during busy moments, truly means a lot and will surely make her day. We’re also glad you appreciated the convenience of our on-site parking and the complimentary drinks available at reception — little touches that help make your stay more comfortable. We look forward to welcoming you back on your next visit to Toulouse!
Thank you so much for your kind and detailed review! We're delighted that you enjoyed the cleanliness, management, and location of our hotel here in Toulouse. A special thank you for your lovely words about Pénélope — your recognition o… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat location Nice to have tea coffee water all day
Thank you very much for your excellent review! We are delighted that you enjoyed our location and the complimentary drinks available throughout the day. We look forward to welcoming you back very soon!
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewComfortable bed, clean and friendly room, very nice staff and a free water fountain with still and sparkling water
If you use the on-site parking area, you should be a skilled driver, it's very narrow
Thank you very much for your comment and for your honesty. We are delighted to hear that you enjoyed the comfort of the bed, the cleanliness and welcoming atmosphere of the room, as well as the friendliness of our team. We're also glad that the complimentary water fountain with still and sparkling water was a nice touch during your stay. Regarding the parking, you're absolutely right, our on-site parking can be narrow for some vehicles. For greater convenience, we’d like to remind our guests that we have a partnership with a nearby parking facility, which is more spacious and easily accessible. We look forward to welcoming you again on your next visit !
Thank you very much for your comment and for your honesty. We are delighted to hear that you enjoyed the comfort of the bed, the cleanliness and welcoming atmosphere of the room, as well as the friendliness of our team. We're also glad … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThank you so much for sharing your experience at our establishment. We look forward to welcoming you back. Have a great day.