Reviews of Best Western PLUS Elixir Grasse 4 stars
Rue Martine Carol, 06130 Grasse, France
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe pool, the gym and the breakfast
Hello, Thank a lot for your words, we were happy to read that you haved anjoy your stay. We wish you wonderful day ! Laurie Front office Manager
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGarden and pool
No shower curtain, water running everywhere in the bathroom
Dear Sir, We thank you for your comment, and we are sorry about the shower curtain missing. We hope see you again. Laurie Front office Manager
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewHotel was nice and clean and staff were very friendly and always available. Food was tasty and breakfast was also quite nice. Didn't use the pool but looked very refreshing with the surrounding gardens. For those that enjoy quietness the hotel is good.
Although the food at restaurant was tasty, there was not a big variety for eg. fish is not available in the menu just sea bass ravioli. There is also very little to see at walking distance around the hotel so a car ou a bicycle is a must. As hotel is not new it was easy to hear noises specially from doors closing and people talking on corridors. Beds are comfortable but not the pillows - too high for my taste. The light blocking in the room from the window is also not good for those that like me like to sleep in complete darkness.
Dear Madam, Thank's a lot for your constructive feedback. We will share the compliment with all our team and we take in care all information about the room that you haved share with us and we will used for be better in futur. Have nice day ! Laurie Cheffe de réception
Dear Madam, Thank's a lot for your constructive feedback. We will share the compliment with all our team and we take in care all information about the room that you haved share with us and we will used for be better in futur. Have nic… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewExcellent and friendly staff - a very good atmosphere.
Nothing comes to mind
Dear Sir, We thank you for your compliment and we will share it with all our team ! We hope welcome you for next stay. Laurie Front office Manager
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewSecure, easily accessible parking, nice deep swimming pool, bar open afternoon and evening. Comfortable room with Aircon. Local perfume stores and factories open at 9am on Sunday.
It shows four stars on its gate but the kitchen is only open Sunday to Thursday, and there was only one person on duty on Saturday pm when we arrived. It seems over rated.
Dear sir, We are sorry if you has dissapointed but the starts concerns our hotel and not our restaurant. Also the closed days about our restaurant is rigth on our informations on our booking.com page. Finally we have send to you a automatic message on booking date (more then 1 month before your arrival date) for gived you this information in case that you don't find it before. We hope see you next time. Laurie Front office Manager
Dear sir, We are sorry if you has dissapointed but the starts concerns our hotel and not our restaurant. Also the closed days about our restaurant is rigth on our informations on our booking.com page. Finally we have send to you a automatic… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewI’ve said all I want to say to the management at BWH Group.
I’ve said all I want to say to the management at BWH Group.
Dear Sir, Thank you for your time taking to writh a comment but we has be happy to have time for talk with you on site when you was here for know why you are disapointed... Few days before today, we have exchanged some email for ask you a credit card for refund of local city tax and breakfast unused and you simply refused and wished us good continuation by threatening to file a complaint with Best Western. It's a shame... Good continuation to you. Laurie Front office Manager
Dear Sir, Thank you for your time taking to writh a comment but we has be happy to have time for talk with you on site when you was here for know why you are disapointed... Few days before today, we have exchanged some email for ask you a … Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewGood parking. Friendly receptionist. Good sized room. Coffee / tea in room. Comfortable bed. Great shower. Clean.
We arrived at night when it was dark and gates locked - took some time to find entrance gate as very poor lighting of Hotel Name..No milk for T /C.
Dear Madam, We thank you for your stay and your comment. We can't put milk in each room but we will be happy to give you on request for next time. See you in Best Western PLUS Elixir Grasse Laurie Front office manager
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewVery comfortable room. Near Grasse. Everything was very good.
Dear Madam, We was happy to welcom you ! We thank you verry much for your stay and for your wonderfull comment ! We hope see you again ! Have a good day ! Laurie Front office Manager
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewBreakfast was excellent, the pool and outside areas looked very welcoming and the staff were extremely nice. As a single female traveller I felt safe.
The room and corridors are basic and looking tired but overall it was good value for money.
Dear Madam, Thank you for your feedback. We were happy to welcome you ! See you next time in Grasse ! Laurie Front office Manager
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewQuiet and clean room alongside downstairs area including breakfast area.
Room was a bit small. Overall, hotel is nice however the 4-star rating by the French ministry of tourism is a far-fetched. Hotel is an honest 3-star in my opinion.
Dear Sir, We thank you for your stay and your feedback. We will be glad to know what disappointed you for be better in future. You can contact me by email resa@bestwestern-elixir.com. We wish you nice day. Laurie Front office Manager