Reviews of 4 gites individuels à Kaysersberg
102 B route de Lapoutroie, 68240 Kaysersberg, France
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewRegine is a very good host and happy to help in any situation. Facilities in the flat are complete and in very good conditions
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewIt is a small house with a bedroom and bathroom upstairs and a living room with a very usable kitchen downstairs. The layout of the bathroom is a bit strange, as the toilet is on a different floor from the rest of the house. Very good internet access, supermarket just across the street. Quite "cozy," I would say.
Many things were partially broken, from the garbage can lid to the shower water valve. You have to pay extra (and quite a bit more than the 10€ listed in the description) for towels and sheets, or bring your own. Surprise cleaning fee at the end, fact not specified anywhere at the time we made this booking. Or a (very) thorough cleaning was expected from us. The attitude of the owners in dealing with the guests about the cleaning fee, when they know very well that it is not specified anywhere, needs some improvement.
Thank you for your little comment which is enriching. It is good to specify that the toilets are not in the bathroom. The toilets are separate on the ground floor and the bathroom is next to the bedroom upstairs indeed. The lid of the trash can was not broken. As for the shower head, we changed it, there was a problem. For bed and bathroom linen, you had the choice of bringing your own linen or taking the package, you had chosen to bring your own so you had no additional costs. Bed linen is optional and bathroom linen too. I would like to point out that a furnished cottage is not a hotel. Personally, I provide linens and household products, as well as a little tea, coffee pods, herbal tea, sugar, etc. 3 rolls of toilet paper are part of the welcome kit to start your stay, but after that it is up to you to buy what you need in toilet paper. As for cleaning, it is clearly stated that cleaning is not included, which means that either you leave the cottage clean as when you arrived or you take the cleaning package. You have neither cleaned nor paid the cleaning package, and you have left the dishes in the drainer! Too bad, we could not communicate well.
Thank you for your little comment which is enriching. It is good to specify that the toilets are not in the bathroom. The toilets are separate on the ground floor and the bathroom is next to the bedroom upstairs indeed. The lid of the trash… Show more