Reviews of ibis Lyon Sud Oullins 3 stars
Place Kellermann, 69600 Oullins, France
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI was blown away by how good this Ibis is - great restaurant serving homemade food was a huge welcome surprise, games for the keeping the kids entertained plus the most amazing selection of wines. Super impressed would definitely stay again.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewKind staf, nice room. We stayed one night while travelling to Spain.
Googlemaps made it more difficult than neccesary
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStaff very helpful
Good afternoon, Thank you for your kind words regarding our helpful staff. We are delighted to hear that you had a positive experience during your stay with us. We hope to see you again ! Best regards, Ibis Lyon Sud Oullins Team
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewExcelente hotel, habitaciones limpias y confortables
Hello, Thank you very much for your kind feedback! We are delighted that you enjoyed our clean and comfortable rooms. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Kind regards, The Ibis Lyon Sud Oullins team
Hello, Thank you very much for your kind feedback! We are delighted that you enjoyed our clean and comfortable rooms. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Kind regards, The Ibis Lyon Sud … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewFood good, easy to get to underground, which is cheap and easy to use.
Shower is abet small, but overall at the price still really pleased.
Hello Constance, Thank you for your kind review! We are delighted that you enjoyed the quality of our food and found our location convenient with easy and affordable access to the metro. We understand that the shower might feel a bit small, but we are glad that overall your stay was comfortable and satisfying, especially considering the excellent value we aim to provide. Your feedback is very important and helps us continue improving our guest experience. We look forward to welcoming you again! Kind regards, The Ibis Lyon Sud Oullins team
Hello Constance, Thank you for your kind review! We are delighted that you enjoyed the quality of our food and found our location convenient with easy and affordable access to the metro. We understand that the shower might feel a bit smal… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewOverall very good, a map showing access to transport and local area would have been good, breakfast was very good
The toilet was in an alcove in the bathroom and you could not sit straight on it but sideways which is far from comfortable the wall is too close to the front of the toilet, i am not too tall and neither is my wife and neither of us could not sit straight, building code requires at least 800mm from front edge of bowl, distance was only 600mm
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewIt was close to metro and the Sport Area. There were no shady people around, you could walk from the metro comfortably.
There were tons on mosquitos, including the room in which we checked in (assuming the cleaning staff has forgotten the window open). Breakfast was very poor, and they run out of eggs early in the beginning of the breakfast (not to mention that the 1 egg I've got was not properly cooked due to the pot not boiling properly). We didn't have breakfast at the hotel the following days, yet - at check out they have counted that we had mote breakfasts and had to argue.
Hello Stela, Thank you for taking the time to share your experience. We’re glad to hear that you appreciated the hotel’s location near the metro and the sports area, as well as the feeling of safety in the neighborhood. However, we sincerely apologize for the inconveniences you encountered, including the presence of mosquitoes in your room, the breakfast quality, and the billing issue regarding the number of breakfasts. Please rest assured that we take your comments very seriously. We will reinforce room checks and work with our breakfast team to improve service quality and consistency. We hope to have the opportunity to welcome you again under better conditions. Best regards, Hotel Ibis Lyon Sud Oullins
Hello Stela, Thank you for taking the time to share your experience. We’re glad to hear that you appreciated the hotel’s location near the metro and the sports area, as well as the feeling of safety in the neighborhood. However, we since… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewGood access to the highway
How stupid the toilets are placed in the bathroom- impossible to sit normally
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was very good. A lot of choice and really good quality.
The shower was a bit small…
Dear Anne, Thank you so much for your glowing review! We’re delighted to hear that you enjoyed your stay with us, especially the breakfast. Your satisfaction is at the heart of our priorities. We look forward to welcoming you back soon. Best regards, Hotel Ibis Lyon Sud Oullins
Dear Anne, Thank you so much for your glowing review! We’re delighted to hear that you enjoyed your stay with us, especially the breakfast. Your satisfaction is at the heart of our priorities. We look forward to welcoming you back soon. … Show more
Reviewed: 23 May 2025 · Stayed in April 2025
Verified reviewNear the highway, and breakfast is good for road trips. Rooms are dark and very comfortable.
Wifi was spotty and the dinner food was not excellent.
Dear Mr. Domenech, Thank you for your kind feedback. We are delighted to hear that your stay at our hotel met your expectations your satisfaction is our top priority. We are, however, sorry to learn that the food and Wi-Fi quality did not fully meet your needs. Please rest assured that your comments have been taken into careful consideration as part of our ongoing efforts to improve our services. We look forward to welcoming you again in the future. Bests regards, Hotel IBIS LYON SUD OULLINS
Dear Mr. Domenech, Thank you for your kind feedback. We are delighted to hear that your stay at our hotel met your expectations your satisfaction is our top priority. We are, however, sorry to learn that the food and Wi-Fi quality did not… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewIt is exactly what is needed for a pit stop in a road trip. Staff friendly towards me and my dog, car parking very secure and easy to access. Room was comfortable and good WiFi.
Area is a bit interesting so I wouldn’t recommend exploring around.
Dear Guest, Thank you for your kind feedback! We’re happy to hear that our hotel was just what you needed for a stopover during your road trip. It’s great to know you felt welcome both you and your dog and that you appreciated the secure parking, comfortable room, and reliable Wi-Fi. We understand your remarks about the surrounding area, and while it may not suit everyone’s preferences, we’re glad our facilities and service met your expectations. We hope to welcome you again on your next journey! Best regards, Hotel IBIS Lyon Sud Oullins
Dear Guest, Thank you for your kind feedback! We’re happy to hear that our hotel was just what you needed for a stopover during your road trip. It’s great to know you felt welcome both you and your dog and that you appreciated the secure p… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewnot applicable. I was not impressed with this hotel
The beds were spotted with blood. After complaining about it, they changed the room for us but the new room had also the sheets with a few spots of blood. We were very tired to try to change the room again. Their restaurant, even though it was advertised being open for dinner, was actually closed and we were informed that they open the restaurant occasionally, only on holydays or special occasions. We arrived at evening after a very long driving day and there was nothing to eat. I will not recommend this hotel to anyone. It was a false advertising on Booking.com.
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewBathroom was poorly designed, restaurant on site was closed, and back up restaurant which we were told upon check in would open at 7pm, didn't, as closed for Christmas (this was 21st), so had to find somewhere in a very quiet part of town in the rain.
Hello Andrew, Thank you for taking the time to provide us with your feedback. We regret that the design of the bathroom and the absence of our restaurant impacted your experience. We also understand that not being able to take advantage of the alternative restaurant at the time indicated was a source of inconvenience, particularly in unfavorable weather conditions. We apologize for this situation and will review our communication regarding service availability during the holiday season. We hope to have the opportunity to welcome you again and offer you a more pleasant stay. Yours sincerely Hotel IBIS Sud Oullins
Hello Andrew, Thank you for taking the time to provide us with your feedback. We regret that the design of the bathroom and the absence of our restaurant impacted your experience. We also understand that not being able to take advantage of… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewStaff were very friendly and accommodating with our 4 dogs. We arrived late at night and they let us order a meal in the restaurant and take it to our room. Car parking is fantastic and very secure
Hello Cheryl, Thank you for your feedback. We're thrilled to hear that our staff was friendly and accommodating with your four dogs. We’re also glad that we could make arrangements for you to order a meal from the restaurant and enjoy it in your room, especially after your late arrival. Additionally, we're happy you found our parking to be fantastic and secure. Kind regards, Ibis Sud Oullins Hotel.
Hello Cheryl, Thank you for your feedback. We're thrilled to hear that our staff was friendly and accommodating with your four dogs. We’re also glad that we could make arrangements for you to order a meal from the restaurant and enjoy … Show more
Reviewed: 22 December 2024 · Stayed in November 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewThe breakfast was fabulous. The bed and pillows were comfortable and the staff were pleasant
The room smelled of cigarette. The bathroom was too small. The evening meal was very disappointing. The menu choices were poor. The burgers were dreadful.
Dear Patricia, Thank you very much for your comment and for highlighting the quality of our breakfast and the service of our staff. We are delighted that you were satisfied with these aspects of your stay. As for the evening meal, we are sorry that it did not live up to your expectations. We take your comments about the choice of menu and the quality of the burgers very seriously, and will be looking into these points to improve our offering. We would also like to inform you that all our rooms are non-smoking, and although we do our best to comply with this rule, it may happen that certain behaviors get out of hand. We look forward to providing you with a more enjoyable dining experience and stay on your next visit. Sincerely, Hotel IBIS Sud Oullins
Dear Patricia, Thank you very much for your comment and for highlighting the quality of our breakfast and the service of our staff. We are delighted that you were satisfied with these aspects of your stay. As for the evening meal, we are s… Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewClean, very friendly staff. Shower was tiny but served its purpose. Location was not what I thought but my mistake for not researching. Close to highway and probably more for business travel. All in all good stay and would return for a stopover.
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Hello Diana, Thank you so much for your feedback. We’re happy to hear that you appreciated the cleanliness of our establishment and the friendliness of our team. Regarding the shower and the location, we understand your comments. Being close to the highway can indeed be an advantage for those traveling, offering easy and quick access to major roads. We hope you found this convenience practical nonetheless. We would be delighted to welcome you again for a future stay. Best regards, IBIS Sud Oullins Hotel
Hello Diana, Thank you so much for your feedback. We’re happy to hear that you appreciated the cleanliness of our establishment and the friendliness of our team. Regarding the shower and the location, we understand your comments. Being cl… Show more
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in October 2024
Verified review