Reviews of Campanile Annemasse Gare– Genève 3 stars
42 Avenue de La Gare, 74100 Annemasse, France
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Reviewed: 11 September 2025 · Stayed in July 2025
Verified reviewCheck in in the middle of the street
Reviewed: 9 September 2025 · Stayed in June 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewA short walk to the train station with central Geneva only twenty minutes away. Lots of shops and facilities close by.
The entrance to the building was a bit smelly. Reception is on the first floor.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewRoom itself is good and clean
WiFi doesn't work in the room at the end of the hallway and that's very annoying. But the worst part was that someone just entered our room without knocking before half past 8 in the morning. When I went to see what they want, they left without word. All in all, didn't feel very safe.
Hello, Thank you for sharing your experience with us. We are pleased to hear that you found the room clean and comfortable. We are truly sorry for the issues you encountered with the WiFi connection and, most importantly, the incident in the morning. What you described does not reflect our standards, and we fully understand your concern. Please be assured that your comments have been passed on to our team so that this does not happen again and so that all our guests feel safe and secure during their stay. We hope you will give us another opportunity to provide you with a more peaceful and comfortable experience. Kind regards, Reception.
Hello, Thank you for sharing your experience with us. We are pleased to hear that you found the room clean and comfortable. We are truly sorry for the issues you encountered with the WiFi connection and, most importantly, the incident in … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect, it's near train station and food shops, also staff was really helpful
Smell of the entrance of the building and elevator
Hello, Thank you for taking the time to share your experience. We are delighted that our location and the attentiveness of our staff contributed to making your stay enjoyable. We have taken note of your comment regarding the odors at the entrance and in the elevator and are taking the necessary measures to improve this. Kind regards, The Reception.
Hello, Thank you for taking the time to share your experience. We are delighted that our location and the attentiveness of our staff contributed to making your stay enjoyable. We have taken note of your comment regarding the odors at the en… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewRoom was clean
Rude and unhelpful staff and promised things were not delivered.
Hello, Thank you for taking the time to share your experience. We are pleased to know that the cleanliness of your room met your expectations. However, we deeply regret that the welcome and service did not live up to your expectations. Please be assured that we always strive to treat and assist each of our guests with professionalism and do everything necessary to meet their needs. Your feedback will be carefully considered to prevent a similar situation in the future. Kind regards, The Reception.
Hello, Thank you for taking the time to share your experience. We are pleased to know that the cleanliness of your room met your expectations. However, we deeply regret that the welcome and service did not live up to your expectations. Ple… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was standard faire for a campanille
We asked for a disabled room with a shower, however the room was situated at almost the furthest point from the lifts you could get, so my partner struggled to cope with the walk. Disabled rooms should be close to lift access. Also whilst there was tea / coffee making facilities in the room, there was no milk, so we asked reception for some, and they told us no milk available but we could have honey!!
Hello, Thank you for taking the time to share your experience. We sincerely regret that the room and amenities did not meet your expectations. We fully understand the difficulty you encountered with the room’s location, and we acknowledge that accessible rooms should be closer to the elevators to better meet our guests’ needs. Regarding the courtesy tray, we take note of your comment about the absence of milk and regret that the response provided was not satisfactory. We are committed to respecting and assisting each of our guests, and your feedback will be shared with our team to implement improvements promptly. Kind regards, The Reception.
Hello, Thank you for taking the time to share your experience. We sincerely regret that the room and amenities did not meet your expectations. We fully understand the difficulty you encountered with the room’s location, and we acknowledge … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewOutstanding breakfast ! All went well, kind staff, perfect location, comfy beds. Recommend +++
N/a
Hello, Thank you very much for your very positive comment! We are delighted that you enjoyed the breakfast, the comfort of the beds, the warm welcome from our staff, and the hotel’s location. Your recommendations mean a lot to us, and we look forward to welcoming you again very soon. Kind regards, The Reception.
Hello, Thank you very much for your very positive comment! We are delighted that you enjoyed the breakfast, the comfort of the beds, the warm welcome from our staff, and the hotel’s location. Your recommendations mean a lot to us, and we l… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery friendly and helpful staff, comfortable bed
cleanliness was disappointing — sticky floors, dirt on the bathroom walls, and greasy handprints on the mirror.
Hello, Thank you for sharing your feedback. We are glad that you appreciated the friendliness of our staff and the comfort of the bed. However, we regret that the cleanliness of the room did not meet your expectations. Your comments have been forwarded to our team to improve the quality of our services and ensure a better experience for our guests. Kind regards, The Reception.
Hello, Thank you for sharing your feedback. We are glad that you appreciated the friendliness of our staff and the comfort of the bed. However, we regret that the cleanliness of the room did not meet your expectations. Your comments have b… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe room was nice and clean. The staff very friendly. The parking is really close and it ia close to restaurants and tram line to Geneva. The breakfast was divers and very good.
A bit of smell from the toilet/bathroom, but nothing to be unconfortable.
Hello, Thank you very much for your warm comment. We are delighted that you enjoyed your stay, the quality of our welcome, the comfort of your room, and the proximity to amenities and transport to Geneva. We have noted your remark regarding the slight odor in the bathroom and will address it promptly. It will be a pleasure to welcome you again on your next visit. Kind regards, The Reception.
Hello, Thank you very much for your warm comment. We are delighted that you enjoyed your stay, the quality of our welcome, the comfort of your room, and the proximity to amenities and transport to Geneva. We have noted your remark regardin… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified review