Reviews of Mercure Compiègne Sud 4 stars
Rue Robert Schumann, 60204 Compiègne, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewOne of the front door staff very unprofessional
Dear Sir, Thank you for taking the time to share your feedback. I would like to extend my sincerest apologies if one of our front entrance staff members did not meet the level of professionalism you rightly expect. Please know that we take this matter very seriously, as providing a warm and respectful welcome to each guest is one of our top priorities. To help us better understand what happened and take appropriate action, I would greatly appreciate it if you could provide more details about the situation (such as the date, time, and a brief description of the incident). I truly hope that this unfortunate experience did not overshadow your entire stay with us, and that you were still able to enjoy other aspects of our service. Please don’t hesitate to reach out to me directly. Kind regards, Charlotte FOSTER | General Manager Tél : +33 3 44 30 30 30
Dear Sir, Thank you for taking the time to share your feedback. I would like to extend my sincerest apologies if one of our front entrance staff members did not meet the level of professionalism you rightly expect. Please know that we take… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWe stayed here for an overnight stop on the way back to the Le Shuttle tunnel. Check-in was efficient and our room was excellent with secure parking. Room was clean, tidy and the bed was very comfortable. Breakfast was plentiful. Friendly staff so highly recommended when you are on the road.
Dear Cristina, Thank you for your wonderful feedback! We are thrilled that you enjoyed your stay with us and appreciated the comfort of the room, secure parking, and the breakfast. It’s also great to hear that our team was able to provide you with a warm and efficient welcome. We hope to welcome you again the next time you’re passing through the area. Best Regards, Charlotte FOSTER | Directrice
Dear Cristina, Thank you for your wonderful feedback! We are thrilled that you enjoyed your stay with us and appreciated the comfort of the room, secure parking, and the breakfast. It’s also great to hear that our team was able to provide y… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewExcellent, welcoming place, comfortable room with few small gifts. We really enjoyed it. We stayed there with our dogs and were very kindly received.
Dear Aneta, Thank you very much for your wonderful review. We are delighted to hear that you and your dogs felt warmly welcomed and enjoyed your comfortable stay with us. It was a pleasure to have you as our guests, and we look forward to welcoming you back soon at Mercure Compiègne Sud. Sincerely, Charlotte FOSTER | Directrice
Dear Aneta, Thank you very much for your wonderful review. We are delighted to hear that you and your dogs felt warmly welcomed and enjoyed your comfortable stay with us. It was a pleasure to have you as our guests, and we look forward to … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewVery nice hotel and comfortable room+bed
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the hotel very nice and your room and bed comfortable. We look forward to welcoming you back soon for another pleasant stay. Best Regards, Charlotte Foster | Directrice
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the hotel very nice and your room and bed comfortable. We look forward to welcoming you back so… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewNice clean property. The receptionist was Marivic was wonderful. She helped us with all the things we asked for. We are on bicycles and had some outside challenges. She made everything easy for us
Dear Nancy, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay and that Marivic was able to assist you so well, especially with the challenges you faced with your bicycles. We hope to welcome you back soon for another exceptional stay! Best Regards, Charlotte Foster | General Manager
Dear Nancy, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay and that Marivic was able to assist you so well, especially with the challenges you faced with your bicycles. We hope to welco… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewNothing was working in my room
I paid for a room with air-conditioning, but it never worked . I informed reception, and nothing was done about it. I was sweating for 2 nights in the room . Also, the room was not cleaned very well. Not enough towels and no milk to make just tea. It wasn't value for money at all.
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort caused by the air-conditioning not functioning properly during your stay. As it was the first heatwave of the season, our system unfortunately did not perform as expected, and we regret the inconvenience this caused you. Regarding the towels, please note that each bathroom is equipped with one large and one small towel, and an additional set of one large and one small towel is provided in the wardrobe for your convenience. Concerning the milk capsules, in line with our environmental commitment, we have removed the plastic dosettes. However, we would have gladly provided fresh milk in a small jug upon request. We also regret that housekeeping and towel availability did not meet your expectations. Please be assured that we are addressing these points with our teams to improve our service. Your comments are very important to us, and we hope to welcome you again to offer you a stay that truly reflects our standards. Kind Regards, Charlotte FOSTER | Directrice
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort caused by the air-conditioning not functioning properly during your stay. As it was the first heatwave of the season, our system unfortunately did … Show more
Reviewed: 18 March 2025 · Stayed in February 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewThis hotel is a good stop for one night traveling further, North or South. It has had an upgrade inside which makes it a good place to stay a night. It is simple but not overly simple. French modern, no nonsense. What needs to be OK, is OK: room size, bed quality, cleanliness and bathroom. Friendly and helpful staff. Superior breakfast. And, ... dogs allowed! The hotel is easy to reach from the highway and the outside car park is gated and has CCTV.
The hotel is in an industrial zone which is in development. The facade of the hotel looks terrible and makes you wonder why you picked this hotel.
Dear Sir, Thank you for your detailed feedback. We are pleased to hear that our hotel served as a convenient stop during your travels, and that you appreciated the recent upgrades, the room quality, and our friendly team. We're also happy to know that you enjoyed the breakfast and that our pet-friendly policy met your needs. We appreciate your comments and hope to welcome you again on your next journey! Best Regards, Charlotte FOSTER | Directrice
Dear Sir, Thank you for your detailed feedback. We are pleased to hear that our hotel served as a convenient stop during your travels, and that you appreciated the recent upgrades, the room quality, and our friendly team. We're also happy … Show more
Reviewed: 18 January 2025 · Stayed in November 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewCommunal areas lovely, although the lights in lobby and restaurant kept flickering every few seconds. Really frustrating!
Our sofa bed was completely broken so we couldn’t use it, all four of us had to sleep in one bed! We didn’t notice bed broke until we were going to bed late at night and too late to inform reception about moving rooms.
Dear Emily, Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the condition of the room and the broken bed, as well as the inconvenience caused by the flickering lights in the public areas. Please rest assured that this is not the standard of service we aim to provide. We truly regret that you were not able to inform us about the broken bed earlier, as we would have been more than happy to assist you with a room change or provide a solution to ensure your comfort. We will investigate the issue with the sofa bed and take the necessary steps to ensure this does not happen again in the future. Regarding the flickering lights, we will immediately check and address this technical issue to prevent any further disturbances. Your comments are important to us, and we will certainly use them to improve the quality of our services. We hope you will consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable experience. Kind regards, Charlotte FOSTER | Directrice
Dear Emily, Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the condition of the room and the broken bed, as well… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in October 2024
Verified revieweasy access, great breakfast
nothing
Reviewed: 3 November 2024 · Stayed in November 2024
Verified reviewFriendly staff.
The breakfast is quite basic. For electric cars there is a simple wall plug that takes for-ever to charge - for a this size of hotel I would expect to have a charging point available.
Dear Guest, Thank you for sharing your feedback! We're glad to hear that you found our staff friendly. Regarding the electric car charging, we understand your concern. We are continuously working to enhance our facilities, and we take your feedback seriously. We consider adding a more efficient charging station in the future to better meet the needs of our guests. We hope to welcome you back soon and provide an even better experience! Best Regards, Charlotte FOSTER | General Manager
Dear Guest, Thank you for sharing your feedback! We're glad to hear that you found our staff friendly. Regarding the electric car charging, we understand your concern. We are continuously working to enhance our facilities, and we take your… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewGood value, convenient, modern hotel with good parking.
Out of town
Reviewed: 4 October 2024 · Stayed in August 2024
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewNice rooms, helpful staff. Clean. Comfortable. Good parking
Not in town
Reviewed: 28 August 2024 · Stayed in June 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewModern and clean
Stayed for one evening on way to Disneyland Paris and the hotel place us (party of 4 with two young children) in a room above a ridiculously loud wedding party which was blaring out passed 2am. Management refused to end party or move us room. Appalling service. Avoid if you wish a restful nights stay.
Dear Sir, Thank you for taking the time to share your experience. We are very sorry that your stay was disrupted by the noise of a private event taking place in our hotel. We understand how frustrating this can be, especially with young children. Unfortunately, at the time of your stay, the hotel was fully booked, which made it impossible to change rooms despite our desire to offer you a more comfortable solution. Stéphanie, our Front Office Manager, contacted you and made a commercial gesture to compensate you for this inconvenience. We hope that despite this incident, you will give us the opportunity to welcome you again in better conditions and to offer you the peaceful experience you deserve. Yours sincerely, Charlotte FOSTER | General Manager
Dear Sir, Thank you for taking the time to share your experience. We are very sorry that your stay was disrupted by the noise of a private event taking place in our hotel. We understand how frustrating this can be, especially with young ch… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewVery clean and comfortable bedding. Excellent breakfast with wide variety of fresh items! hotel is located outside the city in a quiet suburb.
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewNear the motorway and clean
There was no easy chair to sit in