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Reviews of Best Western Urban Hotel 3 stars

48 bis rue de Valenciennes, Moulins, 59000 Lille, France

#38 of 62 hotels in Lille

Guests' Choice

Review score

Based on 271 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    7.7

  • Facilities

    7.8

  • Staff

    9.0

  • Value for money

    7.8

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    It had good transport links to the centre
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    They kept messaging us to secure the booking, we thought we had through booking.com.

    We stayed one night at the property, which has lovely rooms and a good beer garden. Secure on-site parking is a bonus.

    Stayed in July 2025

  • Reviewed: 23 August 2025

    8.0
    Everything fine
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    The room was very small for a double room, and the view from the window was into a bush. The air conditioning from the 90s had a slightly sweet smell when turned on.

    The hotel is in a great location (just a 5-minute walk to the metro station). The staff are very friendly, the breakfast was perfectly fine, and the basement room for breakfast that was criticized in other reviews is absolutely okay. The hotel’s private parking lot is not very large, but I managed to get the last spot.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Fine for a quick stay
    • Leisure trip
    • Family with young children
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Mouldy smell from the airco Everything was wonky in the bathroom: the rail, the shower fittings Room was very small There was no space in the car park and the area is quite dodgy

    Bed was comfortable Metro is close Staff are friendly Breakfast is fine

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    very cordial, caring staffs, free parking, good location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    window handle was broken, window frame is cracked, room is small

    very helpful, kind, cooperative, caring staff, close proximity to Lille centre, good location, nice environment, free parking

    Stayed in August 2025

  • Reviewed: 5 July 2025

    8.0
    Nice for a short stay
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Neighborhood is not spot on center. The room did not have a small fridge as most of the hotels I’ve been have but they were kind enough to accommodate me on their fridge at the reception

    It was nice, clean, accessible by car and an elevator inside. Staff was kind and respectful

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet door didn't shut properly (room 111)

    The staff were very friendly and helpful

    Stayed in June 2025

  • Reviewed: 19 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Fantastic historical building 1860.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Dinner was not available.

    Stayed in June 2025

  • Reviewed: 27 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Secure parking, lovely historic building, 20mins walk to city centre

    Stayed in May 2025

  • Reviewed: 7 May 2025

    8.0
    Good value
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No English spoken tv channels. The shower in our room was a bit trashed. Neighborhood a bit dodgy.

    The quiet room, the coffee machine, free and safe parking.

    Stayed in May 2025

  • Reviewed: 20 April 2025

    8.0
    A good hotel with helpful and friendly staff.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    The rooms were a little noisy, I think this was partly due to the age of the building as the corridor floors were a bit creaky so one can hear people walking past the room, and sometimes upstairs too.

    Really good breakfast, friendly and helpful staff, good secure car parking. The room was warm without being stuffy, clean and comfortable, nice size bathroom and a great shower with plenty of hot water.

    Stayed in April 2025

  • Reviewed: 19 April 2025

    9.0
    Relaxing
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The staff, hospitality was just amazing ♥️

    Stayed in April 2025

  • Reviewed: 9 March 2025

    8.0
    Commodo
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in January 2025

  • Reviewed: 16 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was not great. Sewer odor from the bathroom.

    The room was big. Late checkout. The staff was very friendly.

    Stayed in February 2025

  • Reviewed: 19 January 2025

    7.0
    Fine for short stay
    • Leisure trip
    • Solo traveller
    • Small Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lounge or bar area to have a drink, although one can buy drinks at hotel

    Nice staff. Room clean, modern decor. Good breakfast.Beautiful restaurant (didn’t eat there).Location not very central, but near friend I was visiting.

    Stayed in January 2025

  • Reviewed: 6 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    - The rooms are little bit old fashioned (but the bed is perfect) - Noisy ventilation system, you here the noise of it all night long

    - Nearby city center - Free secured parking

    Stayed in January 2025

  • Reviewed: 4 January 2025

    9.0
    Very nice stay
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the fittings were wobbly!

    Great location in the city as well as close to the Eurotunnel. The property was nice and clean, well maintained from a historic perspective.

    Stayed in December 2024

  • Reviewed: 23 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is not great, with neighborhood being quite unpleasant. The room was bit noisy and had a slight smell, both of which probably are caused by the building being very old.

    Great place to stay a night on a road. Everything was nice and tidy, amenities were as expected. Parking was enough, and it was private, behind a automatic gate.

    Stayed in September 2024

  • Reviewed: 20 November 2024

    7.0
    Good price for a comfy, clean hotel.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    A kettle in the room would be good! Also slightly stressful that parking wasn’t guaranteed- when we first got there there were no spaces so we had to wait for a bit. Once we had got a space, it was ideal! Shower door was a bit broken and no soap left in the sink soap dispenser.

    Friendly staff, clean room, pretty hotel entrance.

    Stayed in November 2024

  • Reviewed: 7 October 2024

    8.0
    Stay was great well worth the money.Will stay again
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Clean and out of the way if the town

    Stayed in October 2024

  • Reviewed: 30 September 2024

    9.0
    Good value stay in Lille.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately restaurant wasn’t open on a Sunday night( but it did look impressive). Location was a little distant from Lille centre so taxi was needed to get into city centre.

    Well appointed room with comfortable bed. Friendly staff and great breakfast. Good restaurant recommendation given by staff.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was appalling! Tables not cleaned and laid out for customers. Lack of food and not replenished when food ran out. (Our breakfast was at 8.30, so it wasn’t as if we were “last orders” Bread/savory tray empty. When fresh scrambled eggs were taken to the hot tray they were cold. No table napkins. Very disappointed with the breakfast. The hotel was fine and ideal for what we were looking for, but the breakfast could do with improving.

    Room 307 had a nasty smell lingering through out our stay. beds very comfy

    Stayed in September 2024

  • Reviewed: 10 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Directions could be more precise, salvation army shares same address. Breakfast a bit sparse, limited choice, given the price.

    Well appointed, nice room, clean, friendly staff.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    8.0
    a late booking, the receptionist was great and very helpful
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Friendly and helpful staff, loved the hotel

    Stayed in September 2024

Showing 1 – 25

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