Reviews of Mercure Hyères Centre Côte d'Azur 4 stars
19 Avenue Ambroise Thomas, 83400 Hyères, France
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewConvenient location
Cleanliness, hotel looks outdated
Hello, Thank you for sharing your feedback. We’re glad the location was convenient and that you found the hotel clean. We take note of your comments regarding the outdated appearance and will share them with our team as part of our ongoing efforts to improve. We hope to welcome you back in the future for an even better experience. Best regards, Mercure Hyères Centre
Hello, Thank you for sharing your feedback. We’re glad the location was convenient and that you found the hotel clean. We take note of your comments regarding the outdated appearance and will share them with our team as part of our ongoin… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewbreakfast and leaving the hotel on the last day.
No food at the weekend, Manager is really, really unhelpful, no bar at the weekend unless you push the manager to get you a beer. rats running around by the pool, manager outside smoking and texting most of the time.
Dear sir, Thank you for your feedback, which we have taken into careful consideration. We are truly sorry that your experience did not meet your expectations and we extend our sincere apologies for the disappointment caused. We would like to clarify that, as indicated in our information materials, the hotel bar is indeed closed on weekends. However, our reception team remains available and does its utmost to accommodate our guests by offering beverages throughout the weekend upon request. During your stay, drinks were served, and our guests were able to enjoy them at their convenience. We regret that these efforts did not meet your expectations and that the service provided by our team was not perceived as helpful. Please be assured that your comments have been shared with the concerned departments to further improve our responsiveness and guest care. We hope to have the opportunity to welcome you again in the future, under more favourable circumstances. Mercure Hyères Centre
Dear sir, Thank you for your feedback, which we have taken into careful consideration. We are truly sorry that your experience did not meet your expectations and we extend our sincere apologies for the disappointment caused. We would lik… Show more
Reviewed: 10 December 2024 · Stayed in November 2024
Verified reviewReviewed: 13 September 2024 · Stayed in September 2024
Verified reviewCheckin was not available at 3pm. Arrived at hotel at 1pm to request room to attend wedding. Repeatedly asked after 3pm (their checkin time) for the room. The staff could have cared less about getting us a room. Room was finally available at 5pm, when the the wedding was beginning. Staff showed no effort to try to get a room ready or explain what the delay was. I requested an early checkin months before when the reservation was booked and they indicated they would attempt to accommodate.
Dear Mister Csapo, We sincerely apologize for the inconvenience you experienced during your stay, particularly with the delayed check-in. We understand how frustrating this must have been, especially with your plans to attend a wedding. After reviewing your file, we note that your room was ready at 3:30 pm. While we strive to accommodate all guests, it is clear that our team did not meet your expectations, and for that, we are truly sorry. On the day of check-in, several guests from the same family, all attending the wedding, arrived at the same time, making it difficult to have all rooms ready simultaneously. Your feedback has been shared with our team to ensure better communication and a more proactive approach in similar situations. We hope to have the opportunity to welcome you again and provide the service you deserve. Sincerely, Mercure Hyères Centre
Dear Mister Csapo, We sincerely apologize for the inconvenience you experienced during your stay, particularly with the delayed check-in. We understand how frustrating this must have been, especially with your plans to attend a wedding. … Show more
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 22 August 2024 · Stayed in July 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewWe booked it for the pool and it would seem lots of other people did too. It was quite busy. It's on a main road and is about 10 minute walk from the main restaurant area. It was pretty charmless.
Definitely a chain hotel feel.
Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback regarding the pool and understand that it can get busy when many guests have similar plans. We strive to create a welcoming atmosphere, and we’re sorry to hear that you felt it lacked charm. Our location does offer convenient access to the main restaurant area as well as various touristic attractions, and we hope you'll consider giving us another chance in the future to enhance your experience. Thank you again for your insights, and we hope to welcome you back someday! Best regards, Mercure Hyères Centre
Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback regarding the pool and understand that it can get busy when many guests have similar plans. We strive to create a welcoming atmo… Show more
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewDirty hotel! Needs to do a lot of cleaning and renovations. Pictures on the booking are complete outdated. Carpet is very very dirty, even the mattress and mold in bathroom
Nothing
Dear Said, We sincerely apologize for the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and we are sorry that we fell short in your case. Please know that we have taken your feedback seriously and will address the cleanliness and renovation concerns immediately. Your experience is not reflective of the standards we aim to maintain, and we hope you will consider giving us another chance in the future. Kind regards, Mercure Hyères Centre
Dear Said, We sincerely apologize for the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and we are sorry that we fell short in your case. Please know that we have taken your feedback seri… Show more
Reviewed: 13 August 2024 · Stayed in July 2024
Verified reviewConvenient
Not many local restaurants near by
Dear Ramesh, Thank you for your feedback. We're glad you found our location convenient. While there may not be many restaurants immediately nearby, the town center offers a variety of dining options, all within a 15-minute walk. We hope you enjoyed the wedding and your stay with us. Sincerely, Mercure Hyères Centre
Dear Ramesh, Thank you for your feedback. We're glad you found our location convenient. While there may not be many restaurants immediately nearby, the town center offers a variety of dining options, all within a 15-minute walk. We h… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 27 April 2024 · Stayed in April 2024
Verified reviewWeird systems with payment asked for deposit okey but than couldn’t pay with my Apple Pay
Stafff
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience at our hotel, all feedback is important for it helps us improve. Our hotel asks for a guarantee to be made at check-in in order to cover the room rate and any eventual extras you might have during your stay. Since it is not a payment you have to insert the card in the machine, which is why apple pay does not work. That being said, settlement of the invoice at the end of the stay can be done with apple pay, with the exception of American Express cards, since the contactless option isn't active. If you give us a chance to earn back your trust, I can assure you that we will do our best to better meet your expectations. Sincerely, The Mercure Hyères Centre
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience at our hotel, all feedback is important for it helps us improve. Our hotel asks for a guarantee to be made at check-in in order to… Show more
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewHuge and comfortable double bed. Very mice breakfast. Adorable smily stuff. Super central location.
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hyères Centre. It is always a pleasure to receive such positive feedback. I will share your comments with our team and am sure that this will serve as an encouragement to all of us who strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Hyères Centre
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hyères Centre. It is always a pleasure to receive such positive feedback. I will share your comments with our team and am sure that this will serve as a… Show more
Reviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 April 2024 · Stayed in April 2024
Verified reviewReviewed: 27 March 2024 · Stayed in March 2024
Verified reviewReviewed: 3 February 2024 · Stayed in February 2024
Verified reviewReviewed: 24 December 2023 · Stayed in December 2023
Verified reviewReviewed: 11 December 2023 · Stayed in December 2023
Verified reviewConveniently situated
Not clean , dire decor, noisy , uncomfortable bed, noisy heating with pulsed air .
Hello Fabienne, We are sorry to read that your experience didn't meet your expectations. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Mercure Hyeres Centre
Reviewed: 21 November 2023 · Stayed in November 2023
Verified reviewReviewed: 4 October 2023 · Stayed in October 2023
Verified reviewFree parking and good staff only
AC temperature and fan do bot change at all even when complaint they said its central AC and can not change it
Reviewed: 26 September 2023 · Stayed in September 2023
Verified reviewReviewed: 25 September 2023 · Stayed in September 2023
Verified reviewBreakfast outside at pool area is nice. Housekeeping team is really nice and attentive.
Breakfast until 10am but at 9.15am no more scrambled eggs, tea cups, cheese,… available. I asked for it but nothing was brought. Rooms are very small and simple.