Reviews of ibis Paris Pantin Eglise 3 stars
153 Avenue Jean Lolive, 93500 Pantin, France
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewDid not clean the property.
No hot water kettle , no tea or coffee, the room was not cleaned after the first day.
Dear guest, We Thank you for your feedback. We are truly sorry for the inconvenience you experienced during your stay. Please note that, as per the Ibis brand standards, our rooms are not equipped with a kettle, tea, or coffee facilities. Regarding the cleaning, we regret the misunderstanding and will ensure this matter is addressed with our team. We sincerely appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you again in better conditions. Best regards, Rym Deputy manager
Dear guest, We Thank you for your feedback. We are truly sorry for the inconvenience you experienced during your stay. Please note that, as per the Ibis brand standards, our rooms are not equipped with a kettle, tea, or coffee facilities. … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe place was very clean, comfortable, the staff were very friendly and helpful and it was very close to the train station which made it very easy to get to the centre of Paris.
Nothing , everything was brilliant .
Dear Edith, Thank you so much for sharing your experience at ibis Paris Pantin Église. We are delighted to hear that you found our hotel clean and comfortable, appreciated the friendliness and helpfulness of our staff, and enjoyed the convenient location close to the train station for easy access to central Paris. It’s wonderful to know that everything was brilliant during your stay. We truly look forward to welcoming you back on your next visit to Paris. Warm regards, Rym Deputy manager
Dear Edith, Thank you so much for sharing your experience at ibis Paris Pantin Église. We are delighted to hear that you found our hotel clean and comfortable, appreciated the friendliness and helpfulness of our staff, and enjoyed the conv… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation right next to the metro Quiet at night Comfortable beds
Decor outdated
Dear Jennifer, We Thank you very much for sharing your feedback. We are delighted to know that you enjoyed the comfort of our beds, the convenient location near the metro, and the peaceful nights. We also appreciate your comment regarding the décor. Your feedback is very valuable. We hope to have the pleasure of welcoming you again soon. Warm regards, Rym Assistant Manager
Dear Jennifer, We Thank you very much for sharing your feedback. We are delighted to know that you enjoyed the comfort of our beds, the convenient location near the metro, and the peaceful nights. We also appreciate your comment regardin… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGood. Clean. Kind staff and Nice food in the vending machine 😋 👌
It didn't have a mini fridge 😕
Dear guest, Thank you very much for your positive feedback! We’re delighted that you appreciated the cleanliness, the friendliness of our team, and the food available from the vending machine. Indeed, ibis hotels generally do not provide mini-fridges in the rooms. However, please don’t hesitate to contact reception, we’d be happy to store your personal items in a cool place if needed. We look forward to welcoming you again very soon! Rym, Assistant Manager
Dear guest, Thank you very much for your positive feedback! We’re delighted that you appreciated the cleanliness, the friendliness of our team, and the food available from the vending machine. Indeed, ibis hotels generally do not provide … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNice relaxing room
Curtain bit broken, could do with a repaint
Dear guest We thank you for your feedback ! We are glad you enjoyed the room. Please accept our apologies for the inconvenience and your feedback has been duly noted. We look forward to welcoming you again soon. Rym Assistant Manager
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation in front of the metro station
Dirty/stained sheets and duvets, floor with old carpet that felt filthy, same for the shower curtains… Bathroom walls stained, rusty screws coming out of the floor and bathroom door. Very little space to put luggage, air conditioning barely sufficient (luckily the weather wasn’t too hot). The water in the shower would radically change temperature in the middle of the shower, from scorching to freezing. If that was awful to us adults, you can imagine how fun it was to shower our toddler. Room card stopped working everyday when we got back, so we had to go back downstairs to get it fixed (while managing the temper of our already exhausted toddler, when all you want is just to get back to your room). Very thin walls, so we were concerned we’d be disturbing our guests when our toddler cried. Also how can a hotel the size of ibis not have at least a mini fridge in the room?!?! Would not recommend… dirty and depressing if you’re alone or in a couple, awful if you have a kid.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rym Deputy manager
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewNice breakfasts, close to subway
Rooms are not clean, very old equipment. Parking expensive
Dear guest, Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our breakfasts and the convenient location near the metro. We are sorry that the cleanliness of the rooms, the condition of the facilities, and the cost of parking did not meet your expectations. Your feedback is valuable and has been shared with our teams to help improve the quality of our services. We hope to have the opportunity to welcome you again and provide you with a better experience. Rym Executive assistant
Dear guest, Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our breakfasts and the convenient location near the metro. We are sorry that the cleanliness of the rooms, the condition of the fa… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewA bit clean
The toilet seat was not tight and fixed. One light in the room 227 not fixed properly and flicking on and off The ac was too noisy making rattling noise all night. No dim light to sleep. Breakfast lady was not nice at all. Grumpy and annoying. Not much choice on breakfast at cost 12 euros No tea at the bar.
Dear Guest, Thank you for taking the time to share your experience. We regret that several aspects of your stay did not meet your expectations. We have noted your comments regarding the room maintenance (toilet seat, lighting, and air conditioning) as well as your feedback on the breakfast experience and bar service. Your observations are valuable and will be shared with our teams to help improve the quality of our services. We are glad you found the overall cleanliness acceptable, and we hope to have the opportunity to welcome you again in better conditions. Best regards, Rym Executive assistant
Dear Guest, Thank you for taking the time to share your experience. We regret that several aspects of your stay did not meet your expectations. We have noted your comments regarding the room maintenance (toilet seat, lighting, and air con… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt is near the metro.
Staff and workers are very very rude. They don’t interest in nothing. Especially receptionists are so rude and they shout to clients. Beds and sheets are very dirty.
Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to read about your experience and sincerely apologize if you felt that the attitude of our staff was not welcoming. Please be assured that this is not reflective of the level of service we strive to offer. Your comments have been shared with the reception team so that necessary measures can be taken to ensure a more professional and courteous approach at all times. We are equally sorry to hear that the cleanliness of the room did not meet your expectations. This is clearly not acceptable, and we have immediately addressed this with our housekeeping team to prevent such issues from recurring. Your feedback is extremely valuable to us, and we hope to have the opportunity to offer you a much more pleasant experience in the future. Kind regards, Rym Executive assistant
Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to read about your experience and sincerely apologize if you felt that the attitude of our staff was not welcoming. Please be… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt was quite warm, so air-conditioning was a plus. It didn't work in the first room we git but we got another room after mentioning it. Both rooms were very spacious with a big bathroom.
I put a tap to the sink and it got stuck. We mentioned this to the staff but nobody came to fix it. Fortunately we didn't need the sink much, but I hope they will fix it before the next guest.
Dear Guest, Thank you very much for sharing your experience following your stay in our hôtel Ibis Paris Pantin Eglise. We’re glad to hear that you appreciated the spaciousness of the rooms and the comfort of the air-conditioning, especially during the warmer weather. We apologize for the inconvenience with the first room, but we're pleased our team was able to relocate you promptly. Regarding the sink issue, we sincerely regret that it was not addressed during your stay despite your report. Please rest assured that we have taken note of this and our maintenance team has since been informed to ensure it is resolved before the next guest's arrival. Your feedback is valuable and helps us improve. We hope to welcome you back soon for an even more pleasant experience. Warm regards, Excutive assistant
Dear Guest, Thank you very much for sharing your experience following your stay in our hôtel Ibis Paris Pantin Eglise. We’re glad to hear that you appreciated the spaciousness of the rooms and the comfort of the air-conditioning, especial… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified review