Reviews of Best Western Le Relais du Vigneron 3 stars

Dear Guest, Thank you very much for taking the time to share such detailed feedback. We are delighted to read that you enjoyed the breakfast, the restaurant experience, and especially the friendliness and service of our bar staff. We are, however, sorry that certain aspects of your stay did not meet your expectations. We would like to clarify that our spa is currently under development and was not yet open during your visit. We regret any confusion this may have caused. Your comments regarding cleanliness, in-room amenities, and attention to detail have been carefully noted and shared with our housekeeping team, as they are invaluable in helping us improve the quality of our services. We hope to have the pleasure of welcoming you again to Vertus and to provide you with a more satisfying experience. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you very much for taking the time to share such detailed feedback. We are delighted to read that you enjoyed the breakfast, the restaurant experience, and especially the friendliness and service of our bar staff. We are, h… Show more

Dear Guest, Thank you for your kind feedback. We are delighted that you appreciated the complimentary upgrade to a suite and that it made your stay more comfortable, especially with your little dog. We hope to have the pleasure of welcoming you back to Vertus soon. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you for your kind feedback. We are delighted that you appreciated the complimentary upgrade to a suite and that it made your stay more comfortable, especially with your little dog. We hope to have the pleasure of welcoming… Show more

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed our location and the style of our hotel. We take note of your remark regarding the tea selection in the room and will look into improving this aspect. We hope to welcome you back soon to Vertus. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed our location and the style of our hotel. We take note of your remark regarding the tea selection in the room and will look into improving this aspect. We hope to w… Show more

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted that you enjoyed the location of our hotel in the heart of Champagne, as well as the comfort, cleanliness, and value for money of our services, including our restaurant Terre de Craie. We also take good note of your comment regarding smoking on the premises. Your suggestions are very valuable to us and will help us further improve the experience we offer to our guests. We hope to have the pleasure of welcoming you again on your next visit to Champagne. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted that you enjoyed the location of our hotel in the heart of Champagne, as well as the comfort, cleanliness, and value for money of our ser… Show more

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you enjoyed our central location, secure parking, and the comfort of our rooms. We are sorry that our restaurant was closed during your stay and understand the inconvenience this may have caused with limited alternatives nearby. Your remarks are important to us and will be taken into consideration as we work to improve the guest experience. We hope to have the pleasure of welcoming you back to Vertus for a more satisfying stay. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you enjoyed our central location, secure parking, and the comfort of our rooms. We are sorry that our restaurant was closed during your stay and understand the i… Show more

Dear Guest, Thank you very much for your kind feedback. We are delighted that you enjoyed the location of our hotel, the cleanliness, the comfort of our modern rooms, and especially the friendliness and helpfulness of our staff. We also take note of your remark regarding the limited facilities in the town and surroundings on Sundays. Your advice will certainly be helpful to future guests. We hope to have the pleasure of welcoming you again soon for another enjoyable stay in Champagne. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you very much for your kind feedback. We are delighted that you enjoyed the location of our hotel, the cleanliness, the comfort of our modern rooms, and especially the friendliness and helpfulness of our staff. We also ta… Show more

Dear Guest, Thank you for sharing your feedback. We are pleased that you enjoyed the modern decoration, the convenient location, and the overall cleanliness of the room. We are sorry, however, that the bedding did not fully meet your expectations. Your comments regarding the sheets and the absence of a top sheet have been shared with our housekeeping team in order to reinforce our standards. We hope to have the opportunity to welcome you again in Vertus and provide you with a more satisfying experience. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you for sharing your feedback. We are pleased that you enjoyed the modern decoration, the convenient location, and the overall cleanliness of the room. We are sorry, however, that the bedding did not fully meet your expec… Show more

Dear Guest, Thank you very much for your kind words. We are delighted that you enjoyed our location and appreciated the complimentary upgrade. We look forward to welcoming you again soon in Vertus. Kind regards, The Relais du Vigneron Team

Dear Guest, Thank you very much for your kind words. We are delighted that you enjoyed our location and appreciated the complimentary upgrade. We look forward to welcoming you again soon in Vertus. Kind regards, The Relais du Vigneron Te… Show more

Thank you for sharing your feedback, although we deeply regret the impression you were left with following your stay with us. It is important to clarify that the exceptional closure of our restaurant on the evening of your arrival was due to our annual Fête de la Musique celebration. An open-air concert, culinary workshops, and a pop-up bar were offered in a festive and friendly atmosphere, with a ticket-based payment system implemented only for that specific evening. Upon your arrival, you expressed your dissatisfaction quite strongly. Despite the event being fully booked (as mentioned in the pre-stay email), our team made every effort to arrange a table for your party of eight. Unfortunately, this table was not honored, and no cancellation was communicated to us, which we found particularly disappointing given the efforts made to accommodate you. We would also like to point out that, as a courtesy, a parking spot was provided free of charge, even though it was not included in your original reservation. As for breakfast, please note that on Sundays it is served from 7:30 a.m., as clearly stated. We respected this schedule as we do every week. No special request was made the day before for an earlier service. Breakfast is not included by default and is only charged to guests who choose to have it. We understand that everyone has their own expectations and sensitivities, but it is sometimes easy to give a poor rating to an establishment despite the efforts made. Conversely, if hoteliers could rate guest behavior, not all reviews would be flattering either — especially when confirmed reservations go unattended, as was the case here. Of course, we remain available should you wish to continue this conversation in a more direct and constructive manner. Kind regards, Stephane HERREGODS POUGEOISE Director

Thank you for sharing your feedback, although we deeply regret the impression you were left with following your stay with us. It is important to clarify that the exceptional closure of our restaurant on the evening of your arrival was due … Show more