Reviews of DoubleTree by Hilton Lyon Eurexpo & Spa 4 stars
160 cours du troisième Millénaire, 69800 Saint-Priest, France
Loading
Guests also reviewed these properties:
Lewisville, United States
Halland, United Kingdom
Bicknell, United States
Rivotorto , Italy
Imatra, Finland
Dubrovnik, Croatia
Turin, Italy
Conqueyrac, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewFriendly staff, great location. Lovely breakfast.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location- close to the tram to get into city centre . Nice restaurant
Dear Ms. Amanda, We are delighted that you enjoyed your stay with us. We hope to welcome you again soon. Kind regards, Anne - Receptionist
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewHotel was ok clean staff was friendly
There was a bad odour in the lobby area which I didn’t bother too much about however the smell was stronger in our rooms which was annoying also the bathroom door lock was not working properly Rest was not bad
Dear Ali, Thank you for choosing our establishment for your stay in Lyon. We are sorry that you have experienced some discomfort due to the technical issues. We very much appreciate your feedback which helps us improve our services. We hope to have the pleasure of welcoming you again offering you a stay corresponding to Hilton standards. Kind regards, Lucie Front Office Supervisor
Dear Ali, Thank you for choosing our establishment for your stay in Lyon. We are sorry that you have experienced some discomfort due to the technical issues. We very much appreciate your feedback which helps us improve our services. We ho… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewBreakfast and facilities were excellent!
The location is a bit far from Lyon center, but if you are by foot there is a very new and clean tram line what goes city center.
Dear guest, Thank you for your review with an excellent score. We hope to see you again in our magnificent hotel. Best regards, Jérémy - Front Office Assistant Team Leader
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThis is a very nice and comfortable hotel. It's not located in the center of the city but you can easily get there on a taxi or a tram. The tram station was very close to the hotel. The staff was very friendly and we did have a very nice stay.
Dear Mr. Edgar, Thank you for your feedback. We are glad to see that you appreciated your stay. It's true that our hotel is not in the centre of the city, however the location is ideal for our clients who seek peace and quiet. The fact we are linked to the city via public transport is a major plus! We look forward to seeing you again :) Kind regards, Mirko - Front of House
Dear Mr. Edgar, Thank you for your feedback. We are glad to see that you appreciated your stay. It's true that our hotel is not in the centre of the city, however the location is ideal for our clients who seek peace and quiet. The fact … Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewStaff Room Breakfast
Restaurant : « supreme de volaille » is dry, untasty and dishes are not warm SPA is not free : a joke when considering a 4 star hotel
Dear Daniel, Thank you for giving us your feedback. We are sorry to hear that not all the aspects of your stay met your expectations. We appreciate all comments from our clients which help us improve our services. It is true that the spa is not for free, but all hotel clients have a reduced price. We hope you will still choose us for your next stay in Lyon. Kind regards, Lucie Front Office Supervisor
Dear Daniel, Thank you for giving us your feedback. We are sorry to hear that not all the aspects of your stay met your expectations. We appreciate all comments from our clients which help us improve our services. It is true that the spa i… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewNot a bad hotel, but not amazing to get to as the drivers in Lyon are awful! Comfy bed and a good stop on the way to our destination of the south of france.
Felt like we were a little out of place or not their usual clientele. Wasn't made very welcome so it all felt a little off. Lyon feels a little unsafe too so we weren't all that confident in our choice of hotel. Breakfast wasn't up to scratch either. The scrambled eggs looked like porridge and we had better breakfasts at much cheaper hotels. It felt a little pretentious.
Dear Christine, We very much appreciate your feedback regarding your stay in our establishment. We are sorry to hear that you did not feel welcome despite the fact that our team is dedicated to make every experience special and unique. I am very sorry if we did not take enough time to create that for you. Please do not hesitate to give us another chance so that we can prove to you that our welcome is as warm as the cookies we keep in our little oven! Enjoy the rest of your holiday, Kind regards, Lucie Front Office Supervisor
Dear Christine, We very much appreciate your feedback regarding your stay in our establishment. We are sorry to hear that you did not feel welcome despite the fact that our team is dedicated to make every experience special and unique. I … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewWe liked everything about our stay! Def recommend it!
Dear Miss Gorgina, Thank you for your very kind review! We are glad that you have enjoyed your stay with us and we do hope to welcome you soon again. Kind regards, Anne - Front Office
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewOverall, it was a stressful and disappointing experience. The room was not properly cleaned — the shower had visible traces of mold, and the TV remote was dirty and encrusted, which raised serious concerns about hygiene standards. To make matters worse, the restaurant and bar manager was unexpectedly aggressive, which made the stay even more uncomfortable. Unfortunately, I was unable to enjoy any part of my visit due to these issues.
We arrived at the hotel and were warmly welcomed by the front desk staff, who were polite and highly professional — exactly what you would expect from a Hilton property. However, our experience quickly deteriorated when we approached the restaurant reception to view the menu, as we had been advised to book in advance. The staff member who greeted us (a shorter woman with black hair, possibly named Anissa — her name tag was barely visible) looked at us with disdain, almost as if she held some sort of prejudice. She handed us only one menu, despite us being two people, and behaved with a visible lack of courtesy. It left us wondering — was it because I was wearing motorcycle gear? Or simply because I’m Italian? Later that evening, I went to the bar around 9:50 PM to order a drink. Once again, the same staff member told us the bar was closed. When I politely pointed out that the sign in the lobby stated the bar closes at midnight, she responded rudely and flatly refused to serve us. Strangely enough, just five minutes later, a couple arrived — one of them seemed like a regular guest — and the same staff member quickly got up to greet them warmly and served them drinks without hesitation. Once seated at the bar, my friend and I also learned from another couple at the next table that they had experienced the same kind of treatment, confirming that our case wasn’t isolated. Fortunately, another staff member arrived shortly after and, with kindness and professionalism, offered us a drink as a courtesy before closing the bar — the only redeeming moment in an otherwise disappointing experience. I want to stress that most of the hotel staff were professional and respectful, but the conduct of this particular employee left us feeling discriminated against and unwelcome — something that should never happen in a hotel that carries the Hilton name.
Dear Bruno, Thank you for taking the time to share your detailed feedback. We are sincerely sorry to learn that your recent experience did not reflect the high standards we aim to uphold at DoubleTree by Hilton. While we’re pleased to hear that our front desk team made you feel warmly welcomed upon arrival, it is deeply disappointing that your overall impression was marred by the behavior of one individual. Please allow us to extend our sincerest apologies for the unacceptable attitude and lack of courtesy you experienced at the restaurant and bar. This is absolutely not representative of the values we uphold, and we take such matters extremely seriously. Discrimination — in any form — has no place in our establishment, and we can assure you that appropriate internal action has already been taken regarding the team member in question. It is regrettable that, despite the professionalism of the majority of our staff, one person’s conduct has negatively impacted your perception of our hotel. We fully understand your frustration and are committed to ensuring that every guest feels welcome, respected, and valued at all times. We also thank you for bringing the maintenance issues in your room to our attention. These have been escalated to our housekeeping and engineering departments to be addressed immediately, as they clearly fall short of the standards expected at a DoubleTree by Hilton property. We appreciate your honest feedback — it helps us grow, and more importantly, improve the experience for all our guests. We hope to have the opportunity to welcome you back in the future and offer the seamless, respectful service you rightfully expect. Warm regards, Federica - Front Office & Guest Relation Manager
Dear Bruno, Thank you for taking the time to share your detailed feedback. We are sincerely sorry to learn that your recent experience did not reflect the high standards we aim to uphold at DoubleTree by Hilton. While we’re pleased to hear … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewCleanliness and spacious
Breakfast variety is very less
Dear Srinivas, We thank you for having taken the time to leave us this excellent review! We always strive to improve our services so please know we take your feedback very seriously. We hope to welcome you soon again and offer you a better experience. Kind regards, Anne - Front Office
Dear Srinivas, We thank you for having taken the time to leave us this excellent review! We always strive to improve our services so please know we take your feedback very seriously. We hope to welcome you soon again and offer you a better… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewVery convenient and welcoming
The bathroom is old and not perfectly clean.
Dear Robert, thank you very much for your feedback. As we thrive every day to provide the best quality of service possible, be sure your remark will be reported to our board of directors. We are looking forward to seeing you again soon! Best regards, Mathieu. Hilton Honors Champion.
Dear Robert, thank you very much for your feedback. As we thrive every day to provide the best quality of service possible, be sure your remark will be reported to our board of directors. We are looking forward to seeing you again soon! Bes… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified review