Reviews of Chalet Hôtel des 2 Gares 3 stars

Close to the station

No early check-in whatsoever. Very picky breakfast pricing. “Full” breakfast is not a good value compared to “express” breakfast. Very small selection. The bread was nice though. (Not included in the express breakfast…)

Very good breakfast, helpful stuff, pool is a bonus

Lovely area, pool was warm.

No air conditioning, the room was very stuffy. Staff supplied a fan, but it just circulated the warm air. Breakfast was average.

Upon arrival lady at the reception was extremely welcoming and ready to answer any questions we had. Also gave us recommendations regarding restaurants. Pretty building, Great location.

No secure car park as was promised and had to leave the car on the street near the hotel. WiFi didn’t work in our room, only at the reception area.Mattress was uncomfortable as was knackered. We rented two rooms and only one of them had aircon, not as it was promised. This was really annoying as it was 35degrees.

the breakfast was really good, high quality goods, most freshly baked, and with really good service by the relevant staff. The swimming pool was also a bonus. The location is excellent, next to 2 train stations, and a quick walk to the great park of the thermal baths.

the ventilation in our WC was not working, i think. At least, it was not audible.

Liked the pool and amazing that they had a sauna, a rarity outside the Nordics. Close proximity to several train stations, one of which takes you up to Mont Blanc. Calm area.

Perhaps a bit limited breakfast but not a dealbreaker

Very convenient with direct access to transportation to go to mountain or next town like Chamonix avoiding to have to drive and finding parking. You can walk to the village with many restaurants using the elevator of the therms. Free parking in the area

Nothing

It was in a good location in a beautiful alpine village. The staff of the hotel in the reception were nice, friendly and hospitable. It was nice that we could open our rooms window at night and cool off the room and the view was nice facing the railway and mountains. Breakfast was good, with some local products, cheeses etc.

The spa area especially the premises where the sauna was is outdated. The actual spa area is quite small and when it gets crowded not at all relaxing. Also the rooms would need updating, especially the bathroom, and our room was also really small and the bed not at all that comfortable. All in all the price for the room was expensive for what it was. The lift was also sometimes a bit unreliable.

The staff was helpful and it was close to gare.

Unfortunately, we didn't feel comfortable or relaxed during our stay. In the mornings and afternoons, it was quite noisy due to the tram passing by and tram' staff movement and tallking in the corridors. When we first arrived and checked into the room, there were no basic amenities like an electric kettle, plates, or cups. We had to ask for them, and they were only brought to us the next day around noon. Twice, hotel staff opened our room door while we were inside, even though it was locked from the inside! On two other occasions, during our rest time — even though we had placed a "Do Not Disturb" sign — staff came to install a sensor and to deliver a paper. Overall, we didn’t feel the peace or privacy we expected from our room.

Everything

Nothing

Excellent breakfast. The room had a lovely balcony. The pool and spa facilities were great. The location was excellent.

Some bathroom fittings were tired.

Spa, nice staff, good breakfast

Everything was great! Clean facilities, playroom for kid, nice pool and area, kind staff, good location, excellent breakfast. Plus, they gave us biger room with access to the patio and pool area! Thank you!

All really good, room little small, for the rest all good

The design of the hotel is very nice, great location. Very calm and quiet. Super tasty breakfast. Everything was fresh. Friendly staff. The swimming pool and jacuzzi is perfect for relaxing after a long trip.

We had no curtains in our room.