Very good breakfast, helpful stuff, pool is a bonus

Stayed in August 2025

No air conditioning, the room was very stuffy. Staff supplied a fan, but it just circulated the warm air. Breakfast was average.

Lovely area, pool was warm.

Stayed in August 2025

the ventilation in our WC was not working, i think. At least, it was not audible.

the breakfast was really good, high quality goods, most freshly baked, and with really good service by the relevant staff. The swimming pool was also a bonus. The location is excellent, next to 2 train stations, and a quick walk to the great park of the thermal baths.

Stayed in July 2025

Perhaps a bit limited breakfast but not a dealbreaker

Liked the pool and amazing that they had a sauna, a rarity outside the Nordics. Close proximity to several train stations, one of which takes you up to Mont Blanc. Calm area.

Stayed in July 2025

Nothing

Very convenient with direct access to transportation to go to mountain or next town like Chamonix avoiding to have to drive and finding parking. You can walk to the village with many restaurants using the elevator of the therms. Free parking in the area

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Some bathroom fittings were tired.

Excellent breakfast. The room had a lovely balcony. The pool and spa facilities were great. The location was excellent.

Stayed in June 2025

Spa, nice staff, good breakfast

Stayed in June 2025

Everything was great! Clean facilities, playroom for kid, nice pool and area, kind staff, good location, excellent breakfast. Plus, they gave us biger room with access to the patio and pool area! Thank you!

Stayed in June 2025

All really good, room little small, for the rest all good

Stayed in June 2025

We had no curtains in our room.

The design of the hotel is very nice, great location. Very calm and quiet. Super tasty breakfast. Everything was fresh. Friendly staff. The swimming pool and jacuzzi is perfect for relaxing after a long trip.

Stayed in June 2025

Convenient location right by the (three!!!) stations, and next to the new cable car up to the higher up village of St Gervais-les-Bains. Spotless good facikitities as to be expected, comfortable bed, great shower, spacious room. The staff are very friendly.. The breakfast is particularly good, with a large choice and a focus on locally sourced home made produce: wortg going for that alone!

Stayed in May 2025

The pillows were a bit flat and lumpy.

Really appreciated the pool and general cleanliness everywhere in the hotel. Bedroom was nicely designed, very spacious, spotless and comfortable. Breakfast was excellent served by a very friendly filipino staff member who encouraged us to try some delicious, unusual dishes. I liked the fact the pool was open early (8 am) so I was able to swim before breakfast as well as the night before. Really appreciate the fact pets are not allowed, as I suffer from allergies and sometimes find hotel bedrooms problematic due to allowing animals. No problem here and I slept very well! We hope to return

Stayed in May 2025

Bar closed very early and all the doors locked and lights dimmed. I felt like this was more of a hotel for school parties not really adults. This is the negative side and will probably influence my choice in the future. Sadly you cannot check in until after 4pm or even drop off your bags as the place is locked up. I was therefore forced to pay another hotel to care for my bags as we arrived at lunchtime. The jacuzzi was slippery and I fell badly.

Good breakfast, lovely and friendly staff at all times. A toaster would be an asset, they are not expensive. The room was very comfortable. The location perfect. Reception staff extremely efficient and more than helpful at all times. Excellent!

Stayed in April 2025

Check in was a bit inconvenient -you couldn’t check in between 12 and 4 - or drop a bag .

Clean well designed , quiet .Lovely warm room ( not too warm !) fantastic location close to station and fab cable cars to town .Nice pool , very friendly staff Can’t wait to go back

Stayed in March 2025

Only minor criticism would be the hot breakfast choice as there was only streaky bacon and scrambled eggs in terms of hot food. We would've eaten there every morning if there were sausages, fried or poached eggs, baked beans, and a toaster for the bread. Was really looking forward to some hot toast but sadly there was no toaster. Only mentioning this as we'd like to stay again and we'd definitely get breakfast every day if there were a greater selection of hot choices and a toaster. A mini fridge in the room would be great too, and an option to connect the tv to our Netflix account would be amazing as we like to ski all day and then relax in bed in the evenings. Still a fantastic hotel and would highly recommend. We'll definitely be back!

Fantastic location opposite Valleen gondola that takes you up to the slopes and saint gervais. Airport shuttles drop you right outside your hotel. Spa was lovely and warm (I've stayed in other places where it's not warm enough). Hotel is lovely and staff are friendly and accommodating. Will definitely stay again.

Stayed in March 2025

Nothing

Receptionist

Stayed in March 2025

Great breakfast, spa area

Stayed in March 2025

Floor cleaning could be improved. Otherwise the room was tidy and well looked after.

The room, the view, the pool, sauna facilities were great. Staff were friendly and helpful

Stayed in March 2025

Nice

Really good

Stayed in February 2025

The reception man was lovely as was livings at breakfast . Very welcoming and helpful.

Stayed in February 2025

Pillows could do with improvement!

Great location right next to Mont Blanc Tramway. Lovely breakfast. Cosy, quiet and comfortable rooms.

Stayed in January 2025

The family room was spacious, clean and warm. Swimming pool was great after the whole day of skiing. Perfect for family with kids

Stayed in December 2024

The staff were kind and helpful, warm home feeling. Kids loved it.

Stayed in December 2024