Reviews of Best Western Plus Hotel Villa D'est 4 stars
12 Rue Jacques Kablé, 67000 Strasbourg, France
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBeds were good, the breakfast bar was pretty good with lots of choices and the staff were really friendly. There was a little elevator to bring us up to the second floor. The lady at the breakfast bar was fantastic and a great help for our tour.
No parking, they had a garage to park 400 meters from the motel @ Euro 20 per night. The shower was absolutely shock horror. The shower hose hing in the top left corner of the shower and sprayed everything but the body and the floor was soaking. This was not an accident but how it was. You had to take the hose of the hook to keep it close. Also no milk for coffee or tea and no fridge.
Good morning, Thank you for choosing our hotel and for appreciating the quality of our staff, the service, and our breakfast buffet, which we are proud to highlight. Regarding parking, we do have a secure garage located 150 meters from the hotel, available at a rate of 20€ per night. By compraison, street parking costs 35€ for only 4 hours, with a time limit that requires moving the car afterwards. Your room was equiped with a bathtub and shower sreen. If you preferred a room with a shower, we would have been happy to make the change, subject to availability. At breakfast, we offer cow's milk as well as plant-based alternatives, which can be requested at the reception or found in self-service during breakfast hours. It is correct that we do not provide minibars in the rooms. However, we are happy to store fresh products for you in our cold room upon request. We hope this answers your comments, and we would be delighted to welcome you back in the future. Kind regards, Clémence CUCHETET Gouvernante
Good morning, Thank you for choosing our hotel and for appreciating the quality of our staff, the service, and our breakfast buffet, which we are proud to highlight. Regarding parking, we do have a secure garage located 150 meters from t… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation is nice building is old rooms also old
The Aircondition in the room wasn’t working ! The room had a bad smell at the check in. Overpriced
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewStaff was friendly and the location was good for what I needed
The top of the shower head probably wasn’t cleaned since they opened the hotel. As the shower head was leaking and making noise dripping, they put a towel in the shower, which was very wet (not sure how long as it was there) and became quite disgusting
Dear Sir, We are very sorry for the inconvenience. We understand your surprise, we noticed on the morning of your departure the leak of the shower head. As a result of the leak, the bath mat became soggy. We apologise once again and hope to have the opportunity to welcome you back to the Villa d'Est Hotel. Regards DECKERT Denis Chef de réception
Dear Sir, We are very sorry for the inconvenience. We understand your surprise, we noticed on the morning of your departure the leak of the shower head. As a result of the leak, the bath mat became soggy. We apologise once again and hope t… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, perfect location (the centre of Strasbourg is 10 minutes away), clean rooms, modern bathrooms and a really good breakfast, with many options.
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Dear Madam, We thank you very much for rewarding us with your kind words, it was a great pleasure to welcome you at our hotel ! Wishing you all the best and a beautiful summer, we stay at your disposal, Kind regards, Valérie LAPP - Manager
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewVery nice breakfast! Hotel is quiet and comfortable.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified review- The staff was very friendly and helpful
- The AC was not working. We booked three rooms for two nights, and none of them had air conditioning, even though it was over 30 degrees outside - The rooms were small and had an unpleasant smell
Dear Madam, First of all, thank you for taking the time to review our hotel following your stay. While my team and I are disappointed to learn that you were not fully satisfied with our services, I am very surprised by your comment given that we offered you an upgrade to a superior room with working air conditioning. Regarding the air conditioning, please also note that during this heatwave in Alsace, it is difficult at certain times of the day to keep the rooms icy cold, but we are making every effort daily to ensure that the rooms are cool at night for the sleeping comfort of all our guests. We hope to have the pleasure of welcoming you again and, of course, remain at your entire disposal for any further information. Sincerely, V. LAPP - Manager
Dear Madam, First of all, thank you for taking the time to review our hotel following your stay. While my team and I are disappointed to learn that you were not fully satisfied with our services, I am very surprised by your comment given … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe rooms were clean and quiet. The staff were friendly and helpful. The food was fresh and delicious. I will definitely recommend this Hotel.
Dear Madam, I would like to thank you most sincerely for sharing your experience about your stay and for rewarding us with your compliments. It was a pleasure for us to welcome you to our hotel and we are happy to know that you appreciated our rooms, breakfast and staff. Hoping to have the pleasure of welcoming you again if you plan to come back to our beautiful city and staying at your disposal. Yours sincerely V. LAPP - Manager
Dear Madam, I would like to thank you most sincerely for sharing your experience about your stay and for rewarding us with your compliments. It was a pleasure for us to welcome you to our hotel and we are happy to know that you appreciated … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewgood location, price for money and very friendly, multilingual staff.
the room was relatively small and hot due to its eastern location
Dear Guests, It was a real pleasure to welcome you to our hotel and to know that you appreciated our services. We hope to have the opportunity to welcome you again and wish you continued success. Sincerely, V. LAPP - Manager
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe room interior is classis strasbourg beautiful and very clean!! I love every detail of it!! Very very my taste, very classic, i got upgraded it's a very perfect room anyone can dream of
Dear Madam, We sincerely thank you for taking the time to share your experience and reward us with your compliments. It was a pleasure to welcome you to our hotel, and we are happy to know that you enjoyed our services. We look forward to welcoming you again if you plan to return to our beautiful city. Best regards. V. LAPP - Manager
Dear Madam, We sincerely thank you for taking the time to share your experience and reward us with your compliments. It was a pleasure to welcome you to our hotel, and we are happy to know that you enjoyed our services. We look forward to w… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewGood sized room. Somewhere to sit as well as a comfy bed. Friendly staff. Breakfast available. Great italian restaurant nearby.
The shower! Badly positioned and had to hold with one hand so water didn't go all over the floor and out the door to the carpet. Be aware location is a disance from the main part of the old town. Suggest buying all day transport ticket to save energy for site seeing.
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewNice brekfast, friendly stuff, good location
Carpet and curtain smelled of dust, the toilet smelled of sewage. No sound insulation I heard the neighbours well. The gym is useless with its low ceiling.
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewPolite staff
Uncomfortable bed