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Reviews of Novotel Caen Côte de Nacre 4 stars

155 Rue de la Délivrande, 14000 Caen, France

#22 of 43 hotels in Caen

Guests' Choice

Review score

Based on 246 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.0

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 31 August 2025

    8.0
    Good location food awful
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant food was not good quality. Both got food poisoning on first night of three. Complained to management but they didn’t seem that bothered and didn’t offer to remove the food bill or discount the stay even when asked. Shame as this gesture would’ve made all the difference

    Conveniently located on outskirts of town with tram access into centre which was cheap and easy. Good size room and comfortable king size bed. Majority of staff pleasant and helpful, however a few not so much. Perfect base for exploring Normandy beaches, Bayeux and Mont Saint michel

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Ticked all the boxes for a family just passing through.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Rooms were a bit outdated considering it was a 4 star hotel.

    Good facilities, comfortable beds, swimming pool and fantastic breakfast. Sparkling water dispenser on hotel lobby.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    7.0
    Good stopover
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Handy stopover before the ferry home. Decent pool which was great for the children after a long drive. Restaurant was fine and the bar staff were friendly. We also liked how they had an area for the kids to play in just by the restaurant.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    7.0
    Good Hotel but too expensive for what they offer.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Some nights the guest parking in front of the hotel was full. The hotel staff did not exactly make it clear that guests can also use the side parking too. That is where employees of the hotel could park. Only by asking the staff, they would tell you that you can park on the side parking. Therefore, some guests either parked on the green areas or outside the hotel. The hotel must make this clearer for guests as they advertise free parking in booking.com. Alternatively the night staff should be more vigilant and when they see the front parking is full they should direct guests to the side parking proactively.

    Even though the hotel was busy, but it was fairly quiet. Room was clean. Some staff were more helpful and clear than some others. Good air condition in the room.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Great for 1 night after/before taking the ferry
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    Room quite tired looking with half working fridge

    Great for a night before/after taking the ferry. Food at the restaurant good and the garden with pool and kids play area makes for a brilliant little place.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    7.0
    Clean pleasant but overpriced
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was only open a few hours a day very inconvenient . Dinner was busy as it opens for 2 hours a night and it’s quite late for children. LThe staff seemed to sit around eating meals when it wasn’t open . Breakfast was ridiculously overpriced at 20 euros . One of the staff came into our room while we were sleeping and quickly went back out without saying anything (my son was awake).location has not much around it , it wasn’t near the ferry port probably 15 to 20 min drive

    Clean and nice to have a swimming pool , lovely kids play area in reception . The rituals toiletries very nice

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Stayed for one night before getting the ferry early morning. Was a great place to stay with the pool for the kids. The k
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Booked in the restaurant and it took half an hour to get a drink and order food

    The swimming pool

    Stayed in August 2025

  • Reviewed: 21 August 2025

    9.0
    perfect
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    nothing

    the bed was enormous and there were games for our child. the breakfast very very good

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Perfect pit stop
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Well located for travelers The food was fabulous and the staff were very friendly

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    A good hotel, with the pool being a good bonus. But beware of the differing room cooling systems!
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    Initially our room only had “air cooling”, which made for an uncomfortably warm night. We were then given an “upgraded” room with proper air conditioning.

    Good location, clean room, attentive staff

    Stayed in June 2025

  • Reviewed: 3 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Perfect for a night on the way to the ferry terminal at Ouistram- we are at the restaurant which was good and the children enjoyed the pool.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    7.0
    Novotel in Caen - you know what you are getting!
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    A bit on the pricey side - close to 300euros including dinner for four.

    Location is great - we used as a stop after drive from south of France to Cherbourg ferry. Nice pool - heated. Rooms OK. Dinner options not bad - I tried the falafel bowl which was very nice just lacked some sauce or dressing.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    Very nice stay.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pillows were not good. Luckily I always bring my own. Not very cheap (€162 per night without breakfast).

    Good shower with enough pressure. Free parking. Airco was working well. Swimming pool had nice warm temperature (28 degree Celsius). Staff was very friendly. Breakfast was excellent, and the kids could eat for free. Dinner in the evening was also very good.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    We liked staying in Novotel, enjoyed the pool and the breakfast is good.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool, the restaurant and breakfast

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Amazing
    • Leisure trip
    • Couple
    • Classic Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was brunch only

    Proximity with activities

    Stayed in July 2025

  • Reviewed: 15 July 2025

    9.0
    Nice base hotel to explore the region
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 2 nights

    The price may be quite high depending on the period.

    Rooms are spacious and clean. The staff is very kind and professional. We particularly liked the the variety of the breakfast, and the availability of the water fountain with sparkling and plain water.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    Great stay!
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    While eating one evening meal the staff were busy preparing the tables for breakfast next morning. We felt we needed to rush our food and get out of their way!

    Great location, good parking facilities were excellent. Good breakfast. Limited choice evening meal menu but excellent quality and value for money.

    Stayed in June 2025

  • Reviewed: 5 June 2025

    8.0
    It’s good to stay.
    • Leisure trip
    • People with friends
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No water to drink in the room.

    Comfortable beds, clean room

    Stayed in May 2025

  • Reviewed: 4 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Good location and nice restaurant

    Stayed in June 2025

  • Reviewed: 1 June 2025

    9.0
    A quite and comfortable stay with plenty parking space.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Key card was not working properly and price was more than than quoted price of booking.com. Maybe because we paid at the hotel and not online.

    Good service

    Stayed in May 2025

  • Reviewed: 29 May 2025

    7.0
    Decent hotel with close amenities
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The location is a bit off of downtown (a 5min drive but definitely not within walking distance) - the internet (wi-fi) was spotty - it did not work in none of my 3 Apple devices and when requesting assistance, the front desk was not of much help so I was without internet during my stay

    Hotel was relatively clean and easy to access - there is a restaurant inside where we ate and the food was relatively decent - other than that a good spacious room, decent shower and bathroom overall

    Stayed in May 2025

  • Reviewed: 7 May 2025

    7.0
    It was good / clean and very helpful staff.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The air conditioner did not always work.

    Stayed in May 2025

  • Reviewed: 4 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No food available in hotel on arrival but it was New year's day.

    Stayed in January 2025

  • Reviewed: 4 November 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Classic Double Room with Sofa Bed
    • Stayed 1 night

    more expansive menu

    Friendly helpful staff

    Stayed in November 2024

Showing 1 – 25

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