Reviews of Best Western Bourgoin Jallieu 3 stars
15 Rue Edouard Branly Zac La Maladiere, 38300 Bourgoin, France
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewParking and location and breakfast was ok.
Bed was to close to the door, bath difficult difficult to get out of, and pluf wouldnt stay in ao we had to have shower, original was not prepared, and reconditioning was difficult to get confrorable.
Hello, Thank you for taking the time to review your stay. We have taken note of your feedback and already have a solution to make your next visit more comfortable: your reservation was for one of our standard rooms, but we have larger rooms that are often more suitable for families, namely our superior rooms! These rooms are more spacious with higher ceilings. Please do not hesitate to contact us for more information. See you soon. Emmy - Réception & Commercial
Hello, Thank you for taking the time to review your stay. We have taken note of your feedback and already have a solution to make your next visit more comfortable: your reservation was for one of our standard rooms, but we have larger roo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe friendly receptionist he was perfect so happy and friendly
1st room dirty plug would not open on sink bathroom light not working .so I moved but the rooms are so dusty and hair everywhere bad nights sleep for me having asthma
Dear Guest, thank you for sharing your feedback. We are truly sorry to read about the cleanliness and maintenance issues you encountered, as well as the discomfort caused during your stay. Please rest assured that your comments have been taken very seriously and shared with our housekeeping and maintenance teams for immediate action. On a positive note, we are pleased that our receptionist made a good impression. We sincerely regret that your experience did not meet your expectations and we hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Cheyma and the entire Best Western team
Dear Guest, thank you for sharing your feedback. We are truly sorry to read about the cleanliness and maintenance issues you encountered, as well as the discomfort caused during your stay. Please rest assured that your comments have been ta… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewVery handy to the motorway ! Just down the road an area of restaurants easy parking
Hello, We thank you for your feedback. We are happy that our location, close to the highway and restaurants, as well as the ease of parking have contributed to the success of your stay. Looking forward to welcoming you again, Best regards, The team of the Best Western Bourgoin-Jallieu
Hello, We thank you for your feedback. We are happy that our location, close to the highway and restaurants, as well as the ease of parking have contributed to the success of your stay. Looking forward to welcoming you again, Best regards, … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewDear guest, thank you for your feedback and the 8/10 rating. We are glad that our hotel was a perfect stop for your journey. We look forward to welcoming you again on your next trip. Cheyma – Best Western Team
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location for stopping on our way to the south.
Hello, We thank you for your comment. We are delighted that our location was convenient for your stopover to the south. Looking forward to welcoming you again, Best regards, The team of the Best Western Bourgoin-Jallieu
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe staff were excellent, very friendly and polite. The bar was comfortable and modern and same for breakfast.
Nothing
Hello, Thank you for your feedback! We are delighted that our buffet and bar area has been pleasant for you and that you have been able to enjoy it during your stay! Looking forward to having you again among us! Jeanne - Reception and Catering
Hello, Thank you for your feedback! We are delighted that our buffet and bar area has been pleasant for you and that you have been able to enjoy it during your stay! Looking forward to having you again among us! Jeanne - Reception and Cate… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewComfortable beds and pillows. Air conditioning is very good. Lots of parking. Water cooler in the corridors. Spacious rooms, nice bar area. Friendly staff. Good location for the autoroute, 15 minute walk to some restaurants, 35 minute walk to the town centre
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Hello Steven, Thank you very much for your excellent feedback! We are delighted that the comfort, facilities, hospitality of our team, and location fully met your expectations. Your satisfaction is our greatest reward. We look forward to seeing you again on your next stay. Best regards, Emmy - Réception et Commercial
Hello Steven, Thank you very much for your excellent feedback! We are delighted that the comfort, facilities, hospitality of our team, and location fully met your expectations. Your satisfaction is our greatest reward. We look forward to s… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewSurprised how roomy and clean it was
Dear Guest, Thank you so much for your great rating and kind words! We’re delighted that you were pleasantly surprised by the spaciousness and cleanliness of your room. Your satisfaction is our best reward. We hope to have the pleasure of welcoming you again soon. Cheyma from the Best Western team
Dear Guest, Thank you so much for your great rating and kind words! We’re delighted that you were pleasantly surprised by the spaciousness and cleanliness of your room. Your satisfaction is our best reward. We hope to have the pleasure of… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 May 2025 · Stayed in February 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewLocation to Autoroute & restaurant
Very basic and dated
Dear guest, Thank you for your review. We’re glad you appreciated our convenient location close to the motorway and restaurant. We acknowledge your comments about the facilities being basic and a bit dated, and we will consider improvements. Cheyma from the Best Western team
Dear guest, Thank you for your review. We’re glad you appreciated our convenient location close to the motorway and restaurant. We acknowledge your comments about the facilities being basic and a bit dated, and we will consider improvement… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewLovely beds and cusions. Friendly staff. Close to the highway
Very noisy room.
Dear Guest, Thank you for your feedback. We are delighted to hear that you appreciated our comfortable beds and cushions, as well as the friendliness of our staff and our convenient location. However, we regret that noise disturbed your stay. Your comment is important to us, and we will do our best to improve this aspect. We hope to welcome you again for a better experience. Best regards, Cheyma – Best Western Team
Dear Guest, Thank you for your feedback. We are delighted to hear that you appreciated our comfortable beds and cushions, as well as the friendliness of our staff and our convenient location. However, we regret that noise disturbed your st… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThe room looked nice and was comfortable. Clearly fairly recently renovated. Appreciated the kettle and decently sized cups. Staff were great and helped us with printing some documents. Conveniently located on route from Alps to Lyo airport. Liked the memory foam pillows.
The light in the bathroom mirror was a right nuisance when trying to keep the bedroom dark for sleeping. The door has a window so it shone right through. Would be much better to not have that light. The warm breakfast was so so.
Dear Guest, Thank you for your detailed feedback! We’re delighted that you found the room comfortable and appreciated the recent renovations, as well as the memory foam pillows and the in-room amenities. Our team is always happy to assist, and we’re glad we could help with your documents. We take note of your comments regarding the bathroom mirror light. Please note that our Superior rooms do not have LED mirror lights, offering a more tranquil atmosphere for restful nights. Our Standard rooms are designed with a cozy and cocooning ambiance to provide a warm and inviting space. We also appreciate your feedback on the warm breakfast and will look into ways to improve it. We hope to welcome you again on your next journey! Cheyma & the Best Western Team
Dear Guest, Thank you for your detailed feedback! We’re delighted that you found the room comfortable and appreciated the recent renovations, as well as the memory foam pillows and the in-room amenities. Our team is always happy to assist,… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified review