Opiniones del ibis Lyon Sud Oullins 3 estrellas

Good afternoon, Thank you for sharing your feedback with us. We are truly sorry to read about your experience and we would like to clarify that under no circumstances did our team intend to make you feel disrespected or treated as if you were not understood. Your comfort and satisfaction are very important to us. Regarding the air conditioning, please allow us to explain: when it is first turned on, it does require a short period of time before it starts cooling effectively. This may have been the reason why my colleague suggested waiting rather than immediately considering it out of order. His intention was to assist, not to dismiss your concern. We regret that this situation disrupted your rest, and we want to stress that this is not the guest experience we wish to convey. We are glad to know that you were satisfied with the rest of our team, and we would like to assure you that the receptionist, just like all our staff, dedicated to providing the best service possible. What happened seems to have been a misunderstanding rather than a lack of care. If you would like, we would be more than happy to discuss this matter in more detail directly with you via email. Your feedback helps us improve, and we truly value the opportunity to regain your trust. Best regards, Ibis Lyon Sud Oullins Team

Good afternoon, Thank you for sharing your feedback with us. We are truly sorry to read about your experience and we would like to clarify that under no circumstances did our team intend to make you feel disrespected or treated as if you … Mostrar más

Good morning, Thank you for your kind comments regarding our hotel, its parking, its restaurant and its bar. We have taken note of your concerns about the surroundings and communication in English. Your observations are valuable to us and help us to improve every day. We hope to see you again. Best regards, ibis Lyon Sud Oullins

Good morning, Thank you for your kind comments regarding our hotel, its parking, its restaurant and its bar. We have taken note of your concerns about the surroundings and communication in English. Your observations are valuable to us an… Mostrar más

Good Morning Magda, Thank you very much for your feedback! We are delighted that you enjoyed the hotel and that it met your expectations. We are truly sorry for the incident you experienced, and we appreciate you sharing this information, as it may help inform other guests. Best regards, Hotel IBIS Lyon Sud Oullins

Good Morning Magda, Thank you very much for your feedback! We are delighted that you enjoyed the hotel and that it met your expectations. We are truly sorry for the incident you experienced, and we appreciate you sharing this information, … Mostrar más

Dear Harewit, Thank you for your kind review! We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, and well-equipped bathroom. It’s also great to know that you found everything clean and appreciated the attentiveness of our staff. We’re glad you loved the breakfast as well! We hope to welcome you again soon. Best regards, Hôtel ibis Sud Oullins

Dear Harewit, Thank you for your kind review! We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, and well-equipped bathroom. It’s also great to know that you found everything clean and appreciated the attentive… Mostrar más

Dear Samer, Thank you for your feedback. We are sorry to hear that the bathroom decoration and furnishings were not up to your expectations. Your comments are important and we will pass them on to our team to make improvements. We look forward to welcoming you back for a more pleasant experience. Sincerely, Hotel IBIS Lyon Sud Oullins

Dear Samer, Thank you for your feedback. We are sorry to hear that the bathroom decoration and furnishings were not up to your expectations. Your comments are important and we will pass them on to our team to make improvements. We look for… Mostrar más

Dear Ana, Thank you for your comment! We are pleased that you enjoyed our restaurant menu. We are sorry to hear that the location of the hotel and the size of the room were not to your liking. We value your feedback and will take it into account to improve our services. We look forward to welcoming you back for a better experience! Sincerely, Hotel ibis lyon sud Oullins

Dear Ana, Thank you for your comment! We are pleased that you enjoyed our restaurant menu. We are sorry to hear that the location of the hotel and the size of the room were not to your liking. We value your feedback and will take it into … Mostrar más

Dear Carola, We appreciate you taking the time to share your experience with us. We are glad to know that you enjoyed the location and tranquility of our establishment. However, we sincerely regret learning that you found access to the parking difficult. We understand that easy parking access is a crucial element for our guests, and we apologize for any inconvenience this may have caused. Your feedback is very important to us, and we will take steps to assess and improve the signage or other aspects of parking access to make our guests' experience smoother in the future. We hope to have the opportunity to welcome you again and provide you with a more positive experience on your next stay. Feel free to contact us directly if you have other suggestions or if we can assist you in any way. Kind regards, Axelle D.

Dear Carola, We appreciate you taking the time to share your experience with us. We are glad to know that you enjoyed the location and tranquility of our establishment. However, we sincerely regret learning that you found access to the p… Mostrar más

Dear Sheila, Thank you for taking the time to leave us a comment, your opinion is important to us. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the location. We hope to see you again for a future stay, Yours sincerely Alyssa

Dear Sheila, Thank you for taking the time to leave us a comment, your opinion is important to us. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the location. We hope to see you again for … Mostrar más

Estimada Natalia, Gracias por compartir su maravillosa reseña con nosotros. Estamos encantados de saber que todo le pareció impecable y que el desayuno fue estupendo. También agradecemos sus comentarios sobre nuestro servicio y apreciamos sus amables palabras. Significa mucho para nosotros que estuviera satisfecha con nuestra atención al detalle y nuestra rápida respuesta al devolverle la prenda de ropa olvidada. ¡Esperamos tener el placer de darle la bienvenida de nuevo pronto! Atentamente, Axelle D.

Estimada Natalia, Gracias por compartir su maravillosa reseña con nosotros. Estamos encantados de saber que todo le pareció impecable y que el desayuno fue estupendo. También agradecemos sus comentarios sobre nuestro servicio y apreciamos… Mostrar más