Our room was located on the top floor, featuring a tall window that offered no view. For a 5-star hotel, this struck us as rather disappointing. The room’s space felt quite limited, with obtrusive pillars cutting through the seating area.

The hotel features a charming courtyard and an elegantly decorated reception area, setting a welcoming first impression. The reception staff and restaurant team were consistently kind and professional throughout our stay.

Stayed in July 2025

Room overlooked a busy street so could be noisy and mid week there was building work early in the morning. Staff at the bar could be very slow.

Great location - so easy to get to anywhere you wanted to go. Has a beautiful courtyard and entrance. The room was lovely and a really good size. Bed was very comfortable.

Stayed in June 2025

Property and room were full of character. The terrace could be made more attractive for guests to enjoy the open air

Location

Stayed in June 2025

The breakfast was rather limited for such hotel and price category.

It is very well located. The room was very comfortable and the personnel was outmost helpful.

Stayed in May 2025

Staff lovely but would have liked an on site lounge/bar that was available throughout the day.

Stayed in May 2025

We had the hardest time getting service requests honored. We asked for soft pillow and they never came. We asked for a blanket instead of the arctic weight comforter and they brought a blanket but no sheet. They never got this right. I asked the concierge to find us a good restaurant and 24 hours later had heard nothing. Turn down service was a joke. All they did was close the curtains and fold down the comforter. They left dirty towels tossed where we left them, dirty tea cups with used tea bags in place, etc. the small balcony was dirty with cobwebs and bird poop and they did not clean it after I requested that they do so.

Lovely properly. We had a very spacious two floor “junior suite” but it was up 43 steps with no elevator and was on two levels with 13 more steps.

Stayed in May 2025

We would have liked some added extras in the bathroom like facecloths/flannels, separate shampoo bottles (not the combined shower gel & shampoo). In the room, there were no bedside charging points.

Great central location with valet parking. Room was spacious and light, and the beds very comfortable. The staff were delightful and very attentive and helpful. The bar and restaurant did not disappoint and special shout-out for the amazing carpaccio of scallop and the monkfish dishes.

Stayed in April 2025

Friendly staff. Huge well appointed rooms.

Stayed in March 2025

Nothinv

Lovely staff, perfect location. Comfortable rooms.

Stayed in January 2025

No extraction vent in toilet in the bedroom (room 2)

Lovely building and great location. Stylish touches.

Stayed in January 2025

Nothing

Beautiful hotel in lovely location

Stayed in December 2024

Water pressure in shower

Location. Atmosphere. Style.

Stayed in November 2024

Felt like it needed some money spending on maintenance. There was a broken floorboard under the carpet in my bedroom. My WC was dirty.

Location was great, rooms were comfortable, most of the staff were friendly.

Stayed in September 2024

The staff was perfect! very friendly and helpfull!

Stayed in August 2024

The air conditioning was making all sorts terrible noises and leaking water all down the wall. Had to endure fairly hot evening ! Can see it has happened before - needs replacing

Everything was great - location and staff in particular very helpful.

Stayed in August 2024

Very steep narrow stairs to room

Location, parking, friendliness of staff

Stayed in June 2024

The quality of the tasting menu was not as we expected

Great location and style - room was excellent

Stayed in July 2024

Disappointing that both the restaurant and bar were closed. (We stayed on a Monday evening). The ensuite bathroom was within the bedroom and not a separate room.

Large bedroom. Excellent breakfast. Good location

Stayed in July 2024

Staff could have shown us more about the room when we checked in

Nothing to complain about

Stayed in July 2024

Service

Stayed in May 2024

Location Courtyard Restaurant Staff

Stayed in April 2024

Rooms overlooking the street in front can be noisy in weekend nights

Perfect location at walking distance of the centre. Traffic and parking can be very difficult in Lille so the option to park (and use elctric charging point) at the hotel is very convenient. Charming hotel and very friendly staff.

Stayed in April 2024

Breakfast was very good but at Euros 30 per head rather expensive

It is an old hotel (in a nice way), lots of character. The rooms are spacious and well appointed, but equally the old windows (which look beautiful) did not open. Years of paint I suspect.

Stayed in April 2024

Bar being closed on a Sunday which we had hoped to have pre dinner drinks in. However the staff very kindly accommodated us in the restaurant bar despite no official bar man.

Location and rooms were spacious and immaculate. Friendly and accommodating staff also.

Stayed in February 2024