Reviews of Ibis Saint-Genis-Pouilly Genève 3 stars
95 rue Louis et Auguste Lumière, 01630 Saint-Genis-Pouilly, France
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent for CERN and central Geneva Swimming pool and gym Friendly staff
Nothing really
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewSpacious rooms Swimming pool
The pool area could be kept tidier. The restaurant staff could get the food orders correct.
Dear Susan, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay, especially the spacious rooms and our swimming pool. However, we're sorry to learn that the pool area and restaurant service did not fully meet your expectations. Please rest assured that your comments have been shared with our restaurant team. We are committed to improving our service and guest experience, and your feedback is invaluable in helping us do so. We hope to have the opportunity to welcome you again and provide an even better stay next time. Warm regards, Yana d Ercole Front Office Manager
Dear Susan, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay, especially the spacious rooms and our swimming pool. However, we're sorry to learn that the pool area and restaurant ser… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewgood wifi connection, the staff was mostly kind, a bar and a restaurant available in the reception
quite far from the nearest bus stop, no fridge or kettle in the room, the mattress was too soft, the view outside of window was not very pleasant – just a highway which was also quite noisy
Dear Diana, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the good Wi-Fi connection, the kindness of our staff, and the convenience of having a bar and restaurant available at the reception. We also appreciate your constructive comments. We’re sorry to hear that the distance from the bus stop and the lack of a fridge or kettle in the room did not meet your expectations. We understand how important these aspects are to a comfortable stay, and we’ll take your comments into account as we continue working to improve our guest experience. Thank you again for your valuable input, and we hope to have the opportunity to welcome you again in the future. Warm regards, Yana d Ercole Front Office Manager
Dear Diana, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the good Wi-Fi connection, the kindness of our staff, and the convenience of having a bar and restaurant available at the recepti… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewA comfortable clean room, beds were comfy. Very good air conditioning throughout the hotel. Plenty onsite parking. Excellent Wi-fi. A delicious buffy breakfast. Tasty food served in the restaurant. We opted to sit on the pleasant terrace for our evening meal. Staff were very friendly & helpful.
Dear Gary, Thank you so much for taking the time to share such a kind and detailed review! We’re delighted to hear that you enjoyed your stay with us - from the comfort of your room and the quality of our amenities to the tasty food and relaxing atmosphere on the terrace. It’s especially rewarding to know our team’s friendliness and helpfulness made a positive impression. We truly appreciate your feedback and hope to welcome you back again soon for another pleasant stay. Warm regards Yana d Ercole Front Office Manager
Dear Gary, Thank you so much for taking the time to share such a kind and detailed review! We’re delighted to hear that you enjoyed your stay with us - from the comfort of your room and the quality of our amenities to the tasty food and r… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewOk
Poor breakfast, terrible scramble eggs
Dear Jakub, Thank you for taking the time to share your feedback. We're glad to know that you had a wonderful overall experience. However, we're truly sorry to hear that the breakfast did not meet your expectations. Your comments have been shared with our breakfast team for review and improvement. We hope to have the opportunity to welcome you back and provide you with a better breakfast experience. Best regards, Yana d Ercole Front Office Manager
Dear Jakub, Thank you for taking the time to share your feedback. We're glad to know that you had a wonderful overall experience. However, we're truly sorry to hear that the breakfast did not meet your expectations. Your comments have be… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewCosy room, essential but quite comfortable. Very clean (very good !). Air conditioning quite good (and very welcome in this hot Summer). Staff quite cordial, polite and professional.
Dear Simone, Thank you so much for your kind words! We're delighted to hear that you found the room cosy, comfortable, and clean - we know how important that is for a relaxing stay. We're also glad the air conditioning helped you stay cool during the summer heat! It’s wonderful to hear that our team made a positive impression. Your recognition of their cordiality and professionalism truly means a lot to us. We hope to welcome you back again soon! Warm regards, Yana d Ercole Front Office Manager
Dear Simone, Thank you so much for your kind words! We're delighted to hear that you found the room cosy, comfortable, and clean - we know how important that is for a relaxing stay. We're also glad the air conditioning helped you stay cool… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewAirport pickup and drop off. Hotel is out in the countryside. Peaceful walk along paths to take bus to CERN, so convenien. Staff very helpful
Dear Margaret, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our peaceful countryside location and found the access to CERN convenient with the nearby walking paths and public transport. We're also glad the airport shuttle service added to the comfort of your stay. Your compliment about our helpful staff means a lot — we’ll be sure to share it with the team. We hope to welcome you back soon for another relaxing and enjoyable stay! Warm regards, Yana d Ercole Front Office Manager
Dear Margaret, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our peaceful countryside location and found the access to CERN convenient with the nearby walking paths and public transport. We're also glad t… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewAir conditioning puts whole Geneva to shame pod.
Shower place are too small, and same soap for body/hair/carpet is not a good thing.
Dear Oleg, Thank you for your review and for highlighting both the strengths and areas for improvement. We're glad to hear you consider us one of the best in this price range - and we truly appreciate your confidence in our potential. We acknowledge your feedback on the shower space and the all-in-one soap. While our concept focuses on simplicity and functionality, we understand that some aspects could be improved for greater comfort. Your suggestions are valuable, and we’ll definitely take them into account as we continue to improve our guest experience. We hope to have the pleasure of welcoming you again soon! Best regards Yana d Ercole Front Office Manager
Dear Oleg, Thank you for your review and for highlighting both the strengths and areas for improvement. We're glad to hear you consider us one of the best in this price range - and we truly appreciate your confidence in our potential. We… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe breakfast service was decent.
The hotel informed us that Uber was not coming to the hotel because of construction in the area. The hotel called a taxi for us and the taxi arrived quickly. But the next day, I set up an Uber ride and it came after 15 minutes or so. Then later, I checked my credit card and saw that the taxi ride changed from the day before was more than twice as much as the Uber ride. The hotel insisted that this was a normal charge by the taxi. I was not happy with the hotel for not alerting me to the excess charges the taxi service charged.
Dear William, Thank you for taking the time to share your experience with us. We are glad to hear that the breakfast service met your expectations and that our team was able to assist with arranging transportation promptly. Regarding the taxi and Uber service, we would like to clarify that Uber does not operate for rides originating in France to Switzerland, but it is available for trips starting in Switzerland to France. Taxi fares are set independently by the providers and can vary; we regret that the cost difference was not clearly communicated to you in advance and understand your concerns. Your feedback is valuable, and we will review our communication processes to better inform future guests about transportation options and potential fare differences. We hope to have the opportunity to welcome you again and provide a seamless experience. Best regards, Yana d Ercole Front Office Manager
Dear William, Thank you for taking the time to share your experience with us. We are glad to hear that the breakfast service met your expectations and that our team was able to assist with arranging transportation promptly. Regarding the… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewRoom was very clean. Beds were comfortable.
This hotel is in an industrial area with no nearby facilities. Unless you drive into Geneva, you're left with eating at the hotel's restaurant, which is mediocre. The twin-bed room is tiny compared to US standards, with no comfortable place to sit except on the bed.
Dear Sheryl, Thank you for your feedback. We're happy to hear you found the room clean and the beds comfortable. We understand that the location may feel isolated without a car, and we're sorry the restaurant didn't meet your expectations. Your comments will be shared with our team for improvement. Regarding the room size and seating, we recognize that European standards can differ from those in the U.S., and we appreciate your perspective. We hope to have the opportunity to better serve you in the future. Best regards Yana d Ercole Front Office Manager
Dear Sheryl, Thank you for your feedback. We're happy to hear you found the room clean and the beds comfortable. We understand that the location may feel isolated without a car, and we're sorry the restaurant didn't meet your … Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe location and facility was mediocare, but staffs were super kind and helping! Our flight was delayed, but they sent us a shuffle, right at the arrival time, to pick us up and it was super helpful!
Dear Farshid, Thank you for taking the time to share your feedback with us! We're delighted to hear that our team made a positive impression and that the shuttle service was helpful, especially after your flight delay. Your kind words about our staff mean a lot to us. We also appreciate your comments regarding the location and facilities, and we’ll take them into consideration as we continue working to improve the guest experience. We hope to have the pleasure of welcoming you again in the future! Best regards Yana d'Ercole Front Office Manager
Dear Farshid, Thank you for taking the time to share your feedback with us! We're delighted to hear that our team made a positive impression and that the shuttle service was helpful, especially after your flight delay. Your kind words… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewExcellent. Friendly staff. Pity there were no tea or coffee making facilities in the room
Dear Peter, Thank you so much for your kind review! We're delighted to hear you found our staff friendly — it truly means a lot to us. We appreciate your feedback about the tea and coffee facilities, and we’ll certainly take it into consideration as we continue to improve our guest experience. We hope to welcome you back again soon! Best regards Yana d'Ercole Front Office Manager
Dear Peter, Thank you so much for your kind review! We're delighted to hear you found our staff friendly — it truly means a lot to us. We appreciate your feedback about the tea and coffee facilities, and we’ll certainly take it into co… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewI email them and asked for guest card thinking it is located in Geneva but did not tell me the hotel is in France and i spent more in taxi than hotel. They should have told me they cannot issue guest card because they are in France. The name of hotel is very deceiving.
Dear Narcisa, Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the location of our hotel. We would like to clarify that our address is clearly listed on all our websites, and it is mentioned that we are located in Saint-Genis-Pouilly, France, with Geneva indicated as a nearby city. This is because we are situated right on the border with Switzerland. When you reached out to us, we informed you about the bus that connects the airport to the hotel, which would have been a more economical option than a taxi. We understand that this may have caused some inconvenience, and we apologize for any misunderstanding. We strive to be transparent and ensure our guests have all the necessary information before their arrival. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Regards Yana d'Ercole Front Office Manager
Dear Narcisa, Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the location of our hotel. We would like to clarify that our address is clearly listed on all our websites, and it is mentioned that we a… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewQuiet location at the edge of town, 40min walk to CERN, very comfortable beds and good food in the restaurant. Very easy to get into Geneva as well, public transport is top class.
Dear Andy, Thank you for your wonderful review! We're delighted to hear that you enjoyed our quiet location, comfortable beds, and the food in our restaurant. It's great that you found it easy to get into Geneva with the excellent public transport options available. We hope to welcome you back soon for another enjoyable stay! Best regards Yana d'Ercole Front Office Manager
Dear Andy, Thank you for your wonderful review! We're delighted to hear that you enjoyed our quiet location, comfortable beds, and the food in our restaurant. It's great that you found it easy to get into Geneva with the excellent … Show more
Reviewed: 28 March 2025 · Stayed in February 2025
Verified reviewGood size room
No water cooker in room
Dear Mark, Thank you for your feedback! We're glad to hear you enjoyed the room size. Regarding the lack of a kettle in the room, we’re always happy to provide hot water at the front desk, available 24/7. Just let us know if you need any! We hope to welcome you back soon! Best regards Yana d'Ercole Front Office Manager
Dear Mark, Thank you for your feedback! We're glad to hear you enjoyed the room size. Regarding the lack of a kettle in the room, we’re always happy to provide hot water at the front desk, available 24/7. Just let us know if you ne… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe room is clean, and the double room has a lovely-sized bed that is very comfortable.
It was advertised on Booking.com that a free shuttle transfer from Geneva Airport was available; however, the front desk informed us that this service is not free and does not operate on weekends, which is misleading, I specifically chose to stay at this hotel because I wanted this service. Please update this information on the website.
Dear Nicholas, Thank you for your feedback. We’re pleased to hear that you found the room clean and the bed comfortable. We sincerely apologize for the confusion regarding the airport shuttle. As advertised, the shuttle service is indeed free but operates on a set schedule and requires prior booking. We regret that this wasn’t clearly communicated to you during your stay, and we will make sure to update the information on our Booking.com listing to avoid any future misunderstandings. We also apologize for any inconvenience caused by the shuttle not operating on weekends. Your feedback is truly valuable to us, and we hope to have the opportunity to welcome you back with a more seamless experience. Best regards Yana d'Ercole Front Office Manager
Dear Nicholas, Thank you for your feedback. We’re pleased to hear that you found the room clean and the bed comfortable. We sincerely apologize for the confusion regarding the airport shuttle. As advertised, the shuttle service is indeed … Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe hotel offers free airport shuttles but didn't tell us that 1 the shuttle doesn't run before 7am on weekdays and 2 the shuttles doesn't run at all on weekends. I specifically booked this hotel for the shuttles, and when speaking to staff, they just said that they would call the manager, but we never heard from the manager. When we tried to order drinks through room service to our room, we were told that we had to go downstairs to order and collect even after our passports were checked at check-in... overall, I was very disappointed in the hotel and the amenities offered but not received
Dear Travor, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the airport shuttle, we understand that reliable transportation is important, and we regret that the shuttle schedule did not meet your needs. As mentioned on Booking.com, the shuttle service is subject to availability and requires prior booking, which may not have been clearly communicated during your reservation or at check-in. We will work to improve the clarity of this information for future guests. Regarding the room service, we apologize for the inconvenience caused by the need to go to the bar to collect drinks. This is our current policy, and we understand it may not have been ideal for you. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future with a more seamless experience. Best regards Yana d'Ercole Front Office Manager
Dear Travor, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the airport shuttle, we understand that reliable transportation is important, and… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified review