Reviews of Hôtel Le Cristal Lodge - TERRESENS 3 stars
Allée des Petits Plans, 05330 Saint-Chaffrey, France
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewStaff went above and beyond to help when dealing with some travel issues.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff, great location and nice clean rooms & wellness!
Dear Tommie, Thank you for your kind words! We are delighted to hear that you enjoyed the location, the cleanliness of the rooms and the friendliness of our staff. We hope to welcome you again soon in one of our establishments. L’équipe Terrésens
Dear Tommie, Thank you for your kind words! We are delighted to hear that you enjoyed the location, the cleanliness of the rooms and the friendliness of our staff. We hope to welcome you again soon in one of our establishments. L’équipe Ter… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewI loved having an elevator. On motorcycle journeys through the Alps, a lot of the hotels require walking up two or three flights of stairs and it gets old. This hotel was great.
Dear Warren, Thank you for your kind feedback. We’re delighted to hear that you appreciated the convenience of the elevator, especially after long days on the road. We’re glad your stay with us met your expectations. We look forward to welcoming you again on your next journey through the Alps. The Terrésens Team.
Dear Warren, Thank you for your kind feedback. We’re delighted to hear that you appreciated the convenience of the elevator, especially after long days on the road. We’re glad your stay with us met your expectations. We look forward to welc… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewFantastic stay, great staff and facilities
Nothing
Dear Kim, Thank you very much for your enthusiastic feedback! We’re delighted to hear that you had a fantastic stay and that both our team and facilities met your expectations. We look forward to welcoming you back soon. The Terrésens Team
Dear Kim, Thank you very much for your enthusiastic feedback! We’re delighted to hear that you had a fantastic stay and that both our team and facilities met your expectations. We look forward to welcoming you back soon. The Terrésens Tea… Show more
Reviewed: 14 April 2025 · Stayed in February 2025
Verified reviewThe beds were comfortable, we loved the spa area and sauna especially after a day on the slopes. The location is very convenient a 5 minute walk from the main ski lifts. The decoration is lovely.
The rooms were so dark, which was frustrating as I was planning to do some work there, but in the evenings it's impossible to see. There needs to be a vending machine in the lobby, as it's not possible to get any drinks between 10am and 6pm.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewGood location with a small walk to the nearest ski lift. Plenty of room to keep skies and boots on the groundfloor with separat lockers. Stayed in the hotel building with breakfast. Calm in the mornings, not feeling crowded and a good breakfast. Daily cleaning of the rooms. Nice staff.
The restaurant was good but the menu wasn't breathtaking... Lots of restaurants in walking distance from the hotel so no big issue.
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewSuper location, very clean and modern inside, comfortable beds, and a lovely spa area. Reception staff and room service staff were lovely and helpful.
Services such as drinks are only available in the morning and evening, there should be at minimum some water available in the reception area for during the day, or a drinks vending machine.
Dear Cheryl, A big thank you for your positive feedback! We are delighted that you had an excellent stay and that you enjoyed our location, the comfort of our rooms, and our spa area. Your satisfaction is our greatest reward, and we will be sure to pass on your compliments to our team. We also take note of your comment regarding the availability of drinks during the day. We will look into the possibility of adding a vending machine to enhance this service. It would be a pleasure to welcome you again for another mountain getaway! See you soon, The Terrésens Team
Dear Cheryl, A big thank you for your positive feedback! We are delighted that you had an excellent stay and that you enjoyed our location, the comfort of our rooms, and our spa area. Your satisfaction is our greatest reward, and we will b… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in July 2024
Verified reviewno
early closure of bar
Dear Auke, Thank you for your feedback. We are pleased that your experience was a pleasant surprise overall. We regret that the early closure of the bar impacted your stay, and we will consider this point to improve the service for future guests. We hope to welcome you again soon. The Terrésens team
Dear Auke, Thank you for your feedback. We are pleased that your experience was a pleasant surprise overall. We regret that the early closure of the bar impacted your stay, and we will consider this point to improve the service for future … Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewVery clean establishment. Comfortable and located near to the town so you could walk in for drinks or dinner. The spa area was nice. Staff were friendly and helpful. Breakfast was great.
Not really a dislike...but in the evening don't go out without the entry code! Several of us did. Much amusement attracting the attention of people in the rooms to let us in.
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewVery nice and clean.
The lighting in the room is terrible, I understand the "mood" lights, but they are useless and I had to use my phone torch to look through my luggage, the walls being painted black doesn't help either. The Good light is by the door, would be helpful to have one closer to the bed 🙂
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewBeautiful view! Comfortable bed
Not cleaned properly, I saw hairs on the floor.. you can hear the street and there is no airco
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewGood quality of the rooms
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewRoom was clean and well equipped. Parking was convenient. Spa was nice.
Walls are thin and we had a child in the next room that was very loud.
Reviewed: 11 August 2024 · Stayed in August 2024
Verified review