Reviews of Novotel Caen Côte de Nacre 4 stars
155 Rue de la Délivrande, 14000 Caen, France
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat hotel for convenience as close to port. Has a pool which is outdoors. Lovely toiletries. Very cool shower that is rain water and hand held! Mattress on the main bed is comfy but children’s mattresses very thin. Would stay again.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt’s a good hotel but not much to say about it. It’s quite basic for the money and just expected more
Paper cups in the room for teas and coffee
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewConveniently located on outskirts of town with tram access into centre which was cheap and easy. Good size room and comfortable king size bed. Majority of staff pleasant and helpful, however a few not so much. Perfect base for exploring Normandy beaches, Bayeux and Mont Saint michel
Restaurant food was not good quality. Both got food poisoning on first night of three. Complained to management but they didn’t seem that bothered and didn’t offer to remove the food bill or discount the stay even when asked. Shame as this gesture would’ve made all the difference
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood facilities, comfortable beds, swimming pool and fantastic breakfast. Sparkling water dispenser on hotel lobby.
Rooms were a bit outdated considering it was a 4 star hotel.
Dear Gary, Thank you for sharing your positive experience at Novotel Caen Côte de Nacre. We are delighted to hear that our facilities, including the swimming pool and breakfast offerings, met your family's needs. Your feedback regarding the room decor is appreciated, as we continually strive to enhance our guests' experience. We look forward to welcoming you back in the future. Best regards, Louise La réception 02 31 43 42 00
Dear Gary, Thank you for sharing your positive experience at Novotel Caen Côte de Nacre. We are delighted to hear that our facilities, including the swimming pool and breakfast offerings, met your family's needs. Your feedback regarding th… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewHandy stopover before the ferry home. Decent pool which was great for the children after a long drive. Restaurant was fine and the bar staff were friendly. We also liked how they had an area for the kids to play in just by the restaurant.
Dear Phoebe, Thank you very much for taking the time to share your feedback. We're delighted to hear that our hotel provided a convenient and comfortable stopover before your ferry journey home. It's great to know that you and your family enjoyed the pool after a long drive — it's always a pleasure to see our younger guests having fun and relaxing. We're also pleased that you appreciated the restaurant, the friendliness of our bar staff, and the dedicated play area near the restaurant, which we’ve designed with families in mind to make everyone’s stay more enjoyable. We hope to have the pleasure of welcoming you back on a future trip. Best regards, Louise La réception 02 31 43 42 00
Dear Phoebe, Thank you very much for taking the time to share your feedback. We're delighted to hear that our hotel provided a convenient and comfortable stopover before your ferry journey home. It's great to know that you and your family… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEven though the hotel was busy, but it was fairly quiet. Room was clean. Some staff were more helpful and clear than some others. Good air condition in the room.
Some nights the guest parking in front of the hotel was full. The hotel staff did not exactly make it clear that guests can also use the side parking too. That is where employees of the hotel could park. Only by asking the staff, they would tell you that you can park on the side parking. Therefore, some guests either parked on the green areas or outside the hotel. The hotel must make this clearer for guests as they advertise free parking in booking.com. Alternatively the night staff should be more vigilant and when they see the front parking is full they should direct guests to the side parking proactively.
Dear Shahrokh2, Thank you for taking the time to share your thoughts regarding your recent stay at Novotel Caen Côte de Nacre. We appreciate your feedback, as it is invaluable in helping us improve our services and guest experience. We are pleased to hear that you found the hotel to be clean and that you enjoyed the comfort of the air conditioning in your room. It is encouraging to know that despite the busy atmosphere, you experienced a quiet environment, which we strive to maintain for all our guests. We acknowledge your comments regarding the parking situation. Please allow me to clarify that we do indeed offer free parking for our guests, including a side parking area that is available for use. We regret that this information was not communicated clearly during your stay. Your suggestion for our night staff to be more proactive in directing guests to the side parking when the front is full is well taken. We will certainly discuss this with our team to enhance our communication and ensure that all guests are aware of their parking options. Regarding the service provided by our staff, we are committed to training and supporting our team members to provide consistent and helpful assistance to our guests. We appreciate your observation, as it will help us identify areas for improvement. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back in the future, where we will strive to provide a more seamless experience. Best regards, Louise La réception 02 31 43 42 00
Dear Shahrokh2, Thank you for taking the time to share your thoughts regarding your recent stay at Novotel Caen Côte de Nacre. We appreciate your feedback, as it is invaluable in helping us improve our services and guest experience. We ar… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewPerfect location for ferry home the following day.
Breakfast could have been served earlier to cater for customers catching the morning ferry.
Dear Victoria, Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient for your ferry the following day — it’s one of the aspects many of our guests appreciate, especially when travelling early. We also appreciate your comment regarding breakfast service times. Your suggestion is very valid, and we understand how important it is to have access to breakfast before an early departure. We will review this internally and explore possible solutions to better accommodate guests catching morning ferries in the future. Thank you again for your valuable input. We hope to have the pleasure of welcoming you back soon. Best regards, Louise La réception 02 31 43 42 00
Dear Victoria, Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient for your ferry the following day — it’s one of the aspects many of our guests appreciate, especially when tr… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat pool - heated and in morning sun. Lovely breakfast. Attentive staff at meal times. Comfortable room and bed.
Told staff at reception desk that our Safe box didn’t work - promised to send engineer - no one came to attend during our 2 day stay.
Dear Elspeth, Thank you for sharing your experience following your recent stay with us. We’re delighted to hear that you enjoyed the heated pool, the morning sunshine, and found our breakfast to your liking. It’s also wonderful to know that our staff were attentive during mealtimes, and that you had a comfortable room and bed — your comfort is always our top priority. However, we sincerely apologize for the inconvenience caused regarding the safe in your room. It’s disappointing to learn that despite reporting the issue to our reception team, it was not resolved during your stay. Please rest assured that this is not reflective of our usual standards of service, and we will follow up internally to ensure that such oversights do not happen in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a flawless stay next time. Best regards, Louise La réception 02 31 43 42 00
Dear Elspeth, Thank you for sharing your experience following your recent stay with us. We’re delighted to hear that you enjoyed the heated pool, the morning sunshine, and found our breakfast to your liking. It’s also wonderful to know th… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat for a night before/after taking the ferry. Food at the restaurant good and the garden with pool and kids play area makes for a brilliant little place.
Room quite tired looking with half working fridge
Dear Inez, Thank you for sharing your experience with us. We’re glad to hear that our location was convenient for your ferry trip and that you enjoyed the restaurant, garden, pool, and kids’ play area. We appreciate your honest feedback regarding the condition of your room and the fridge. Please accept our apologies for any inconvenience caused. We are continuously working on updates and maintenance to ensure a comfortable stay for all our guests. We hope to welcome you back in the future and provide an even better experience. Best regards, Louise La réception 02 31 43 42 00
Dear Inez, Thank you for sharing your experience with us. We’re glad to hear that our location was convenient for your ferry trip and that you enjoyed the restaurant, garden, pool, and kids’ play area. We appreciate your honest feedback r… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast, the location
rooms were ok but I have stayed in bigger rooms in other hotels at lesser price. The dinner menu in the restaurant had limited options
Dear Nirmalya, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our breakfast and found our location convenient. Regarding the room size, we would like to mention that the standard for a 4-star hotel room is typically around 16 m², and our rooms are spacious at 24 m², designed to provide extra comfort during your stay. We appreciate your perspective and understand that preferences may vary. We also take note of your comments about the dinner menu and will consider ways to enhance the variety offered. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Louise La réception 02 31 43 42 00
Dear Nirmalya, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our breakfast and found our location convenient. Regarding the room size, we would like to mention that the standard for a 4-star hotel room is … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean and nice to have a swimming pool , lovely kids play area in reception . The rituals toiletries very nice
The restaurant was only open a few hours a day very inconvenient . Dinner was busy as it opens for 2 hours a night and it’s quite late for children. LThe staff seemed to sit around eating meals when it wasn’t open . Breakfast was ridiculously overpriced at 20 euros . One of the staff came into our room while we were sleeping and quickly went back out without saying anything (my son was awake).location has not much around it , it wasn’t near the ferry port probably 15 to 20 min drive
Dear Alison, Thank you for taking the time to share your feedback. We’re glad you enjoyed our clean facilities, swimming pool, kids’ play area, and the Rituals toiletries. Regarding the restaurant hours, we understand this may have been inconvenient during your stay. Our restaurant operates with limited opening times, and we strive to provide quality service during these hours. Concerning the staff you saw eating when the restaurant was closed, please be assured they were on their scheduled meal break, which is a standard practice to ensure they are refreshed and ready to assist our guests. We apologize for any disturbance caused when a staff member entered your room; this is not our standard practice, and we will investigate this matter further to prevent future occurrences. We also appreciate your feedback on the breakfast pricing and location. While we are situated a short drive from the ferry port, we hope our facilities and service helped make your stay comfortable. Thank you again for your comments. We hope to have the opportunity to welcome you back and improve your experience.. Best regards, Louise La réception 02 31 43 42 00
Dear Alison, Thank you for taking the time to share your feedback. We’re glad you enjoyed our clean facilities, swimming pool, kids’ play area, and the Rituals toiletries. Regarding the restaurant hours, we understand this may have been i… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe swimming pool
Booked in the restaurant and it took half an hour to get a drink and order food
Dear Kelsey, Thank you for your feedback and for highlighting what you enjoyed about our swimming pool. We sincerely apologize for the delay you experienced at the restaurant. Providing timely and attentive service is very important to us, and we regret that we did not meet your expectations on this occasion. Please rest assured that we are addressing this with our team to improve the guest experience. We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay. Best regards, Louise La réception 02 31 43 42 00
Dear Kelsey, Thank you for your feedback and for highlighting what you enjoyed about our swimming pool. We sincerely apologize for the delay you experienced at the restaurant. Providing timely and attentive service is very important to us… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat facilities. Heated pool is was brilliant for the kids and outside and inside bar areas were lovely. Very happy with room, location.
Price of restaurant - cheaper options would’ve been appreciated after a long holiday!
Dear Guest, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed the heated pool and our bar areas, and that you were happy with your room and our location. We also appreciate your feedback regarding the restaurant prices. We understand the importance of offering a range of dining options, including more affordable choices, and we are actively reviewing our menu to better accommodate all our guests’ needs. We hope to welcome you back soon for another enjoyable stay Best regards, Louise La réception 02 31 43 42 00
Dear Guest, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed the heated pool and our bar areas, and that you were happy with your room and our location. We also appreciate your feedback regarding the rest… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewthe bed was enormous and there were games for our child. the breakfast very very good
nothing
Dear Ilias, Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed the spacious bed, the games for your child, and our breakfast offerings. We hope to welcome you back soon for another perfect stay. Bien cordialement, Louise La réception 02 31 43 42 00
Dear Ilias, Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed the spacious bed, the games for your child, and our breakfast offerings. We hope to welcome you back soon for another perfect stay. B… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel was perfectly good as a stopover before the ferry home. It was clean and the pool was nice enough. The car park was suitable for a van and secure. The room was clean with enough space just for a family of four. Reception staff were great with languages.
The restaurant was doing only a BBQ dinner at £30 per person, no other food option. This was not appealing - we have two vegetarians in the family. We had been hoping to eat at the restaurant and use the pool more, but instead chose to go into the city centre by tram for dinner, which was nice but with kids a much more stressful evening than hoped. Shampoo in shower but no conditioner.
Dear Ellie, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the hotel clean, the pool pleasant, and our parking facilities suitable and secure for your van. It’s also wonderful to know that our reception team made a positive impression with their language skills. Regarding the dinner, while the BBQ was the main option on the evening you visited, we would like to mention that there was also a large buffet available, including a variety of vegetarian options on the cold buffet. We apologize if this was not clearly communicated during your stay. We also appreciate your comments about the shampoo and conditioner amenities, and we have shared your feedback with the relevant departments for future improvements. We hope to welcome you back again and provide a more enjoyable and convenient stay for your whole family. Best regards, Louise La réception 02 31 43 42 00
Dear Ellie, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the hotel clean, the pool pleasant, and our parking facilities suitable and secure for your van. It’s also wonderful to know that… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThis was a fabulous hotel in a nice region. The town itself has a lot of charm and the location is great for exploring Normandy. The staff was superb and the facilities were perfect.
Dear Jason, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our staff and facilities to your satisfaction. We look forward to welcoming you back for another exceptional experience. Best regards, Louise La réception 02 31 43 42 00
Dear Jason, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our staff and facilities to your satisfaction. We look forward to welcoming you back for another exceptional experience. Best… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewNice hotel that is on the outskirts of Caen. Free parking, and a large restaurant/bar area. We only stayed for one night as a stop over to Brittany so didn't use the facilities on offer such as the heated swimming pool. There's a fast food estabilshment across the road that does tacos which were surprisingly tasty and cheap, and a petrol filling station 2 minutes away with drinks/crisps etc. Would we stay again, of course.
Dear Guest, Thank you for your kind feedback regarding your recent stay at Novotel Caen Côte de Nacre. We are delighted to hear that you enjoyed our convenient location, free parking, and the restaurant/bar area. It’s wonderful to know that you found the nearby amenities to your liking. We look forward to welcoming you back for another stay, hopefully allowing you to enjoy more of our facilities, including the heated swimming pool. Bien cordialement, Louise La réception 02 31 43 42 00
Dear Guest, Thank you for your kind feedback regarding your recent stay at Novotel Caen Côte de Nacre. We are delighted to hear that you enjoyed our convenient location, free parking, and the restaurant/bar area. It’s wonderful to know tha… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified review