Reviews of Hôtel Carlton Lille 4 stars
3 rue Pierre Mauroy, Lille Centre, 59000 Lille, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThis hotel has a prime location with spacious rooms, and a great breakfast. They had a variety of cakes and fruits for breakfast that was nice.
The cosy darker atmosphere at breakfast was unsettling at first. I didn't enjoy the Nespresso machine and was expecting a bit more on that front, but the quality of rest of the breakfast was too notch.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThis hotel is well located and the breakfast is ok. Panoramic bar.
It is a Carlton hotel, so you expect excellent experience. This one is quite oldish and in the rooms appliances need some replacements. There is only one elevator (quite small) and from time to time is out of service. Inside this hotel there is no restaurant, but there are plenty outside. The young staff are not according to Carlton staff; I asked to have 2 keys and when they activate one, the other one did not work. This process was repeat next day, so I gave up. Reserved parking is not on hotel location, but is manageable.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewFabulous location. Lovely property
Hard to reach as all roads diverted. No parking
Dear Sir, We sincerely appreciate you sharing your positive feedback about the location and quality of our establishment. It is a pleasure to learn that the facilities, comfort and cleanliness met your expectations, as did the welcome you received. We regret, however, the inconvenience caused by the difficult access and parking. Your feedback is valuable and helps us improve our services for your future comfort. We are looking forward to welcoming you again, Sincerely, The Carlton Lille front desk
Dear Sir, We sincerely appreciate you sharing your positive feedback about the location and quality of our establishment. It is a pleasure to learn that the facilities, comfort and cleanliness met your expectations, as did the welcome you … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location was brilliant, ten minute walk from the station. Right in the centre. Fantastic view. Spacious room, quiet and dark at night so slept brilliantly. Friendly staff. Robes and slippers. Water replaced for free in the room daily .
Shower over the bath .
Dear Pamela, Thank you for your feedback! We are delighted that you enjoyed the location, the view, the comfort of the room and the welcome from our team. We look forward to welcoming you back! Kind regards, The Carlton Hotel team
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewDear Christian, Thank you very much for your feedback! We are delighted that you appreciated the value for money and our prime location. We look forward to welcoming you back to our establishment. Kind regards, The Carlton Hotel team
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLovely hotel . Quaint . The old town square! The staff very friendly and helpful. Breakfast was great. Enjoyed our stay
N/a
Dear Ms. Barbara J. Schmidt-Roy, We sincerely thank you for taking the time to share your impressions following your stay with us. It is a real pleasure to learn that the charm of our hotel, its location and the quality of our breakfast contributed to the success of your visit. Your complimentary comments regarding our team are particularly appreciated and encourage the entire staff to continue their efforts to provide a warm experience to each of our guests. We are equally delighted that the room amenities, location, comfort, and cleanliness met your expectations. Your overall satisfaction is the best reward for us. We look forward to welcoming you again during your next stay in Lille. Carlton Hotel Team
Dear Ms. Barbara J. Schmidt-Roy, We sincerely thank you for taking the time to share your impressions following your stay with us. It is a real pleasure to learn that the charm of our hotel, its location and the quality of our breakfast … Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewBar facility. Location
Nothing ⁸
Dear Ray, Thank you for taking the time to share your feedback. We are delighted that our bar and location contributed to the quality of your stay. Offering our guests an elegant setting in an ideal location is one of our priorities. We look forward to welcoming you back very soon. Kind regards, The Carlton Hotel team
Dear Ray, Thank you for taking the time to share your feedback. We are delighted that our bar and location contributed to the quality of your stay. Offering our guests an elegant setting in an ideal location is one of our priorities. We … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat reception staff
Nothing stood out
Hello, Thank you very much for your message ! We are delighted that the welcome from our reception staff helped to make your stay enjoyable. We are very proud to know that everything went well and that you have no complaints. We look forward to seeing you again soon. Sincerely, The Carlton Hotel team
Hello, Thank you very much for your message ! We are delighted that the welcome from our reception staff helped to make your stay enjoyable. We are very proud to know that everything went well and that you have no complaints. We look fo… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNicely decorated room, very comfy beds. Location was excellent, right in the centre. Breakfast was very good - a great selection and freshly made. Staff very friendly and helpful, gave me some good restaurant recommendations.
Wifi was a little patchy. There were some cracks in the sink and shower. But overall did not detract from the stay.
Hello, Thank you very much for your enthusiastic review! We are delighted that you enjoyed the room, the breakfast, and the welcome from our team. We have taken note of your comments regarding the Wi-Fi and bathroom amenities and will take steps to remedy them. We look forward to welcoming you back to our hotel! Sincerely, The Carlton Hotel Team
Hello, Thank you very much for your enthusiastic review! We are delighted that you enjoyed the room, the breakfast, and the welcome from our team. We have taken note of your comments regarding the Wi-Fi and bathroom amenities and will take… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation
Too expensive for what it is. Very average breakfast
Hello, Thank you for taking the time to share your experience at the Hotel Carlton. We are delighted that you appreciated our location, which is indeed one of our greatest assets. We are, however, sorry to learn that our value for money and breakfast did not meet your expectations. Your comments have been taken into account and will be forwarded to the appropriate teams, as we are constantly seeking to improve our services. We hope to have the opportunity to welcome you again for a more satisfying experience. Sincerely,
Hello, Thank you for taking the time to share your experience at the Hotel Carlton. We are delighted that you appreciated our location, which is indeed one of our greatest assets. We are, however, sorry to learn that our value for money a… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewCentral and close to inter rail to uk
All was good
Dear Mr. Anthony, Thank you for sharing your positive impressions of your stay. We are delighted to learn that the central location and accessibility met your expectations. Your appreciation of our amenities, comfort, cleanliness, and the professionalism of our team encourages us to continue our efforts to offer the best possible experience. Sincerely, The Carlton Lille Reception Team
Dear Mr. Anthony, Thank you for sharing your positive impressions of your stay. We are delighted to learn that the central location and accessibility met your expectations. Your appreciation of our amenities, comfort, cleanliness, and the… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe location was excellent-right in the centre of town, close to shops and restaurants whilst being quiet at the same time. Breakfast was superb with plenty of choice and flexible timing.
The jungle shower was not easy to operate. Instructions were not helpful but the chamber maid was very helpful and altered the setting for us.
Dear Guest, Thank you for sharing your impressions following your stay. We're delighted to know that you appreciated our central location and the tranquility of the property, and that the quality and flexibility of the breakfast met your expectations. We take note of your comment regarding the jungle shower and regret the difficulties encountered with the instructions. Please know that your feedback is essential to continually improve our facilities and services to provide our guests with an optimal experience. Sincerely, The Reception Team at the Carlton Hotel in Lille
Dear Guest, Thank you for sharing your impressions following your stay. We're delighted to know that you appreciated our central location and the tranquility of the property, and that the quality and flexibility of the breakfast met your e… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation Clean quiet bedrooms Nice to have bottled water to drink
Air conditioning was controlled at night to turn off after 1 hour Not enough tea bags for 2 people , not all drink coffee No fridge
Dear Madam, Thank you very much for having shared your impressions following your stay at the Carlton Hotel Lille. We are delighted that the location and the amenities of your room made your stay as pleasant as possible. We also take into account your remark regarding the air conditioning and the lack of a fridge and tea bags. Regarding this issue, we enable us to inform you that asking tea bags is always possible at the reception bar or at the front desk. We looking forward to welcoming you again in our establishment. Sincerely, The Carlton Hotel reception
Dear Madam, Thank you very much for having shared your impressions following your stay at the Carlton Hotel Lille. We are delighted that the location and the amenities of your room made your stay as pleasant as possible. We also take into… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewExcellent location, staff, and ambience. Lovely panoramic bar with views over the main square with interesting cocktails.
No conditioner in room, only an all-in-one body/hair wash, so I would advise bringing your own shampoo and condidtioner.
Dear Guest, We sincerely thank you for taking the time to share your impressions following your recent stay with us. We are delighted to learn that the hotel's central location, the warm welcome from our team, and the overall ambiance contributed to making your experience a memorable one. We are delighted that the panoramic bar, with its view of the Grand Place and its selection of original cocktails, met your expectations and enhanced your stay. We also note your comment regarding the lack of specific hair products in the room. This feedback is valuable and helps us better meet the needs of our guests during future visits. Your appreciation of the quality of the welcome, the cleanliness, the comfort, and the location encourage us to continue our efforts to offer each of our visitors a most pleasant stay. Sincerely, The Carlton Lille Reception Team
Dear Guest, We sincerely thank you for taking the time to share your impressions following your recent stay with us. We are delighted to learn that the hotel's central location, the warm welcome from our team, and the overall ambiance con… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat location -walking distance to all major attractions including rail links. Excellent hotel, very quiet despite overlooking main square, superb breakfast.
Nothing to dislike.
Dear Guest, We sincerely thank you for taking the time to share your impressions after your stay at our hotel. It's a real pleasure to know that you appreciated the hotel's central location, allowing easy access to major attractions and train stations. We are also delighted that the tranquility of your room, despite its location facing the main square, as well as the quality of the breakfast contributed to the success of your stay. Your appreciation of the comfort, cleanliness, amenities, and welcome from our team is a valuable motivation for the entire staff. Your positive feedback is a real reward for our daily efforts. Sincerely, The Carlton Lille Reception Team
Dear Guest, We sincerely thank you for taking the time to share your impressions after your stay at our hotel. It's a real pleasure to know that you appreciated the hotel's central location, allowing easy access to major attractions and t… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewlarge rooms in an excellent location!
parking was an issue
Dear Guest, Thank you for sharing your impressions following your stay at our hotel. It's wonderful to know that the charm of our hotel, the generous size of our rooms, and our central location contributed to the success of your visit to Lille. Your glowing comments about the amenities, cleanliness, comfort, and the welcome from our team are particularly touching and motivate our staff to maintain a high level of quality. We take note of your comment regarding the parking issue. Your feedback helps us better understand our guests' expectations and continually improve our services. We look forward to welcoming you again on your next visit to Lille. Sincerely, The Carlton Lille Reception Team
Dear Guest, Thank you for sharing your impressions following your stay at our hotel. It's wonderful to know that the charm of our hotel, the generous size of our rooms, and our central location contributed to the success of your visit to … Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe location was superb. Not far to walk to restaurants and shops. Wonderful air conditioning as it was extremely hot. The hotel itself was very plush in the reception area and bar. Some hotel staff were very attentive. Others were not.
Crack in bathroom sink. The bathroom looked tired and needed updating. No magnifying mirror in bathroom.
Dear Ms. Maxine, Thank you for taking the time to share your experience during your stay with us. We are delighted that you appreciated the central location of our establishment, the easy access to shops and restaurants, and the comfort provided by the air conditioning, which is particularly appreciated during periods of intense heat. Your satisfaction with the elegance of the reception and bar is also very encouraging for our team. We take note of your comments about the bathroom and regret the inconvenience related to its condition and the lack of a magnifying mirror. Please be assured that these observations will be carefully reviewed to improve the experience of our future guests. We also note your feedback regarding the regular attention provided by the staff; it is essential for us to ensure a warm and consistent welcome to all our guests. Your impressions are valuable and contribute to maintaining a high level of quality within our establishment. Sincerely, The Carlton Lille Team
Dear Ms. Maxine, Thank you for taking the time to share your experience during your stay with us. We are delighted that you appreciated the central location of our establishment, the easy access to shops and restaurants, and the comfort p… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewDear Ms. Carol, Thank you for having shared us your impressions following your stay at the Hotel Carlton from Lille. We are delighted to note that the hotel's central location, as well as the cleanliness and comfort of your room, met your expectations and contributed to the quality of your experience in Lille. Your positive feedback on our team's welcome encourages us to pursue our efforts to ensure a service that meets your expectations. Your comments regarding the room amenities will also be taken into account. Best regards, The reception team of the Carlton Hotel
Dear Ms. Carol, Thank you for having shared us your impressions following your stay at the Hotel Carlton from Lille. We are delighted to note that the hotel's central location, as well as the cleanliness and comfort of your room, met your… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified review