Reviews of Courtyard by Marriott Lyon Eurexpo Stadium
350 Rue Antoine Pinay, 69740 Genas, France
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewthe car parking
Check in reception, the receptionist had a slovenly demeanour and forced us to wait > 10 minutes whilst she chatted socially to a colleague on the phone before we could check in. At check in, we were charged a 100 euro deposit for 2 rooms which was in addition to the room rate already pre paid on booking.com This amount was taking off the card within minutes, only to be returned at some future date. The showers in both rooms sprayed all over the bathroom floors- poor design and layout. 3 tissues in a box and a roll and a half of toilet paper in each room. Dinner was overpriced, the macaroni cheese at 18 euros, rubbish , the table service was virtually nonexistent. At breakfast, no bananas, no weetabix, no brown bread worth eating.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEfficient and clean. Room size was very good.
Restaurant timings were very short and strict
Dear Mr Saleem, Thank you for your feedback! We're glad you appreciated the efficiency of our service, the cleanliness, and the spaciousness of your room. We understand that the restaurant hours may have felt a bit limited — that's why we offer a market on-site with a selection of sandwiches, salads, and other items to provide more flexibility during your stay. Thanks again for your comment, and we hope to welcome you back soon! Ludivine
Dear Mr Saleem, Thank you for your feedback! We're glad you appreciated the efficiency of our service, the cleanliness, and the spaciousness of your room. We understand that the restaurant hours may have felt a bit limited — that's… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery clean and comfortable beds 🛌
Nothing it was perfect for our needs
Dear Ian, Thank you so much for your kind feedback! We're delighted to hear that the beds were very clean and comfortable and that everything was perfect for your needs. We hope to welcome you back soon! Ludivine
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBrand new property. All new and stylish. Little pool outside big bonus
Restaurant menu looks fancy and prices are like in fine dining but actually street food is better
Dear Madame Evelin, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the style and freshness of our brand new property and that you appreciated the outdoor pool, a feature many of our guests love, especially in the warmer months. We’re sorry to learn that our restaurant did not fully meet your expectations. We always aim to provide a menu that combines quality and creativity, but we understand that tastes and preferences can vary greatly. Please know that your feedback is very important to us and will be shared with our culinary team to help us improve. We hope to have the pleasure of welcoming you back again soon. Warm regards, Patricia Réception
Dear Madame Evelin, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the style and freshness of our brand new property and that you appreciated the outdoor pool, a feature many of our guests love, espe… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewPatricia at the front desk was profeesional and very helpful during check in and during the stay
Hello, Thank you so much for your kind feedback! We're delighted to hear that your check-in and overall stay went smoothly. Patricia is truly a valuable member of our team, and we're so pleased that her professionalism and helpfulness made a positive impact on your experience. We're looking forward to welcome you back again soon! Julie, Front Desk
Hello, Thank you so much for your kind feedback! We're delighted to hear that your check-in and overall stay went smoothly. Patricia is truly a valuable member of our team, and we're so pleased that her professionalism and helpfuln… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNew, clean, good value for money, friendly staff, good breakfast, enough parking space and plenty of charging stations
Nothing to complain
Dear Mr. Timo, Thank you so much for your perfect score and kind words ! We're really happy to hear that you enjoyed the cleanliness, value for money, friendly staff, and our breakfast. We're also glad you appreciated the ample parking and EV charging stations. It means a lot to us that everything met your expectations. We look forward to welcoming you back soon ! Best regards Trang
Dear Mr. Timo, Thank you so much for your perfect score and kind words ! We're really happy to hear that you enjoyed the cleanliness, value for money, friendly staff, and our breakfast. We're also glad you appreciated the ample… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewFriendly personnel.
Dear Monsieur Julio, Thank you for your kind comment. We are glad to know you appreciated the friendliness of our team. It truly means a lot to us. We hope to have the pleasure of welcoming you again soon. Best regards, Patricia Reception
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewFriendly personnel, rich breakfast, comfortable bed.
Dear Monsieur Julio, Thank you very much for your kind words. We’re delighted to hear that you enjoyed the friendliness of our team, the rich breakfast, and the comfort of the bed. We truly appreciate your feedback and hope to welcome you back again soon. Best regards, Patricia Reception
Dear Monsieur Julio, Thank you very much for your kind words. We’re delighted to hear that you enjoyed the friendliness of our team, the rich breakfast, and the comfort of the bed. We truly appreciate your feedback and hope to welcome you b… Show more
Reviewed: 18 June 2025 · Stayed in March 2025
Verified reviewI booked 7 rooms for 4 nights. Frankly a great hotel with a big room and comfortable bed, iron and ironing board in the room. The restaurant was quite correct and the staff all over was great too. A fine, closed parking too. Will absolutely come back if the prices do not qo crazy for next time!
Can't remember anything negative, maybe just that the bar closed a little early, but a self-service facility was open 24/7 in the hotel
Dear Monsieur Dan, Thank you so much for your kind and detailed feedback following your recent group stay. We’re delighted to hear that you enjoyed the spacious rooms, the comfort of the beds, and the convenience of having an iron and ironing board in the room. It’s also wonderful to know that you appreciated the restaurant, our dedicated team, and the secure parking. We’ve taken note of your comment about the bar closing a bit early. For your information, the bar closes at 11 PM, but our Market remains open 24/7 in case you feel like a snack or a refreshment, as you kindly mentioned. We hope to welcome you back soon. Best regards, Patricia Reception
Dear Monsieur Dan, Thank you so much for your kind and detailed feedback following your recent group stay. We’re delighted to hear that you enjoyed the spacious rooms, the comfort of the beds, and the convenience of having an iron and ironi… Show more
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewBeautiful hotel with modern comfortable rooms
One of the rooms faced the road and resulted in a lot of noise when trying to sleep
Dear Ms Lydia, Thank you for sharing your review and for your kind words about our hotel and the comfort of our rooms. We truly appreciate your feedback! We’re sorry to hear that the noise from the road impacted your sleep. We understand how important a peaceful environment is, and we will look into ways to minimize noise for future stays, particularly for rooms facing the road. We hope to have the opportunity to welcome you back soon and provide you with an even better experience. Best regards, Trang Le - Accomodation Manager Trainee
Dear Ms Lydia, Thank you for sharing your review and for your kind words about our hotel and the comfort of our rooms. We truly appreciate your feedback! We’re sorry to hear that the noise from the road impacted your sleep. We understand ho… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewModern, clean, great well lit parking, exceptionally helpful and friendly staff, lovely cooked to order dinner after a day on the road. Nothing was too much trouble. Excellent.
Nothing
Dear Judith, Thank you for your positive feedback. We are delighted to hear that you appreciated your last trip with us. We are looking forward to welcoming you in the future. Kind regards.
Reviewed: 9 February 2025 · Stayed in January 2025
Verified reviewThe hotel was recently opened and was clean and comfortable. The room had everything I needed
There was a huge confusion with my trip payment, where I at some point had 4 held transactions, 1 payment, and my other credit card blocked because they'd tried to change me a random amount in the middle of my first night and then continued trying to charge me on the second card. The girl at checkout was kind and apologetic but the manager who communicated with me via email had a huge lack of professionalism and customer service skills. Very disappointing for a Marriott branded hotel.
Dear atinyraccoon, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the cleanliness, comfort, and amenities in your room. However, we sincerely apologize for the issues you experienced regarding the payment confusion. This is not the level of service we strive to provide, and we understand your frustration. We also appreciate your comments about the communication with our management team, and we will be addressing this internally to ensure that such issues do not happen again in the future. We hope you will give us another opportunity to provide you with a seamless experience on your next visit. Please let us know if anything is still pending to clarify and we will have an answer shortly. You can contact us to the hotel phone directly. Best regards, The reception Courtyard Genas
Dear atinyraccoon, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the cleanliness, comfort, and amenities in your room. However, we sincerely apologize for the issues you experienced regarding… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewLovely new hotel, v close to the airport
Dear Marcus, Thank you for your positive feedback. We are delighted to hear that you found our hotel to your liking and appreciated its proximity to the airport. We look forward to welcoming you again in the future. Best regards, Iman Akhdim Assistant Front Office Manager
Dear Marcus, Thank you for your positive feedback. We are delighted to hear that you found our hotel to your liking and appreciated its proximity to the airport. We look forward to welcoming you again in the future. Best regards, Iman Akh… Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewNearly everything was brilliant.
The fire door rattled all night loudly in the wind!
Dear Katy, Thank you for your amazing feedback! We're glad you had a great experience overall. We apologize for the disturbance caused by the fire door. We'll definitely look into it to ensure a more peaceful stay next time. Thanks for bringing it to our attention! Best regards, Iman
Dear Katy, Thank you for your amazing feedback! We're glad you had a great experience overall. We apologize for the disturbance caused by the fire door. We'll definitely look into it to ensure a more peaceful stay next time. Thank… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewEverything:)
The deposit on my debit card taking a long time to be returned to my account (I paid with a debit card) in fact £224 is still pending return to my account :(
Dear Vanessa, Thank you for your amazing 10/10 feedback! We truly appreciate your comments. Regarding the pre-authorization, we have already released the funds, and now it depends on your bank. We recommend reaching out to your bank directly. We apologize for any inconvenience this may have caused and appreciate your patience. Best regards, Iman Assistant Front Office Manager
Dear Vanessa, Thank you for your amazing 10/10 feedback! We truly appreciate your comments. Regarding the pre-authorization, we have already released the funds, and now it depends on your bank. We recommend reaching out to your bank di… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewClean
The key reducting from my credit card from yesterday till today for no reason the payment is done city tax is done. Also the guarantee fees is done, but they keep reducing this is not good. This is lose.
Dear Aysha, Thank you for bringing this to our attention. Please rest assured that we did not attempt any additional payments, as your payment was already processed at check-in. Regarding the charges you mentioned, the city tax and guarantee fees have been completed during check-out, and there should not be any further reductions. We understand your frustration, and we recommend contacting your bank directly to clarify any unexpected charges. I remain at your disposal for any others concerns or questions, Best regards, Iman Assistant Front Office Manager
Dear Aysha, Thank you for bringing this to our attention. Please rest assured that we did not attempt any additional payments, as your payment was already processed at check-in. Regarding the charges you mentioned, the city tax and guarant… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified review