Reviews of Clarance Hotel Lille 5 stars
32 rue de la Barre, Vieux Lille, 59000 Lille, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPretty much everything
Limited sitting space in the evening
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewIncredible stay and would absolutely come back! From the staff, to the room, to the decor - everything was incredible and highly recommend!
Nothing to add here
Hello, Thank you very much for your enthusiastic feedback! We are delighted that you enjoyed every aspect of your stay, from the staff to the rooms and the decoration. Your compliments are a true source of motivation for our entire team. We would be delighted to welcome you back again very soon! Best regards, Bastien Blanquart Director of Sales & Marketing
Hello, Thank you very much for your enthusiastic feedback! We are delighted that you enjoyed every aspect of your stay, from the staff to the rooms and the decoration. Your compliments are a true source of motivation for our entire team. W… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBeautiful courtyard and great location Good welcome on arrival
The restaurant was closed and this seemed to impact on all services for food and drink. Repeatedly had to ask for fresh tea and milk for the room and elsewhere in hotel it felt as if everything was too much trouble. Was also the first time we had ever been promoted for a gratuity on the total room bill.
Hello, Thank you for sharing your feedback regarding your stay at Clarance Hotel. We are delighted to hear that you appreciated our beautiful courtyard, excellent location, and warm welcome upon arrival. We sincerely apologize for the inconveniences you experienced with our restaurant and in-room service. Your comments have been shared with our team to ensure improvements are made and to simplify the service process for our guests. We hope to have the opportunity to welcome you back and provide a smoother and more seamless experience in the future. Warm regards, Bastien Blanquart Commercial & Marketing Director
Hello, Thank you for sharing your feedback regarding your stay at Clarance Hotel. We are delighted to hear that you appreciated our beautiful courtyard, excellent location, and warm welcome upon arrival. We sincerely apologize for the inc… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGood location
Poor service , poor breakfast, Not 5star more 4star or 3 +.
Hello, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our location. However, we are truly sorry that our service and breakfast did not meet your expectations. Your comments are valuable and will help us improve our guest experience. We hope to have the opportunity to welcome you again and provide you with a stay that fully reflects our standards. Best regards, Bastien Blanquart Director of Sales & Marketing
Hello, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our location. However, we are truly sorry that our service and breakfast did not meet your expectations. Your comments are valuable and will hel… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewDelightful room with a chateau ambience. Windows opened into the trees. A pleasant welcome from Clara , to park the car in the hotel yard, and assist with luggage. An elevator. The walk in shower. A divine breakfast, staff with beautiful manners, in the chateau dining room with windows to the garden.
We enjoyed everything here at Le Clarance.
Dear guest, Thank you ever so much for your lovely and thoughtful review! We’re delighted to know that your stay at Clarance was such a pleasure — from the château-like charm of your room and its view of the trees, to the divine breakfast and the refined service of our team. A special thank you for your kind mention of Clara — we will be sure to pass along your appreciation. We look forward to welcoming you again on your next visit to Lille. Warm regards, Bastien Blanquart Sales & Marketing Director
Dear guest, Thank you ever so much for your lovely and thoughtful review! We’re delighted to know that your stay at Clarance was such a pleasure — from the château-like charm of your room and its view of the trees, to the divine breakfast… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe hotel features a charming courtyard and an elegantly decorated reception area, setting a welcoming first impression. The reception staff and restaurant team were consistently kind and professional throughout our stay.
Our room was located on the top floor, featuring a tall window that offered no view. For a 5-star hotel, this struck us as rather disappointing. The room’s space felt quite limited, with obtrusive pillars cutting through the seating area.
Hello, Thank you for taking the time to share your experience at Clarance. We are pleased to hear that you appreciated the atmosphere of our property, as well as the warm welcome from our reception and restaurant teams. Your comments regarding the layout and the view from your top-floor room have been carefully noted. The historic character of the building can sometimes result in unique architectural features, and we sincerely regret if this affected your comfort. Please don’t hesitate to share your preferences with us ahead of a future stay so that we can offer you a room more suited to your expectations. We look forward to welcoming you again. Best regards, Bastien Blanquart Director of Sales & Marketing
Hello, Thank you for taking the time to share your experience at Clarance. We are pleased to hear that you appreciated the atmosphere of our property, as well as the warm welcome from our reception and restaurant teams. Your comments reg… Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewThis hotel is a real gem in the lively city of Lille. The staff is professional and helpful. The rooms are great, comfortable beds and pillows. We also enjoyed the breakfast and the delicious dinner in the hotel's restaurant.
Nothing
Hello, Thank you very much for this wonderful feedback! We are delighted to hear that your stay at Clarance met your expectations and that you fully enjoyed the comfort of our rooms, the quality of service, and your experience at the restaurant. Your kind words are a great reward for our entire team, who are always committed to offering our guests a unique and memorable stay in Lille. We look forward to welcoming you again very soon. Best regards, Bastien Blanquart Director of Sales & Marketing
Hello, Thank you very much for this wonderful feedback! We are delighted to hear that your stay at Clarance met your expectations and that you fully enjoyed the comfort of our rooms, the quality of service, and your experience at the resta… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewCool and cosy hotel, we enjoyed it a lot.
Dear Sir/Madam, Thank you for taking the time to share your feedback following your stay at Clarance Hôtel. We are delighted to read that you appreciated the cosy and welcoming atmosphere of our house. Your satisfaction is the greatest reward for our teams, who are committed every day to providing warm and attentive service. We look forward to welcoming you again on your next visit to Lille. Kind regards, Bastien Blanquart Sales & Marketing Director
Dear Sir/Madam, Thank you for taking the time to share your feedback following your stay at Clarance Hôtel. We are delighted to read that you appreciated the cosy and welcoming atmosphere of our house. Your satisfaction is the greates… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewGreat location - so easy to get to anywhere you wanted to go. Has a beautiful courtyard and entrance. The room was lovely and a really good size. Bed was very comfortable.
Room overlooked a busy street so could be noisy and mid week there was building work early in the morning. Staff at the bar could be very slow.
Dear Guest, Thank you very much for your detailed and thoughtful feedback following your stay at Clarance. We are delighted to hear that you enjoyed our ideal location, the charm of the room, and the comfort of the bed. We are, however, sorry to read that external noise and occasional delays at the bar impacted your experience. Please rest assured that your comments have been shared with the relevant teams to help us continuously improve. We truly hope to have the pleasure of welcoming you again in Lille. Warm regards, Bastien Blanquart Director of Sales & Marketing
Dear Guest, Thank you very much for your detailed and thoughtful feedback following your stay at Clarance. We are delighted to hear that you enjoyed our ideal location, the charm of the room, and the comfort of the bed. We are, however, s… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewLocation
Property and room were full of character. The terrace could be made more attractive for guests to enjoy the open air
Hello, Many thanks for your kind words following your stay at Clarance. We are delighted that you enjoyed the warm welcome from our team, the comfort of your room, and the charm of our property. Your feedback regarding the terrace has been well noted — we are indeed working on improving it to ensure it lives up to the rest of the experience. We look forward to welcoming you again in Lille. Warm regards, Bastien Blanquart Director of Sales & Marketing
Hello, Many thanks for your kind words following your stay at Clarance. We are delighted that you enjoyed the warm welcome from our team, the comfort of your room, and the charm of our property. Your feedback regarding the terrace has been… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewBeautiful property, lovely room and attractive walled garden. Excellent location with a good selection of restaurants close by.
Breakfast was expensive.
Dear Guest, Thank you for sharing your feedback following your stay with us. We’re delighted that you enjoyed the charm of the property, your room, and our private garden, as well as the hotel’s ideal location close to many great restaurants. We’ve taken note of your comment regarding the breakfast. Please know that we aim to offer high-quality, seasonal products and a combination of buffet and à la carte options to meet a variety of preferences. We hope to have the pleasure of welcoming you again soon. Warm regards, Bastien BLANQUART Director of Sales & Marketing
Dear Guest, Thank you for sharing your feedback following your stay with us. We’re delighted that you enjoyed the charm of the property, your room, and our private garden, as well as the hotel’s ideal location close to many great restaura… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewIt is very well located. The room was very comfortable and the personnel was outmost helpful.
The breakfast was rather limited for such hotel and price category.
Dear Guest, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of your room, our convenient location, and the attentiveness of our team. We’ve noted your comment regarding breakfast. Please allow us to clarify that we offer a buffet with a variety of options, and also provide additional à la carte items such as eggs, pancakes, and more, freshly prepared to order. We’re sorry if this was not sufficiently highlighted during your stay. We hope to have the pleasure of welcoming you back soon. Warm regards, Bastien BLANQUART Director of Sales & Marketing
Dear Guest, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of your room, our convenient location, and the attentiveness of our team. We’ve noted your comment regard… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewStaff lovely but would have liked an on site lounge/bar that was available throughout the day.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewLovely properly. We had a very spacious two floor “junior suite” but it was up 43 steps with no elevator and was on two levels with 13 more steps.
We had the hardest time getting service requests honored. We asked for soft pillow and they never came. We asked for a blanket instead of the arctic weight comforter and they brought a blanket but no sheet. They never got this right. I asked the concierge to find us a good restaurant and 24 hours later had heard nothing. Turn down service was a joke. All they did was close the curtains and fold down the comforter. They left dirty towels tossed where we left them, dirty tea cups with used tea bags in place, etc. the small balcony was dirty with cobwebs and bird poop and they did not clean it after I requested that they do so.
Dear Guest, Thank you for taking the time to share your experience. We are pleased that you enjoyed the charm and spaciousness of your suite. However, we regret that certain aspects of your stay did not meet your expectations, particularly regarding room service and the responsiveness of our concierge team. Your feedback has been shared with the relevant departments and will be carefully considered in our efforts to improve the quality of our services. We hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Best regards, Bastien BLANQUART Director of Sales & Marketing
Dear Guest, Thank you for taking the time to share your experience. We are pleased that you enjoyed the charm and spaciousness of your suite. However, we regret that certain aspects of your stay did not meet your expectations, particularly… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewGreat central location with valet parking. Room was spacious and light, and the beds very comfortable. The staff were delightful and very attentive and helpful. The bar and restaurant did not disappoint and special shout-out for the amazing carpaccio of scallop and the monkfish dishes.
We would have liked some added extras in the bathroom like facecloths/flannels, separate shampoo bottles (not the combined shower gel & shampoo). In the room, there were no bedside charging points.
Hello, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your stay, from the comfort of your room to the quality of our service and dining experience. Your comments are valuable and have been shared with our teams as part of our ongoing improvement efforts. We look forward to welcoming you again very soon. Best regards, Bastien BLANQUART – Director of Sales & Marketing
Hello, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your stay, from the comfort of your room to the quality of our service and dining experience. Your comments are valuable and have been shared with o… Show more