Reviews of Hôtel Le Cristal Lodge - TERRESENS 3 stars
Allée des Petits Plans, 05330 Saint-Chaffrey, France
#8 of 70 hotels in Saint-Chaffrey
Guests' ChoiceReview score
Based on 49 hotel reviews
8.7Score breakdown
-
Cleanliness
9.3
-
Comfort
9.3
-
Location
9.0
-
Facilities
8.8
-
Staff
9.3
-
Value for money
8.9
-
Free WiFi
9.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 20 August 2025
Jacob
United Kingdom1 review10“Great hotel and friendly staff”- • Leisure trip
- • Solo traveller
- • Family Room
- • Stayed 1 night
Staff went above and beyond to help when dealing with some travel issues.
Stayed in August 2025
-
Reviewed: 24 July 2025
Tommie
Netherlands14 reviews9.0“Wonderful hotel at a great location with friendly staff!”- • Leisure trip
- • Solo traveller
- • Standard Triple Room
- • Stayed 4 nights
- • Submitted via mobile
Very friendly staff, great location and nice clean rooms & wellness!
Stayed in July 2025
-
Reviewed: 25 June 2025
Warren
United States16 reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Triple Room
- • Stayed 1 night
- • Submitted via mobile
I loved having an elevator. On motorcycle journeys through the Alps, a lot of the hotels require walking up two or three flights of stairs and it gets old. This hotel was great.
Stayed in June 2025
-
Reviewed: 25 June 2025
Kim
United Kingdom9 reviews10Exceptional- • Leisure trip
- • People with friends
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Fantastic stay, great staff and facilities
Stayed in June 2025
-
Reviewed: 14 April 2025
Cheryl
France17 reviews1 helpful vote9.0“Nicely designed hotel with comfortable beds and a nice spa area. Great location”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 6 nights
The rooms were so dark, which was frustrating as I was planning to do some work there, but in the evenings it's impossible to see. There needs to be a vending machine in the lobby, as it's not possible to get any drinks between 10am and 6pm.
The beds were comfortable, we loved the spa area and sauna especially after a day on the slopes. The location is very convenient a 5 minute walk from the main ski lifts. The decoration is lovely.
Stayed in February 2025
-
Reviewed: 2 March 2025
David
Sweden17 reviews8.0“Everything satisfying, very affordable without the grand luxury”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 7 nights
- • Submitted via mobile
The restaurant was good but the menu wasn't breathtaking... Lots of restaurants in walking distance from the hotel so no big issue.
Good location with a small walk to the nearest ski lift. Plenty of room to keep skies and boots on the groundfloor with separat lockers. Stayed in the hotel building with breakfast. Calm in the mornings, not feeling crowded and a good breakfast. Daily cleaning of the rooms. Nice staff.
Stayed in March 2025
-
Reviewed: 15 February 2025
Cheryl
France17 reviews1 helpful vote8.0“Great stay, close to ski slopes, with a nice spa for the end of the day.”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 1 night
- • Submitted via mobile
Services such as drinks are only available in the morning and evening, there should be at minimum some water available in the reception area for during the day, or a drinks vending machine.
Super location, very clean and modern inside, comfortable beds, and a lovely spa area. Reception staff and room service staff were lovely and helpful.
Stayed in February 2025
-
Reviewed: 23 September 2024
Auke
Netherlands13 reviews9.0“a pleasant surprise”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
early closure of bar
no
Stayed in July 2024
-
Reviewed: 8 September 2024
Lindsay
United Kingdom25 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Triple Room
- • Stayed 1 night
- • Submitted via mobile
Not really a dislike...but in the evening don't go out without the entry code! Several of us did. Much amusement attracting the attention of people in the rooms to let us in.
Very clean establishment. Comfortable and located near to the town so you could walk in for drinks or dinner. The spa area was nice. Staff were friendly and helpful. Breakfast was great.
Stayed in September 2024
-
Reviewed: 1 September 2024
Florin-gabriel
United Kingdom9 reviews1 helpful vote8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The lighting in the room is terrible, I understand the "mood" lights, but they are useless and I had to use my phone torch to look through my luggage, the walls being painted black doesn't help either. The Good light is by the door, would be helpful to have one closer to the bed 🙂
Very nice and clean.
Stayed in September 2024
-
Reviewed: 22 August 2024
Pascal
France44 reviews6 helpful votes9.0“Good”- • Leisure trip
- • Family with young children
- • Apartment
- • Stayed 1 night
Good quality of the rooms
Stayed in August 2024
-
Reviewed: 7 August 2024
Xinchi
Switzerland70 reviews10 helpful votes9.0“Great small chalet resort in”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Maybe the lights… really quite dark
A super cute small chalet, separate bathrooms is definitely a plus! I wish we could have stayed longer.
Stayed in August 2024
-
Reviewed: 11 July 2024
Robert
Hungary19 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 1 night
- • Submitted via mobile
The staff was very gentle, the clear is more Than good. Trust me it is the best in the region!
Stayed in July 2024
-
Reviewed: 15 March 2024
Emily
United Kingdom1 review9.0“Brilliant hotel with friendly staff close to ski lifts”- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 5 nights
- • Submitted via mobile
Hot tub was luke-warm, and quite small- and there was often lots of children in it using it more like a pool… which was a little disappointing.
Very modern, clean, warm and comfortable. Good quality breakfast, lovely steam room and sauna. Staff were very friendly. Great location
Stayed in February 2024
-
Reviewed: 7 February 2024
Burak
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 5 nights
- • Submitted via mobile
We have had our rental van scratched whilst parked in the hotels parking lot. When we kindly asked any cctv footage , they said they dont have any cameras around the hotel. Thankfully we had full insurance so it won’t affect our trip but i would suggest that it would be helpful for the customers if there were cameras for carpark.
Location was amazing. Only 0.2miles to the gondola.
Stayed in February 2024
-
Reviewed: 27 January 2024
Guy
United Kingdom19 reviews1 helpful vote9.0“Smart, clean, comfortable and convenient”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted via mobile
The bedrooms were pretty dark.. would have been good to have a brighter main light
Stayed in December 2023
-
Reviewed: 21 January 2024
Christopher
United Kingdom11 reviews10“Fully recommend”- • Leisure trip
- • Solo traveller
- • Apartment
- • Stayed 7 nights
- • Submitted via mobile
Brand new, very clean, 5 minutes walk from the ski lifts.
Stayed in January 2024
-
Reviewed: 18 January 2024
Paula
United Kingdom16 reviews8.0“Generally very good, excellent value for money and good location.”- • Leisure trip
- • Couple
- • Apartment
- • Stayed 7 nights
- • Submitted via mobile
Late check in time (4pm) as we arrived in resort at 1pm carrying skis, boots and luggage and were told that reception would not open til 4 pm. There was no one to greet us or advise us where we could leave our luggage. We had been up since 3am as we had an early flight from the UK so we were really tired and keen to get checked in. Didn’t like the outlook from our apartment as there was a high wall and a bank directly in front of our balcony so couldn’t even see the sky from the windows.
Well appointed, comfortable and warm. Good location but a walk to the lift of about 5 minutes.
Stayed in January 2024
-
Reviewed: 24 December 2023
--dan--
United Kingdom18 reviews4 helpful votes9.0“Stylish, friendly and well located lodge”- • Leisure trip
- • Couple
- • Apartment
- • Stayed 7 nights
- • Submitted via mobile
Modern, stylish, clean, great location. Friendly and welcoming staff. Super heated boot room.
Stayed in December 2023
-
Reviewed: 21 December 2023
Sebastian
United Kingdom16 reviews1 helpful vote10“Round 2 next year”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
The bed was hard
The staff was the nicest people and so attentive
Stayed in December 2023
-
Reviewed: 18 September 2023
Antje
Germany21 reviews5 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Amazing breakfast, super cool interior design. Happy place. Will be back for sure.
Stayed in September 2023
-
Reviewed: 23 August 2024
Evgeniia
Belgium11 reviews1 helpful vote6.0“Beautiful view”- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 1 night
- • Submitted via mobile
Not cleaned properly, I saw hairs on the floor.. you can hear the street and there is no airco
Beautiful view! Comfortable bed
Stayed in August 2024
-
Reviewed: 21 August 2024
Caitlin
United Kingdom13 reviews1 helpful vote7.0“Good stay”- • Leisure trip
- • Couple
- • Studio
- • Stayed 2 nights
- • Submitted via mobile
Walls are thin and we had a child in the next room that was very loud.
Room was clean and well equipped. Parking was convenient. Spa was nice.
Stayed in August 2024
-
Reviewed: 3 August 2025
Philippe
Belgium77 reviews8 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 1 night
There are no comments available for this review
Stayed in July 2025
Showing 1 – 25
