Commentaires sur l'établissement Coin Perdu Chambre d hôte

From the moment you arrived you were not happy with your reservation because you had not researched the location or local facilities, this should be done before making a booking! We are located in a small village which has no local services, next to a town 5km away which has all the facilities you may require. For your future reference a “Chamber d’hôte”, is a room in someone home, bed and breakfast not a room in a hotel with all the services that in tails. I think your preconceived expectations from us were unrealistic as we are not a hotel. As for parking we have had guest put large 4x4 and estate cars on the drive, it really depends on the drivers capability. You wanted to park a large car with a large bike rack on the back and as such found it difficult. We did everything we could to make you comfortable even after experiencing a flash flood. The violent storm caused significant damage to the premises, 36 hrs before your arrival. We could have chosen to cancelled your booking but decided honour your booking so close to your stay. You were unwilling to answer our messages or communicate with us an arrival time or a time for breakfast. This therefore made it difficult for us to provide you with a good customer service. I’m sorry you were dissatisfied but you failed to mention it during your stay with us, thus not giving us a chance to address your concerns.

From the moment you arrived you were not happy with your reservation because you had not researched the location or local facilities, this should be done before making a booking! We are located in a small village which has no local service… Voir plus

We sent many messages to the guest asking them how they would like the room to be set up (large bed for two people or two separate beds one per person) and requesting a check in time. After many unanswered messages it became apparent that communication was not the guest strong point, as they were slow and reluctant to answer any of our messages. With this in mind and how reserved they were, we gave them what we though was appropriate privacy, as that was the impression they gave, that they wanted to be private. Also, at times it is difficult to know how friendly to be with your guests as generally you do not know them, especially considering the ongoing Covid-19 malady. We are sorry that we miss judged your wishes to give you privacy. In the description of our Chambre d’hôte on booking.com it clearly states that the breakfast offered is a continental breakfast, please see continental breakfast definition below: Le petit déjeuner continental est une option lègére composée généralement de pâtisseries et products de boulangerie, de fruits, de pain grillés et de café. Il est généralement servi sous forme de buffet et s’inspire du petit déjeuner européen d’aide soi-même, similaire à ce que l’on apprécierait en France ou Mediterranean. We are disappointed that you were not able to respond to our messages as fast as you were able to leave this feedback or to communicate with us at the time of your stay, to give us the opportunity to improve your stay. It is apparent after your feedback that there has been a misunderstanding for which we sincerely apologise.

We sent many messages to the guest asking them how they would like the room to be set up (large bed for two people or two separate beds one per person) and requesting a check in time. After many unanswered messages it became apparent that … Voir plus