Reviews of ibis Lille Centre Grand Place 3 stars
21, rue Lepelletier, Vieux Lille, 59000 Lille, France
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewLocation was excellent
No fridge in room No tea or coffee making facilities in room Room was small Beds narrow and uncomfortable
Thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location. Modern and clean room.
Nothing
Hello, thank you for taking the time to do a feedback on your stay. We are glad to hear your stay in our hotel was satisfacting. We hope to welcome you again.
Reviewed: 30 July 2025 · Stayed in May 2025
Verified reviewLocation
Room size
Hello, thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. We hope to welcome you again.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery central for all of the main places to drink eat and sightsee.
Was as expected.
Hello, thank you for taking the time to do a feedback on your stay. We hope to welcome you again.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGreat location right in the centre of Lille. It was a perfect base for the grand depart of the Tour de France. Room was good, bed comfortable and the aircon did the trick.
The reception was a bit smelly and the lift was being serviced when we arrived and we had to take our bags up 5 flights of stairs. They did offer to help though. Other than that all good.
Thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat location, clean rooms, good facilities.
Nothing, suited us perfectly.
Hello, thank you for taking the time to do a feedback on your stay. We hope to welcome you again.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff were efficient and pleasant
Received an email quite late the night before to say the lift wasn't working at the hotel - lift had clearly been out of action a pretty long time due to ongoing work - area in front of the lift was being used for storage, which filled the lobby. There was a permanent bad smell of drains, particularly on lower floors. We were assigned rooms on the 3rd, despite stairs being the only access. The only recognition of the very problematic situation was an offer to carry our bags up the stairs. In my opinion, the hotel should have been clearer at point of booking that the hotel was essentially not as advertised - this is a large chain so it shouldn't be difficult to offer alternative rooms - or perhaps a choice between that and a very large discount! Very, very disappointing. Meant we couldn't spend time in the hotel except to sleep.
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewFor one night sleep to continue on our road it was perfect, in center of beautiful city.
the bathroom was not really clean and there was missing a toilet brush so unfortunately we left there a little surprise. 😅
We thank you for taking the time to provide us with feedback on your stay, and we are sorry for this inconvenience. We will strive to improve and your feedback helps us achieve this.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewLocation. The only positive thing about this hotel is the location.
First, when we arrived, the receptionist was nowhere near friendly. Everyday when we passed the front desk and she was there, not even once she replied our bonjour or bonsoir. Second, we found that the front desk area has this unpleasant smells. Very different with the smells in other floors. Maybe opening the doors or windows might help with the smells. Third, there's only one trash bin in the room, located in the bathroom. We noticed that they cleaned our room (the towel were replaced), but they never emptied our bin during our stay. Fourth, is the hotel expect us to take the water from the sink in the bathroom? Other accor hotels have at least a dispenser at the lobby/front desk area. This hotel only provides small dispenser that maybe only can fill 2 water bottles. Maybe the hotel expect us to buy from outside? If yes, it will be our first experience after our countless stay in the accor group hotels.
Hello, thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. In addition, there is certainly no vending machine but at the reception we can provide you with cold or hot drinks at any time, just inquire. On behalf of the receptionist who made your arrival and the entire team, we present our deepest apologies. We hope to welcome you again
Hello, thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. In addition, there is certainly no vending machine but at the reception we can provide… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewExcellent location and good breakfast
Lift not working
Hello, thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. We are really sorry to learn that you’ve been bothered by the lift; it should be fixed soon. We hope to welcome you again.
Hello, thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. We are really sorry to learn that you’ve been bothered by the lift; it should be fixed… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe lady in reception was absolutely fantastic, so nice and friendly. It made all the difference to our trip. She even gave us free breakfast because the fire alarm had gone off. The location of the hotel was perfect, and the room was modern
The beds were a little uncomfortable and the room a little bit cramped.
Hello, thank you for taking the time to do a feedback on your stay. We would like to adress again, our excuses for the inconveniences during your stay, and thank you for your understanding. We hope to welcome you again.
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewRight in the middle of Lille so great vibe and amazing shops, restaurants to explore on the doorstep. Room clean and seemingly recently renovated including bathroom. Opted for breakfast included and it was surprisingly excellent for a chain hotel range and choice even take away bags to fill if in a rush. Fabulous array of loose leaf teas on offer.
Lille closes city centre to cars at the weekend so spent 1 hr driving around trying to get to the hotel! However good parking within easy (5min) walk at opera house car park.
Thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. The city center is always closed on Saturday, it can be really tricky to access a car park. Thank you again for your feedback, hope to see you soon !
Thank you for taking the time to do a feedback on your stay. All your observations are important in order to provide the best experience feasible. The city center is always closed on Saturday, it can be really tricky to access a car park. T… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewGreat location and excellent staff. Couldn’t ask for better.
A little old has been revamped
Hello, we thank you for your feedback on the welcome from our staff. It's always a pleasure to read. Thank you again for your comment, we hope to see you again soon!
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewLovely spacious room, which was very clean. Fantastic location. Very friendly staff who made our check-in experience great.
We would have loved some coffee-making facilities in the room!
Thank you for taking the time to do a feedback on your stay, for your information for your next travel, you can have access to hot drink at the reception we have everything to do coffee, hot chocolate or tea. You can also borrow a kettle for your room as long as you stay. We hope to welcome you again.
Thank you for taking the time to do a feedback on your stay, for your information for your next travel, you can have access to hot drink at the reception we have everything to do coffee, hot chocolate or tea. You can also borrow a kettle fo… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewEverybody from reception were nice and helpful. Its in the centre of Lille, perfect location! For this prise room was ok.
Thank you for taking the time to do a feedback on your stay. We hope to welcome you again.
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewThe location Comfy beds Big bathroom Access entrance with you room card at night
No fridge A bit noisy
Thank you for taking the time to do a feedback on your stay however we are really sorry to learn that you’ve been bothered by noises. For your next stay please notice that earplugs are available at the reception desk day and night. We hope to welcome you again.
Thank you for taking the time to do a feedback on your stay however we are really sorry to learn that you’ve been bothered by noises. For your next stay please notice that earplugs are available at the reception desk day and night. We hope … Show more
Reviewed: 9 November 2024 · Stayed in November 2024
Verified review