Reviews of Holiday Inn Express Arras by IHG 3 stars
3, Rue Du Docteur Brassart, 62000 Arras, France
#3 of 9 hotels in Arras
Guests' ChoiceReview score
Based on 1020 hotel reviews
8.6Score breakdown
-
Cleanliness
9.1
-
Comfort
9.0
-
Location
8.9
-
Facilities
8.8
-
Staff
9.2
-
Value for money
8.6
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 1 September 2025
Catherine
United Kingdom1 review8.0Very good- • Leisure trip
- • Couple
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 2 nights
Appearance of hotel exterior is poor and entrance not good.Once inside everything good.
Room, breakfast & location very good
Stayed in September 2025
-
Reviewed: 31 August 2025
Graham
United Kingdom26 reviews1 helpful vote9.0“Great touring base for cities of Northern France”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 2 nights
The hotel is very well maintained internally but the same cannot be said of the area surrounding the hotel, which is a shame - although it must be said that this area is almost certainly not owned by the hotel and is therefore out of their control.
The hotel lobby and reception are well presented. The rooms are modern and clean and ideal for a short stay. The staff were very friendly and helpful at all times. The breakfast options were excellent. The hotel is close to the historic centre of Arras and a only short walk away from the station where you can catch a TGV train to Paris, which only takes 50 mins. There is convenient, secure parking under the hotel.
Stayed in August 2025
-
Reviewed: 31 August 2025
Louise
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Just that our door didn't lock when it shut, so anyone could have opened the door. We reported it to the front desk and they were very apologetic
Always very clean and tidy, with friendly and helpful staff. Dog friendly 😁
Stayed in August 2025
-
Reviewed: 30 August 2025
Matthew
United Kingdom14 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
The Car park took a couple of passes round the one way system to locate the entrance even after reading the instructions and recommendations. €12 car park charge.
Nice hotel with underground parking for a stop off in Arras after exploring the south.. The rooms were comfortable and clean. Breakfast was both continental and cooked options. Plenty of bars and restaurants in the vicinity. Lots of history to soak up in the short time we were there. Absolute must is a visit to the Wellington Quarry and Place des heroes.
Stayed in August 2025
-
Reviewed: 30 August 2025
David
United Kingdom5 reviews2 helpful votes8.0“Nice stay would recommend”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Location
Clean , tidy and relaxing stay in good location.
Stayed in August 2025
-
Reviewed: 28 August 2025
Helen
United Kingdom15 reviews10“second visit and would stay again”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
nothing
great location, friendly staff, great for my dog with little treats too.
Stayed in August 2025
-
Reviewed: 26 August 2025
John
United Kingdom18 reviews10“Just a stopover but it was well worthwhile”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Ideal location 5 mins walk from the centre which on the Sunday we were there was heaving because of the market and the area had plenty of bars and restaurants and a good vibe. The hotel and the room was well appointed and very clean and modern. The breakfast was also very good
Stayed in August 2025
-
Reviewed: 22 August 2025
Amanda
United Kingdom38 reviews2 helpful votes9.0“Great central location for guests with motorbikes.”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Small bar which was very busy with a large group of guests so could not get a drink easily.
Huge bed and a good sized room. Lovely shower. Reception staff very helpful with access to underground parking free of charge for motorbikes. Plenty of choice for breakfast.
Stayed in August 2025
-
Reviewed: 20 August 2025
Oleg
United Kingdom28 reviews3 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 1 night
My car had a roof top box and it's total hight with the roof box was 217 cm. The ceiling in the underground parking is - IN SOME PLACES - somewhat lower, so I slightly scratched my roof box. I wasn't really upset, and I was happy that it was possible to park a car there, but I wish those lower ceilings were marked better.
Great location, friendly and helpful staff, comfortable room, and the breakfast was not bad.
Stayed in July 2025
-
Reviewed: 19 August 2025
Mark
United Kingdom13 reviews1 helpful vote10“Great couple of nights in Arras”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 2 nights
Great breakfast, good facilities for the kids. Good location.
Stayed in August 2025
-
Reviewed: 17 August 2025
Sarah
United Kingdom4 reviews8.0“A good, convenient stay.”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Expensive for one night as had to have two rooms as family room not available.
Good location, parking available (for a cost) and breakfast included.
Stayed in August 2025
-
Reviewed: 16 August 2025
Laurie
United Kingdom6 reviews8.0Very good- • Family with young children
- • Queen Suite with Sofa Bed - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Staff very helpful and friendly
Stayed in August 2025
-
Reviewed: 16 August 2025
Jeremy
United Kingdom27 reviews2 helpful votes10Exceptional- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Amazing staff. Fantastic take out breakfast due to early departure
Stayed in August 2025
-
Reviewed: 14 August 2025
John
United Kingdom97 reviews5 helpful votes10“Very comfortable, excellent value.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Road works outside made it difficult to access and exit the car park.
Very high quality hotel in a lovely town with secure parking g. Excellent breakfast, large air conditioned room.
Stayed in August 2025
-
Reviewed: 12 August 2025
Richard
United Kingdom2 reviews10Exceptional- • Leisure trip
- • Group
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
No food available when we arrived at 7pm
Very welcoming and helpful
Stayed in August 2025
-
Reviewed: 11 August 2025
Artur
United Kingdom55 reviews2 helpful votes9.0“Thoroughly enjoyed our stay in Arras.”- • Leisure trip
- • Couple
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Entrance steps on the steep side.
Ease of position and parking arrangement. Excellent breakfast and spacious room.
Stayed in August 2025
-
Reviewed: 11 August 2025
Jo
United Kingdom5 reviews10“We thoroughly enjoyed our stay with you and hope to return again.”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
N/A
Very friendly and helpful staff.
Stayed in August 2025
-
Reviewed: 11 August 2025
Neale
United Kingdom10 reviews8.0“Good for overnight stay”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Some staff didn’t speak or very welcoming!
Great location and underground parking, though confusing to get to due to roadworks.
Stayed in August 2025
-
Reviewed: 10 August 2025
Lauren
United Kingdom22 reviews8.0“Great location and friendly staff”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Room we had was very small, air con turned off in the night so woke to turn it back on.
When arriving at the hotel after a 8 hour drive the room was not set up for 4 of us but after speaking with reception we were moved rooms very quickly and efficiently. Location is great, short walk from town square.
Stayed in August 2025
-
Reviewed: 10 August 2025
Gavin
United Kingdom38 reviews4 helpful votes9.0“Good stop over in northern France.”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Arras is currently being renovated but that is not the hotel’s fault!
Good location, not too far off the motorway on the drive through France. Car park underneath, convenient and well signposted, but €12 per night. Spotlessly clean throughout. Good choice of beer and wine in the bar, and unlike some chain hotels they didn’t rip you off with ridiculous prices for a drink. Breakfast good, plenty of choice, hot and cold. Huge praise to the staff who were perhaps the most attentive and helpful that I have come across in ages. Thank you to all of you.
Stayed in August 2025
-
Reviewed: 10 August 2025
Gordon
United Kingdom53 reviews1 helpful vote10“Good location for a short stopo”- • Leisure trip
- • Couple
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
Nothing
Good location - 10 minutes to main square. Well equipped and clean room. Good breakfast choice.
Stayed in August 2025
-
Reviewed: 9 August 2025
Christine
Australia28 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Standard Twin Room with Two Single Beds - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
The exterior needed some work. There were weeds at the entrance which needed some maintenance.
The rooms were the cleanest we have ever experienced in a hotel stay.
Stayed in August 2025
-
Reviewed: 5 August 2025
Nick
United Kingdom34 reviews2 helpful votes8.0“Very good all round, but expensive however it was in school holiday time!!”- • Leisure trip
- • Solo traveller
- • Standard Queen Room - Mid Floor
- • Stayed 1 night
- • Submitted via mobile
Very busy at breakfast
Location
Stayed in August 2025
-
Reviewed: 4 August 2025
Elliott
United Kingdom8 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
It's more the actual location, lots of roadworks and a bit out of Arras, nothing really around it for things to do.
The room and hotel was pristine, really comfy beds and a good breakfast option.
Stayed in August 2025
Guests also reviewed these properties:
-
Paal 8 Hotel aan ZeeWest aan Zee, Netherlands
-
Hotel Macià PlazaGranada, Spain
-
Sahara Courtyard Inn PentictonPenticton, Canada
-
Bluebird Spa City Motor LodgeSaratoga Springs, USA
-
Motel 6 Williams, CaWilliams, USA
-
La Quinta by Wyndham Midwest City - Tinker AFBMidwest City, USA
-
The Light Exclusive Villas and SPASeminyak, Indonesia
-
Lindenhof Residence MeranMerano, Italy
