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Reviews of Hôtel Héliot, Cosy Places by Charme & Caractère 3 stars

3 Rue Héliot, 31000 Toulouse, France

#26 of 89 hotels in Toulouse

Guests' Choice

Review score

Based on 57 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.5

  • Facilities

    7.9

  • Staff

    9.3

  • Value for money

    8.2

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 25 June 2025

    8.0
    Enjoyable at the end of a long flight from Australia
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Location excellent. Parking a bonus.

    Stayed in June 2025

  • Reviewed: 2 December 2024

    8.0
    Lovely small hotel in a great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was some noise from the wooden stairs next to our room - there is no way to use them without making some noise. Ask for a room far from the stairs.

    The hotel is well located just off a major street which eliminated noise from partyers. It is a short and safe walk to the train station as well.

    Stayed in December 2024

  • Reviewed: 4 September 2024

    7.0
    Excellent location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The included breakfast was very basic.

    Great location. Easy access to the centre of Toulouse and very close to the public transport network.The

    Stayed in August 2024

  • Reviewed: 9 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothings

    The room was clean and of a reasonable size. The bed was very comfortable .tea and coffee were included with a kettle. The location was excellent 10 mins from railway station 4 minutes from airport shuttle.

    Stayed in August 2024

  • Reviewed: 21 June 2024

    7.0
    The owner couldn't be more helpful (though he declined my request to steal the resident cat)!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No lift.

    Location was perfect - easy walk to everything.

    Stayed in April 2024

  • Reviewed: 16 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    very friendly, excellent location

    Stayed in November 2023

  • Reviewed: 4 November 2023

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed could have been a bit better— mattress sank a little in the middle,

    Generous & excellent breakfast. Exceptionally helpful and friendly staff. A classic small authentic French hotel. Perfect central location. Airport shuttle across the street and train station a 10 minute walk.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    7.0
    I enjoyed my stay at the hotel and in Toulouse.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Could have a wider choice for breakfast,

    Very good location, very friendly and helpful owner, quiet area, near to transport especially the airport bus.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    If I ever visit Toulouse again, I would stay here for sure. I would also recommend to my friends.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    It was all fantastic, I can’t think of anything I didn’t like.

    The overall feel of the hotel from when we first arrived, we knew we were going to like the hotel. What a great location! The Managers were very friendly and very helpful, went above and beyond!

    Stayed in October 2023

  • Reviewed: 13 October 2023

    8.0
    Great location, it worked well for us.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Although room was a reasonable size it could have benefited by a small table in front of the couch.

    Location close to train station and close to the areas of the old town where we spent most of our time - very convenient. Bathroom good. Safe.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    8.0
    Great location. Friendly staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Interior painting could be refreshed.

    Great location! Public transport options very good. Very helpful and friendly staff. Enjoyed the breakfast, too.

    Stayed in October 2023

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    very good position

    Stayed in September 2023

  • Reviewed: 15 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    France's latest rules on air conditioning use needs to be more accommodating to foreign visitors who are used to lower temperatures at night to get a decent night's sleep rather than be expected to try and sleep adequately at 24 degrees. Same issue when we had earlier stayed in a hotel in Bayonne. Beyond the hotel's individual control, but needs pointing out to make representations to those in government directing such blanket policies.

    Excellent service from proprietor, location, value for money, accessible parking.

    Stayed in September 2023

  • Reviewed: 23 August 2023

    9.0
    Near Matabiau train station and places of interest. Great service
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights

    We were on third floor. As there is no elevator in the hotel, it may be difficult to carry the luggage if it is heavy.

    Excellent location and great service. All places of interest are within walking distance. the owner Monsieur Frederic was very friendly and helpful. Bathroom was functional. Main train station Matabiau is within 10 minutes walking distance. Air condition was working properly.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    a small hotel with character in a great location
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    great location - central but quiet. large airy rooms - very comfortable

    Stayed in July 2023

  • Reviewed: 30 July 2023

    7.0
    Great location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No fridge. 😞

    Spacious room, good air-conditioning. Good room security.

    Stayed in July 2023

  • Reviewed: 21 April 2023

    9.0
    Excellent location, friendly service.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Perhaps it's clear from the official description, but travellers with mobility issues should be aware that there is no lift.

    A very well located hotel, within walking distance of Toulouse's old city centre. It's also in a quiet street. Frederic the manager lives in the premises with his family and is very kind. He organised parking for our rental car within 100 metres from the hotel and gave us great tips for visiting the city.

    Stayed in April 2023

  • Reviewed: 16 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    The owner was extremely polite and spoke excellent english. The breakfast was good too.

    Stayed in December 2022

  • Reviewed: 11 February 2023

    8.0
    Convenient, comfortable and hospitable hotel
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    The host was hospitable and the hotel was clean, quiet and comfortable, with a breakfast that was good value. The location is fantastic, near the centre of town and a short walk to the train station, which is very useful if you are only in Toulouse for a short stopover.

    Stayed in February 2023

  • Reviewed: 27 September 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    Our shower needed adjustment as it would not stay upright. I would have appreciated china/pottery mugs rather than disposable mugs for use with the tea and coffee making facilities.

    It was in a very good location - massive of transport links close by and within easy walking distance of the centre. Our host was very friendly and helpful. It was the cleanest hotel I have ever stayed in at any grade and better than some 5 star hotels.

    Stayed in September 2022

  • Reviewed: 21 September 2022

    9.0
    Great value. Comfortable rooms and great location.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Anemic AC. Host is a bit pedantic, but some may say that is part of the local charm.

    Great value for money. Comfortable rooms and great location.

    Stayed in September 2022

  • Reviewed: 17 June 2025

    10
    A wonderful, extremely friendly, family-owned hotel in the historic area of Toulouse!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 7 nights

    Be aware that there is no lift (elevator), due to the age of the building-but the stairs are short and quick to walk up, and the owner will help you.

    The hotel is in a fabulous, walkable location for visiting central Toulouse. Lots of restaurants, the Toulouse Capitole, museums and main historic and shopping areas are right at hand. Centrally located, and yet very quiet. It's just off a main Toulouse street which has the Metro, lots of buses, and the fast Airport bus. Coming back to our air-conditioned room in summer is a big plus. I have stayed here in the past and will always return as the service, price and welcome cannot be beat!

    Stayed in June 2025

  • Reviewed: 14 October 2024

    10
    Very pleasant and convenient. Good value
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Climbing the stairs (beautiful as they are) with luggage.

    The location was central and the manager was helpful and friendly. He patiently engaged me in my French practice.

    Stayed in October 2024

  • Reviewed: 26 September 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dated decor, a bit too ‘lived in’ IMO. Constant smells from nearby restaurant.

    Stayed in September 2024

Showing 1 – 25

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