Hodnocení – Hôtel Coypel by Magna Arbor 3 hvězdiček

Dear Sir, Thank you for taking the time to share your feedback. On Thursday evening around 10:30 PM (the day before your departure), you came to the reception to let us know that you had requested a wake-up call, but it appeared that your request had not been processed. I immediately checked our system and confirmed that a wake-up call had indeed been scheduled at the requested time. Suspecting a technical issue, I suggested that we test the phone together. You confirmed that the call did go through, but the ringtone volume seemed low. I then increased the volume from level 4 to 5 (maximum), and we ran another test. Once again, the phone rang, and you acknowledged that everything was working properly, although you pointed out that the ringtone volume remained quite low and that this could have been the reason why you didn’t hear the initial wake-up call. You then requested another wake-up call for Friday morning at 6:00 AM. I scheduled the automatic wake-up call, and I also called you on your mobile phone at 6:10 AM to make sure everything had worked properly and that you were indeed awake, which you confirmed. We are sorry that this situation caused you stress and left you with a negative impression of your stay. Your comfort is important to us, and we regret not meeting your expectations. Do not hesitate to reach out if you require any further clarification Best Regards, Ezéquiel - Hotel Manager

Dear Sir, Thank you for taking the time to share your feedback. On Thursday evening around 10:30 PM (the day before your departure), you came to the reception to let us know that you had requested a wake-up call, but it appeared that your … Zobrazit více