Reviews of Hôtel Cartier 3 stars
1, Rue de la Corne de Cerf, Intra Muros, 35400 Saint Malo, France
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in June 2025
Verified reviewRoom was lovely , clean and I had a balcony .
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation was brilliant. Right on the junction of two main streets in the lively town centre but no noise. Very comfortable bed and great bathroom
Nothing
Dear Jonathan, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you also for your glowing review ! We are delighted that you enjoyed all aspects of your stay with us, particularly the hotel's location in the heart of the historic city ! What else can we say except a big ‘Thank you!’ from the entire team, who will be delighted to welcome you back to the Corsair City and the Cartier Hotel ! We look forward to seeing you again and wish you a wonderful day ! Kind regards, Adrian - Reception
Dear Jonathan, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you also for your glowing review ! We are delighted that you enjoyed all aspects of your stay with us, … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAll the staff were friendly and helpful. The room was a good size and the bed was very comfortable. The range of food at breakfast was comprehensive and delicious. The rooms were quiet, despite the central town location.
The air conditioning was a little noisy on the first night and didn't work on the second. At breakfast, I would have loved some sliced tomatoes (French tomatoes are delicious!), and I would have liked toasted bread.
Dear Helen, Thank you very much for your detailed and kind review. We're delighted to hear that you enjoyed the comfort of your room, the quality of the bedding, the variety of our breakfast, and the calm atmosphere despite our central location. It's also wonderful to know that you found our team friendly and helpful. We appreciate your constructive feedback regarding the air conditioning and breakfast options. Your suggestions - especially the idea of adding sliced tomatoes and toast - are well noted and will be shared with our team for a potential future improvements. We hope to have the pleasure of welcoming you again on your next visit to Saint-Malo! Warm Regards Yannaëlle - Front desk
Dear Helen, Thank you very much for your detailed and kind review. We're delighted to hear that you enjoyed the comfort of your room, the quality of the bedding, the variety of our breakfast, and the calm atmosphere despite our central… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBeautifully clean, great location breakfast fantastic.
Nothing
Dear Louise, Thank you so much for your wonderful review! We’re thrilled to hear that you had a perfect stay with us and that you truly enjoyed the breakfast. It’s a real pleasure to know you appreciated the cleanliness of the hotel, our central location, and the quality of the breakfast. The entire team warmly thanks you for your kind words. We look forward to welcoming you again very soon! Best regards, Yannaëlle – Front Desk
Dear Louise, Thank you so much for your wonderful review! We’re thrilled to hear that you had a perfect stay with us and that you truly enjoyed the breakfast. It’s a real pleasure to know you appreciated the cleanliness of the hotel, our … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewInterior design, comfort, location, cleanliness and staff were great.
Nothing to criticise
Dear Douglass, Thank you for taking the time to share your recent experience in Saint Malo with us, and thank you for your positive review ! We are delighted that you enjoyed the hotel's location in the heart of the historic city, as well as the comfort of our rooms and their décor, which was completely redesigned just over two years ago by a local designer! We also thank you for your comment about the work of our teams, which we will be sure to share with them ! What else can we say except a big ‘Thank you!’ from the whole team, who will be delighted to welcome you back to the Corsair City and the Cartier Hotel ! In the meantime, we wish you an excellent day ! Kind regards, Adrian - Reception
Dear Douglass, Thank you for taking the time to share your recent experience in Saint Malo with us, and thank you for your positive review ! We are delighted that you enjoyed the hotel's location in the heart of the historic city, as … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewCentral
Dear Eileen, Thank you for your feedback. We're delighted to hear that you enjoyed our central location; it’s indeed a great advantage for easily exploring the city and its surroundings. We look forward to welcoming you again soon. Warm regards, Yannaëlle – Front Desk
Dear Eileen, Thank you for your feedback. We're delighted to hear that you enjoyed our central location; it’s indeed a great advantage for easily exploring the city and its surroundings. We look forward to welcoming you again soon. W… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGood service and good location
All good
Dear Theo, Thank you for taking the time to share your recent experience. We are delighted to hear that you enjoyed the hotel's location in the heart of Saint-Malo Intramuros and that you appreciated our welcome, our facilities, the cleanliness, the value for money, our bedding, the comfort and our breakfast made with fresh local produce. We look forward to welcoming you back to our establishment. Warm regards, Yannaëlle - reception
Dear Theo, Thank you for taking the time to share your recent experience. We are delighted to hear that you enjoyed the hotel's location in the heart of Saint-Malo Intramuros and that you appreciated our welcome, our facilities, the cl… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBed was nice on comfortable, bathroom was lovely and shower good. Staff were very nice and friendly, especially the young lady who was so helpful and cheerful.
Couldn’t control the air conditioner from bedroom. Air conditioner was a bit old fashioned, which wouldn’t be a problem but it’s made weird ringing noise every 3-4 minutes. Room it self was nice size but it bit dark. No fridge.
Dear Iveta, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you for your very encouraging review ! We are delighted that you enjoyed the comfort of our beds and the décor of our bathrooms. Thank you for your comment about the work of our teams, which we will be sure to share with them. We apologise for any issues you may have encountered with the air conditioning. Unfortunately, it is under heavy strain due to the recent heatwave, which can cause malfunctions, and we are working to resolve this as quickly as possible. We hope to have the pleasure of welcoming you back to Saint Malo and the Hôtel Cartier, and wish you a wonderful day ! Kind regards, Adrian - Reception
Dear Iveta, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you for your very encouraging review ! We are delighted that you enjoyed the comfort of our beds and the d… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewClean
Too late for room to be ready we had to wait till 4pm we were leaving the next day at 9 am
Dear Theo, Thank you for taking the time to share your recent experience in Saint Malo and at the Cartier Hotel with us, and thank you also for your glowing review ! We are delighted that you enjoyed all aspects of your stay with us, particularly the cleanliness of our establishment. What else can we say except a big “Thank you !” from the entire team, who will be delighted to welcome you back for your next stay in the Corsair City ! In the meantime, we wish you an excellent day ! Best regards, Adrian - reception
Dear Theo, Thank you for taking the time to share your recent experience in Saint Malo and at the Cartier Hotel with us, and thank you also for your glowing review ! We are delighted that you enjoyed all aspects of your stay with us, part… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery central and easy to come and go inside the walls of the town. Staff were helpful.
Rooms were dark - lighting poor even with all the lights on in the room it was hard to read anything. Carpet needed a deep clean. Needed a soap dish in the shower as there was no where to put things except on the floor.
Dear Madeline, Thank you for taking the time to share your recent experience in Saint Malo and at the Hotel Cartier with us, and thank you also for your review. We are delighted that you enjoyed the hotel's location and ease of access, both from the SNCF train station and the ferry terminal, as well as the numerous parking lots located at Porte Saint Vincent, less than a 5-minute walk away. We also thank you for your comment about the work of our teams, which we will be sure to share with them! We are sorry that you found our rooms too dark and we take note of your comments regarding the soap dish. We hope to have the pleasure of welcoming you back to the Cartier Hotel and the Corsair City, and wish you an excellent day! Best regards, Adrian - Reception
Dear Madeline, Thank you for taking the time to share your recent experience in Saint Malo and at the Hotel Cartier with us, and thank you also for your review. We are delighted that you enjoyed the hotel's location and ease of access… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe location is supreme. Inside the city walls and we were on the 1st floor overlooking the square where buskers perform most evenings. We loved it. Struck up a chat with one of them - David Kendal a refugee from the USA! Plays a mean octave mandolin. The vibe of the area was wonderful. Good dining in the immediate vicinity. Handy to the Ferry Terminal for our next stage to Guernsey. Just a short walk away at the bureau deTourisme and Bus pick up for the trip to Mont St Michel - shame about the weather but one can't beat bad luck! My wife was carrying an injury and the hotel reception manager was very helpful getting us a taxi to get us to the Ferry Terminal on time. Have waxed lyrical about the place to all of our friends.
There is very little not to like. The Manager was excellent and helpful at all stages of our stay.
Dear Stephen Francis, Thank you for taking the time to share your recent experience in Saint Malo and at the Hotel Cartier with us, and thank you also for your very positive review ! We are delighted that you enjoyed every aspect of your stay with us ! It is true that the hotel's location, close to all the attractions of this historic city, is exceptional if you like to be at the center of cultural life and the services offered by a tourist city like Saint Malo ! We also thank you for your comments on the work of our teams, which we will be sure to share with them : your satisfaction is indeed our greatest reward ! The entire team will be delighted to welcome you back to the Corsair City and the Cartier Hotel for your next stay ! In the meantime, we wish you an excellent day ! Best regards, Adrian - Reception
Dear Stephen Francis, Thank you for taking the time to share your recent experience in Saint Malo and at the Hotel Cartier with us, and thank you also for your very positive review ! We are delighted that you enjoyed every aspect of your … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewLocation, Staff and layout
No Fridge, rooms weren’t clean to standard I am used to, room and bathroom seemed tired needs refreshing.
Dear Jake, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you also for your very encouraging review ! We are delighted that you enjoyed the hotel's location in the heart of the historic city, the hotel's facilities, and the service provided by our teams ! We have taken note of your comments regarding the bathroom and the room, but would like to point out that these were completely renovated a little over two years ago, throughout the entire establishment. We hope to have the pleasure of welcoming you back to Saint Malo and the Cartier Hotel, and wish you a wonderful day ! Best regards, Adrian - Réception
Dear Jake, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you also for your very encouraging review ! We are delighted that you enjoyed the hotel's location in t… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect. Staff were excellent. Room was clean. Shower was great
Room was small. No milk in the room. Air conditioning unit pump was noisy keeping us awake. Spoke to receptionist who said they could turn off the air conditioner. We had already done that but the room was too hot without it.
Dear Andrew, Thank you for taking the time to share your recent experience in Saint Malo with us and for your feedback. We are delighted that you enjoyed the hotel's location, the comfort of our rooms, and the service provided by our staff ! We are sorry that you may have been disturbed by the noise from the air conditioning, which is in heavy use and can sometimes experience operational issues that we strive to resolve as quickly as possible. Regarding the size of the room, other categories besides “standard” are available (“superior,” “privilege,” etc.), so please feel free to request one of these during your next stay, as they will undoubtedly better meet your requirements in this area. We hope to have the pleasure of welcoming you back to the Cartier Hotel and wish you an excellent day ! Best regards, Adrian - Réception
Dear Andrew, Thank you for taking the time to share your recent experience in Saint Malo with us and for your feedback. We are delighted that you enjoyed the hotel's location, the comfort of our rooms, and the service provided by our… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewVery convenient situation. Reception very helpful
Nothing!
Dear guest, Thank you very much for your positive feedback. We are delighted that you enjoyed the central location and the comfort of your room. Thank you also for mentioning our reception team; they will be very pleased to hear this. We look forward to welcoming you back soon. Yannaëlle - Reception
Dear guest, Thank you very much for your positive feedback. We are delighted that you enjoyed the central location and the comfort of your room. Thank you also for mentioning our reception team; they will be very pleased to hear this. W… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewsuper nice host - got us a taxi during a very difficult time. Hotel was beautifully appointed and a fabulous breakfast was ready for us at 6:00 - what a beautiful spread. The only reason it got a 9 for facilities was that the room was very, very small but very nice. I also liked that there was someone there 24/7
Room slightly larger.
Dear Ruth Ann, Thank you so much for taking the time to share your experience. We are thrilled to hear that your stay was both elegant and seamless. It’s always our goal to provide thoughtful, attentive service; whether it’s arranging a taxi during a challenging time or preparing a beautifully presented early breakfast. We are delighted these touches helped make your visit memorable. We also appreciate your comment regarding the room size. As our hotel is located within the historic walls of Saint-Malo’s Intra-Muros, some rooms are indeed more compact due to the building’s original layout. For a future stay, feel free to contact us directly; we’ll gladly recommend a more spacious room depending on availability. Thank you again for your kind words, especially regarding our 24/7 reception service. It’s always a pleasure to be available for our guests at any time of day or night. We look forward to welcoming you again soon. Warm regards, Yannaëlle – Reception
Dear Ruth Ann, Thank you so much for taking the time to share your experience. We are thrilled to hear that your stay was both elegant and seamless. It’s always our goal to provide thoughtful, attentive service; whether it’s arranging a ta… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe location, the staff, the cleanliness, it is not noisy even though it is central, good sleep quality, good breakfast
Missing of wardrobe
Dear Ognean, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you also for your very positive review ! We are delighted that you enjoyed the hotel's location and its peaceful atmosphere, despite its proximity to tourist attractions and entertainment. We appreciate your feedback on the quality of sleep offered by our establishment, as well as your comment on the work of our teams, which we will be sure to share with them ! We take note of your comments regarding storage space. We hope to have the pleasure of welcoming you back to the Corsair City and the Cartier Hotel, and wish you an excellent day ! Best regards, Adrian - Reception
Dear Ognean, Thank you for taking the time to share your recent experience in Saint Malo and at the Hôtel Cartier with us, and thank you also for your very positive review ! We are delighted that you enjoyed the hotel's location and … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewBreakfast was delicious. The room itself was quite nice.
We were on the first floor and felt as though we could hear everything in our room. There was no white noise provided ( fans or A/C) to help combat the noise which was ongoing. Until after 12 pm and as early as 5 am. The room was warm and it made it difficult to sleep, fans or A/C would have helped.
Dear Storah, Thank you for your feedback. We are glad you enjoyed the room and appreciated our breakfast ; we aim to offer a great start to each day. We are sorry that noise and room temperature disrupted your rest. As the Hôtel Cartier is located in the heart of the historic and vibrant city center, some street noise can occasionally be heard, especially during busy hours. While this lively atmosphere is part of the charm of staying in the old town, we understand it may be inconvenient for light sleepers. Your comments regarding ventilation are noted and will help us improve guest comfort, particularly in warmer weather. Don’t hesitate to share your preferences before a future stay. We’ll do our best to accommodate you accordingly. We hope to welcome you again, Yannaëlle – Reception
Dear Storah, Thank you for your feedback. We are glad you enjoyed the room and appreciated our breakfast ; we aim to offer a great start to each day. We are sorry that noise and room temperature disrupted your rest. As the Hôtel Cartier i… Show more