Reviews of Hôtel Best Western The Wish Versailles 3 stars

Dear Sir, Thank you for sharing your experience, and I am sincerely sorry to hear that your arrival at the hotel did not meet your expectations. Hygiene and cleanliness are top priorities for our team. Our housekeeping staff is meticulous in preparing the rooms. We did indeed make a mistake in assigning you a room that had not yet been cleaned. However, we quickly offered you another room. I sincerely hope to have the opportunity to welcome you back and offer you an experience that truly reflects the quality and comfort for which we are renowned. Jules, Assistant Manager

Dear Sir, Thank you for sharing your experience, and I am sincerely sorry to hear that your arrival at the hotel did not meet your expectations. Hygiene and cleanliness are top priorities for our team. Our housekeeping staff is meticulous… Show more

Dear Sir, We are very sorry to read about your negative experience. Our team strives to provide impeccable service and rigorous cleaning of our rooms. An error was indeed made at check-in: the room initially allocated had not yet been cleaned. You immediately went back down to reception, where our member of staff immediately offered you another room, after checking it as a precaution. It was at this point that you expressed your wish not to stay in our establishment and left. You therefore did not stay with us in the end. With regard to the availability of our restaurant and bar, it is true that our establishment has specific opening times, particularly for evening services. However, there are many restaurants in the vicinity that are still accessible, and we are always on hand to advise you and even facilitate your reservations or deliveries. Finally, please allow us to point out that the comparison you make at the end of your review is far from pleasant for our teams, who work hard every day to offer a quality welcome. Jules, Assistant Manager

Dear Sir, We are very sorry to read about your negative experience. Our team strives to provide impeccable service and rigorous cleaning of our rooms. An error was indeed made at check-in: the room initially allocated had not yet been cle… Show more

Dear Sir, I'm delighted to read your wonderful comment! Your total satisfaction is a real source of motivation for our entire team. We are so pleased that our establishment has perfectly met your expectations. Our privileged location, in a peaceful district on the outskirts of Versailles, offers the ideal setting for a relaxing stay, while remaining close to the region's major attractions. We look forward to welcoming you back for your next stay. Jules, Assistant Manager

Dear Sir, I'm delighted to read your wonderful comment! Your total satisfaction is a real source of motivation for our entire team. We are so pleased that our establishment has perfectly met your expectations. Our privileged location,… Show more

Dear Guest, Thank you for staying at the Best Western The Wish Versailles and for sharing your experience with us. We are delighted that you were able to enjoy our pleasant relaxation area with its heated outdoor swimming pool, as well as our cosy lounge. Our team is pleased to have contributed to making your stay a pleasant one, in particular our housekeeping and catering teams who are always ready to listen to your needs. As for the size of your room, we offer different categories to meet the varied needs of our guests. Choosing a superior room, particularly given the length of your stay, would undoubtedly have offered you optimum comfort. As for breakfast, we are sorry that it did not live up to your expectations. We make a point of offering local and organic products. In fact, our establishment has been awarded the ‘Clef Verte’ label. It is also for this reason that the rooms do not have mini-bars, in the interests of ecological responsibility. We hope to have the opportunity to welcome you again, perhaps during the summer period, so that you can fully enjoy the charms of our establishment. Jules, Assistant Manager

Dear Guest, Thank you for staying at the Best Western The Wish Versailles and for sharing your experience with us. We are delighted that you were able to enjoy our pleasant relaxation area with its heated outdoor swimming pool, as well as… Show more

Dear Mr Hussein First of all, thank you for taking the time to share your review. We are delighted to hear that you find our establishment comfortable and suitable for regular visitors to the area. However, we have to be honest: your score of 6/10 is a real disappointment for our team. Our staff work hard every day to provide the best possible experience, and a score like this does not reflect their efforts. Furthermore, it lowers the average score for our establishment, which is all the more regrettable when your comment highlights several positive aspects of your stay. We understand that holding seminars can sometimes feel like a shared space, but we always try to ensure that this does not affect the comfort of our guests. We sincerely hope that, on reflection, you may decide to adjust your rating to reflect more accurately the quality of our welcome and service. Our ambition is to offer you a 10/10 stay, and we would be delighted to discuss with you to better understand what we could improve. We look forward to welcoming you back and remain at your disposal. Yours sincerely Pauline - Executive Assistant

Dear Mr Hussein First of all, thank you for taking the time to share your review. We are delighted to hear that you find our establishment comfortable and suitable for regular visitors to the area. However, we have to be honest: your sc… Show more

Dear Madam, Thank you for choosing our establishment for your autumn stay near Paris. Our housekeeping team is usually very attentive to the meticulous preparation of the rooms and we are surprised by your comment. Please be assured that our staff would have been able to remedy the situation immediately and assign you to another room on request. We regret that tiredness and the late hour prevented you from contacting us. However, we would like to thank you for the kindness and responsiveness of our team to your request, which enabled you to leave earlier, while offering you breakfast in compensation. We hope to be able to welcome you again and show you the real quality of our service so that you don't end up with this mixed experience. Pauline, Assistant Manager

Dear Madam, Thank you for choosing our establishment for your autumn stay near Paris. Our housekeeping team is usually very attentive to the meticulous preparation of the rooms and we are surprised by your comment. Please be assured tha… Show more

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed the quiet ambiance of our hotel and the fantastic location. However, we are sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the breakfast and the preparation of the eggs have been noted, and we will share this with our kitchen team to ensure we provide a better experience in the future. Regarding the housekeeping service, we apologize if you felt a lack of privacy during your stay. Our staff is trained to respect our guests' comfort and privacy, and we will address this issue with our team to ensure this does not happen again. We appreciate your feedback as it helps us improve, and we hope to have the chance to welcome you back in the future for a more pleasant stay. Kind regards, Pauline Assistant Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed the quiet ambiance of our hotel and the fantastic location. However, we are sorry to hear that certain aspects of your stay did no… Show more

Dear Madam Thank you for choosing our hotel for your family stay and for taking the time to share your experience. We are delighted to read your praise for our breakfast buffet. Our team makes every effort to offer a wide choice of fresh, balanced and tasty products to satisfy all tastes and delight our guests from the start of the day. It's a real pleasure to see that this copious and varied buffet has met your expectations. It is also a pleasure to read that our staff were so helpful and attentive throughout your stay. Your satisfaction is our priority and we train our teams with this in mind. However, we regret that the size of your Premium Queen Size Bed room was not entirely to your liking. We offer different categories of rooms to meet the varied needs of our customers. Please let us know your preferences when you make your next booking, and we will be delighted to advise you on the room best suited to your needs. In addition, all the information relating to your reservation, in particular its size, is explicitly indicated on Booking.com, so it is regrettable that you were not aware of it. We hope to have the opportunity to welcome you again for a most pleasant stay in the heart of the Versailles region. Pauline, Assistant Manager

Dear Madam Thank you for choosing our hotel for your family stay and for taking the time to share your experience. We are delighted to read your praise for our breakfast buffet. Our team makes every effort to offer a wide choice of fresh,… Show more

Dear Guest, We are delighted to read your review of The Wish. We are delighted that you were able to take full advantage of the facilities and cleanliness of our Premium Queen-Size Bed rooms during your family stay. We were delighted by your mention of the hotel's ideal location with a bus stop right in front of it. This is one of our strengths in enabling our guests to get around easily and reach the main points of interest in the region, such as the Château de Versailles or Paris. As far as access to local shops is concerned, we understand that you may have found the distance a little long to walk. Please do not hesitate to ask our reception team for advice the next time you are in the area, as we will be able to tell you the quickest routes to the local supermarkets. We look forward to welcoming you back to the Best Western The Wish for an equally memorable stay. Pauline, Assistant Manager

Dear Guest, We are delighted to read your review of The Wish. We are delighted that you were able to take full advantage of the facilities and cleanliness of our Premium Queen-Size Bed rooms during your family stay. We were delighted by … Show more

Dear Madam, Thank you for choosing our hotel for your overnight stay in Guyancourt. We would have liked to satisfy you completely and regret that we were unable to do so. Your appreciation of our strategic location gives us great pleasure. It's true that we're ideally located, close to the sublime Château de Versailles, a real advantage for visiting this jewel of our history. We're also delighted to hear that you enjoyed our restaurant and swimming pool. These are two major assets of our establishment that we feel very strongly about, and it's always gratifying to know that our guests are satisfied with them. We're sorry if the size of your room surprised you. However, we communicate our services transparently on booking platforms, with precise descriptions (dimensions, equipment list...) and photos. Our rooms are nonetheless functional and comfortable, so you can enjoy a good night's sleep. We hope you have fond memories of your visit to France, and that you will trust us again for your next stay. Pauline, Assistant Manager

Dear Madam, Thank you for choosing our hotel for your overnight stay in Guyancourt. We would have liked to satisfy you completely and regret that we were unable to do so. Your appreciation of our strategic location gives us great pleasu… Show more