Reviews of Hotel Kanaï 3 stars
10 Rue De Béthune (adresse postale) / Entrée rue de la Vieille Comédie, Lille Centre, 59000 Lille, France
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation
Cleaning could have been more thorough- there was grime around the flush panel of the toilet when it was pressed in
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewA lovely hotel in the centre of Lille. Our room was spacious and comfortable, and we slept really well. Despite being on the first floor and in the city centre, there was no noise bleed from outside at all. Staff were great, and it is well priced. Recommended!
Hello Gill, Thank you so much for your wonderful feedback! We are delighted that you enjoyed the comfort of the room, the peaceful atmosphere despite being right in the city centre, and the friendliness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you again on your next visit to Lille.
Hello Gill, Thank you so much for your wonderful feedback! We are delighted that you enjoyed the comfort of the room, the peaceful atmosphere despite being right in the city centre, and the friendliness of our staff. Your recommendation mea… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFantastic location in the centre of the city. Entrance to the hotel was clean and well presented. Room was clean and well decorated. Staff very friendly and dealt with any questions and were keen to help.
Thank you very much for your great review, Mark! We're delighted that you enjoyed the central location, the cleanliness, and the warm welcome from our team. We also appreciate your feedback regarding comfort and facilities — we’re always looking for ways to improve. We’d be happy to welcome you again!
Thank you very much for your great review, Mark! We're delighted that you enjoyed the central location, the cleanliness, and the warm welcome from our team. We also appreciate your feedback regarding comfort and facilities — we’re alway… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation
The room had a strong, unpleasant smell coming from the toilet that made it extremely uncomfortable to be in.
Dear Tatiana, Thank you for your feedback. We’re truly sorry to hear about the unpleasant smell in your room — this is not the standard we aim to offer. Please be assured that we’ve taken note of the issue and have already addressed it with our maintenance team to prevent future occurrences. We’re glad you appreciated the friendliness of our staff and hope to have the chance to welcome you again under better conditions. Best regards,
Dear Tatiana, Thank you for your feedback. We’re truly sorry to hear about the unpleasant smell in your room — this is not the standard we aim to offer. Please be assured that we’ve taken note of the issue and have already addressed it with… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWe were very tired but knew that it was an hour until check-in when we made our way to the hotel. The receptionist was so welcoming and offered us cold water in the seating area. Most appreciated. A map of the Lille was produced for us and we were told about how we could make a coffee or tea in the adjoining room. A great start to a very enjoyable stay.
Dear Carole, Thank you so much for your kind words! We're delighted to hear that you felt welcomed and appreciated the little touches upon your arrival. It was a pleasure to have you with us, and we’re glad we could help make the start of your stay in Lille so enjoyable. We hope to see you again in the future! Warm regards, Hotel Kanai***
Dear Carole, Thank you so much for your kind words! We're delighted to hear that you felt welcomed and appreciated the little touches upon your arrival. It was a pleasure to have you with us, and we’re glad we could help make the start … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewGorgeous breakfast, room got upgraded by the reception as it was my wife's birthday surprise ! Central Lille, perfect for exploring the old town, 10 minutes walk from the Euro station. Asked reception for advice on restaurants, & then tried four of their suggestions..all fantastic!
Mosquitoes got into the room because we opened the window instead of using the air con the first night...and both got bitten to pieces!! Lesson learned, so window shut & air con for 2nd night .
Hello Bernard, Thank you very much for your wonderful feedback! We're delighted that the birthday surprise and our central location contributed to a great stay. We appreciate your understanding regarding the mosquitoes and are glad you found a solution for a restful second night. Looking forward to welcoming you and your wife again! Best regards, The Hotel Kanai*** Team
Hello Bernard, Thank you very much for your wonderful feedback! We're delighted that the birthday surprise and our central location contributed to a great stay. We appreciate your understanding regarding the mosquitoes and are glad you … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGarage
Bed too soft, bathroom very old/sliding door not easy to open/close properly
Hello Xaver, Thank you for your feedback. We’re glad you appreciated the garage and the location. We apologize for the discomfort caused by the bed and the bathroom door. Your comments have been shared with our team to improve these aspects. We hope to welcome you back in the future for a better experience.
Hello Xaver, Thank you for your feedback. We’re glad you appreciated the garage and the location. We apologize for the discomfort caused by the bed and the bathroom door. Your comments have been shared with our team to improve these aspects… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewPerfect location in city center. Close to shops, restaurants.
Rooms cleaning could be improved.
Hello, Thank you for your review and your compliments about our central location. We take your comment regarding the room cleaning seriously and will do our best to improve in this area. We look forward to welcoming you again.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation handy to the euro star . Close to town center .
Stairs was put on the top floor no elevator Ask for a low room
Thank you, Gary, for your feedback. We're glad the location and cleanliness met your needs. We note your comment about the stairs and the lack of elevator on the top floor, which is clearly stated on the hotel listing. For your next stay, please feel free to request a lower floor room.
Thank you, Gary, for your feedback. We're glad the location and cleanliness met your needs. We note your comment about the stairs and the lack of elevator on the top floor, which is clearly stated on the hotel listing. For your next sta… Show more
Reviewed: 16 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewStaff were very friendly. Location really good for access to old town lille. Noise from outside did not carry into the rooms. 15min or so walk from eurostar terminal
There are steps to reception and also up to rooms but hotel were very happy to assist with baggage
Hello Claire, Thank you very much for your kind words! We’re delighted you enjoyed our friendly staff and convenient location near Old Town Lille. We appreciate your understanding regarding the stairs, as mentioned in our hotel description, and are always happy to assist with baggage to make your stay more comfortable. We hope to welcome you back soon!
Hello Claire, Thank you very much for your kind words! We’re delighted you enjoyed our friendly staff and convenient location near Old Town Lille. We appreciate your understanding regarding the stairs, as mentioned in our hotel description,… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewBreakfast was nice. Location is great.
Thank you, Justin, for your feedback. We’re glad you enjoyed the breakfast and the great location. We look forward tThank you, Justin, for your feedback.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewStaff and location
Thank you so much Fiona for your kind words! We’re delighted to hear you felt welcome and appreciated our staff and central location. It was a pleasure having you, and we hope to see you again soon!
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGreat location between railway station and city centre, staff always friendly and helpful, manager always cared about improving our stay!
Thank you so much, Domonik, for your wonderful review! We're delighted that you enjoyed our location and appreciated the care and support from our team. It was a pleasure having you with us, and we hope to welcome you back soon!
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewNice an central, lovely staff
No bar facilities but not the end of the world plenty pubs/ bars within very close proximity
Thank you very much for your kind recommendation! We're delighted you enjoyed our central location and lovely staff. While we don't have a bar on-site, we're glad you found plenty of nearby options. We hope to welcome you again soon!
Thank you very much for your kind recommendation! We're delighted you enjoyed our central location and lovely staff. While we don't have a bar on-site, we're glad you found plenty of nearby options. We hope to welcome you again … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation
No lift !!!! Very expensive