Reviews of Campanile NATURE - Aix En Provence Meyreuil 3 stars
Parc d’Activité Technologique de la Sainte Victoire - BAT 11 - Route de Valbrillant , 13590 Meyreuil, France
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewComfortable and clean bedroom and bathroom, quiet surroundings
This is a combination of very unlucky factors but we stayed at the Campanile during a strong heat wave and the air conditioning system had just broken down. And it was a national holiday so no one available to fix it. After a very difficult night, the staff had installed fans for everyone in their respective bedroom the 2nd night which is better than nothing.
Dear Garance, Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort caused by the air conditioning breakdown during the heat wave, especially at such an unfortunate time with limited repair availability. We completely understand how challenging that must have been. We appreciate your kind words about the comfort, cleanliness, and quietness of our hotel, and we’re glad that the fans we provided helped improve your stay on the second night. Your feedback is very important to us as we work on improving our services to avoid such situations in the future. We hope to have the opportunity to welcome you back under better circumstances. Kind regards, The Campanile Meyreuil Nature Team
Dear Garance, Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort caused by the air conditioning breakdown during the heat wave, especially at such an unfortunate time with limited rep… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewClean, nice staff
Airco was not working, 27C in the room. Technician was promised to come during the next day but never came to fix the airco before the second night. We could only be moved to a new room where the airco was working for the last night. The check out was a bit of a mess due to the change of room and the extras to pay took some time to sort out. Had to beg to get a small compensation for the airco not working.
Dear Camille, Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel clean and our staff friendly. However, we sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. It is disappointing to learn that the technician did not arrive as promised and that your comfort was impacted as a result. We also regret that the room change and check-out process caused additional frustration. Please know that your comments have been shared with our team to ensure better service and quicker resolution in the future. We truly appreciate your patience and hope to have the opportunity to welcome you back for a more seamless and comfortable experience. Kind regards, The Campanile Meyreuil Team
Dear Camille, Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel clean and our staff friendly. However, we sincerely apologize for the inconvenience caused by the air conditioning issue duri… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewExcellent evening meals and very good breakfast. Brilliant bed. Quiet, we were away from the trunk road side which may have been noisey?. Dog friendly
Although the room had been cleaned the bed linen had not been changed when we arrived as we found a box of dirty ear plugs in the bed. However the lady on reception that afternoon was brilliant and sorted it all out in a friendly and very efficient manner. Things can go wrong in any operation, that's life, it's how well it is put right that counts. That lady got 110% for dealing with it so well. Check out final bill a bit slow, they have just got new check out software which seems very unnecessarily complicated for them to use!! I wish them luck!
Dear Andrew, Thank you for taking the time to share your detailed feedback following your stay with us. We’re delighted to hear that you enjoyed your evening meals and breakfast, found the bed comfortable, and appreciated the peaceful atmosphere of your room. We're also pleased to know that our dog-friendly policy added to your comfort during your visit. We sincerely apologize for the oversight regarding the bed linen upon your arrival. That is certainly not the standard we strive for, and we thank you for bringing it to our attention. We’re truly glad to hear that our colleague at reception was able to resolve the issue quickly and with professionalism — we will make sure she receives your kind words and well-deserved recognition. Thank you also for your patience with the new check-out system. We’re currently in the process of adapting to this update, and your understanding means a lot. Feedback like yours helps us identify where improvements are still needed. We hope to welcome you back again soon for an even smoother experience. Warm regards, The Campanile Meyreuil Team
Dear Andrew, Thank you for taking the time to share your detailed feedback following your stay with us. We’re delighted to hear that you enjoyed your evening meals and breakfast, found the bed comfortable, and appreciated the peaceful atm… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewNothing too "Nature" here (not sure what Campanile's thoght process is on this branding). Located in an ugly collection of office blocks right by a busy highway but inadequate sound-proofing. Indifferent staff.
Dear Richard, Thank you for taking the time to share your feedback following your stay at Campanile Meyreuil. We regret that your experience did not meet your expectations, particularly regarding the surrounding environment, soundproofing, and the service from our team. Please accept our sincere apologies if you felt the welcome was not up to the standard we aim to provide. Your comments will be shared with our staff so we can continue to improve. As for the location, while we are situated in a business area close to major roads for easy access, we understand this may not suit everyone’s preferences. We appreciate your thoughts on the branding and will certainly take them into consideration. We hope to have the opportunity to welcome you again under better circumstances and provide you with a more satisfying stay. Kind regards, The Campanile Meyreuil Team
Dear Richard, Thank you for taking the time to share your feedback following your stay at Campanile Meyreuil. We regret that your experience did not meet your expectations, particularly regarding the surrounding environment, soundproofing… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified review