Reviews of Kyriad Saint Chély d'Apcher - Aire de la Lozère 3 stars
Aire de la Garde – Autoroute A75, 48200 Albaret-Sainte-Marie, France
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Noise from motorway, windows didn’t close, toilet smell in the room, reception is not on 24hrs as advertised.
Hello Bogdan, Thank you for sharing your experience at our establishment. We are sorry that your stay did not meet your expectations and, above all, did not meet the quality of service we strive to offer our guests. Our hotel is located on a highway, so noise is inevitable, which is why we offer rooms on the opposite side. An on-call number is displayed at the hotel entrance and in each room, and we are available even outside of opening hours to respond to your needs, such as a room change due to noise or bad smells. Finally, there is no mention that our reception is open 24 hours a day. You can check in at any time using the check-in kiosk. Reception hours are listed on the website or in the message you receive when you make your reservation. We hope that after these clarifications, you will still choose to stay with us. Sarah, Receptionist.
Hello Bogdan, Thank you for sharing your experience at our establishment. We are sorry that your stay did not meet your expectations and, above all, did not meet the quality of service we strive to offer our guests. Our hotel is located … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room was very clean, comfortable bed and good shower.
The breakfast was very pricey (25 euros for 2 of us) for not much. Cold meats, cheese and pastries for 25 euros seemed excessive. However overall, the hotel and room was very clean and comfortable.
Dear guest, Thank you for your comment and for highlighting the cleanliness of our rooms. However, we are surprised by your concern about our breakfast. Breakfast offers more than 40 choices: omelets, bacon, sausages, beans w/ tomato sauce, 4 regional cheeses, 2 regional cold meats, french white cheese, yogurts, fresh fructs, differents breads, various pastries, various cereals, 5 regional jams, honey from local beehives, spread, a plenty of hot drinks, 3 different fruct juices, and I'm sure that isn't all! It's excessive to write that for €25 you only get pastries, cold meats, and cheese, which is not true at all. Breakfast costs €12.90 per person, with a large selection of products, and it's a buffet à volonté ! Sincerely, KRISTINA
Dear guest, Thank you for your comment and for highlighting the cleanliness of our rooms. However, we are surprised by your concern about our breakfast. Breakfast offers more than 40 choices: omelets, bacon, sausages, beans w/ tomato … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewSilence. Comfortable mattresses.
Wi-Fi was without a password. When connected, the Internet did not work.
Hello Robert, Thank you for sharing your experience at our hotel. We are delighted that you enjoyed the comfort and tranquility of your room. Regarding the Wi-Fi, we are very sorry for the outage, which was unfortunately beyond our control. We hope to have the pleasure of welcoming you back soon. See you soon, Sarah – Receptionist
Hello Robert, Thank you for sharing your experience at our hotel. We are delighted that you enjoyed the comfort and tranquility of your room. Regarding the Wi-Fi, we are very sorry for the outage, which was unfortunately beyond our control.… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewUnfortunately no mention of ongoing building work when booking or restaurant Access to first floor rooms was via the dining room which was in the process of reconstruction.(It was clear from the attitude of the reception staff they were not pleased that my spouse needs to use the stairs due to a phobia about elevators).
Location ,parking,decor.
Hello Michael, You are mistaken about our establishment, as no work was carried out during the summer. Perhaps you meant to leave this comment for another hotel you stayed at this summer? Sarah, receptionist.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGood value for money, it’s convenient (located by the motorway) and you get what you paid for
Hello Keara, Thank you for sharing your experience at our hotel. We are delighted that you appreciated our good value for money and the convenience of our location. We look forward to welcoming you back very soon. See you soon, Sarah – Receptionist
Hello Keara, Thank you for sharing your experience at our hotel. We are delighted that you appreciated our good value for money and the convenience of our location. We look forward to welcoming you back very soon. See you soon, Sarah – Rece… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe young man on reception was very pleasant and professional and coped well with our faltering french and his English was excellent. He also served us 2 very cold fresh beers....very welcome! At breakfast time, he was attentive in clearing tables and restocking the food, and I must say that the coffee was excellent. The room was clean and functional, but a comfortable bed and good shower made up for the dodgy sliding door.
Dear guest, Thank you very much for your compliments, which we greatly appreciate! We look forward to welcoming you again. Warm regards, The Kyriad team.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThis hotel goes beyond the traditional place to stay. It is a very picturesque place. Our check-in was as fast as you can imagine. The woman at the reception was very kind, friendly and polite. Near the hotel there are two chains of charging stations for electric cars, McDonald's, a restaurant. In addition, the hotel itself has a cafe. Dog-friendly. Free parking for hotel guests. Probably the spirit of the Templars and Hospitallers, who helped medieval wanderers, still hovers in these places.
We received only one electronic key. And when I walked with the dog in the evening my wife stayed without the light in the room. I had to take key for entrance.
Hello Audrey, We are delighted to read your glowing review of our hotel. We are thrilled that you enjoyed the setting, the speed of your check-in, and the friendliness of our reception team. Regarding the single electronic key, we understand that this may have been inconvenient. Please note that you could have simply asked for a second room card at the front desk; we would have been happy to provide one for your convenience. We hope to see you again very soon! Sarah, receptionnist.
Hello Audrey, We are delighted to read your glowing review of our hotel. We are thrilled that you enjoyed the setting, the speed of your check-in, and the friendliness of our reception team. Regarding the single electronic key, we underst… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewFriendly staff and good comfortable bed
Hello Stuart, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and hope to see you again soon. Sarah, Receptionist
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThe lady at reception was very pleasant & helpful.
Hello, Thank you very much for this positive comment! We are delighted to hear that you enjoyed the welcome and service from our reception team. It's always a pleasure to know that our efforts to make our guests' stay pleasant are noticed. We look forward to welcoming you again. Sarah, receptionist
Hello, Thank you very much for this positive comment! We are delighted to hear that you enjoyed the welcome and service from our reception team. It's always a pleasure to know that our efforts to make our guests' stay pleasant are … Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewClean
Automated checking and unattended reception. Noisy room facing traffic
Hello Simon, Thank you for sharing your experience at our establishment. However, you chose this service by selecting a standard room, which is less expensive than the superior mountain-view room and quieter. Regarding the unattended reception, this is not true, as we have cameras filming the entire hotel 24/7 and also a staff member on duty who is on site at all times of the day and night. Best regards, The reception
Hello Simon, Thank you for sharing your experience at our establishment. However, you chose this service by selecting a standard room, which is less expensive than the superior mountain-view room and quieter. Regarding the unattended rec… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewVery helpful lady on reception- doing it all and doing it with courteous and respectful attitude. Bed was comfortable, room was clean. Nice hot shower.
Self service machine at entrance - not a great welcome. Spits out a card and let yourself in. We genuinely thought it was shut as in darkness and the one staff member had stepped away to do other duties. Room was cold - have to go to reception to get heating level adjusted. No real facilities for food in the evening. Appreciate it’s out of season but given the slightly isolated location it only has a McDonald’s next door. When we booked it Google maps made it look like other places near by but they are all shut. We would not use as a stopover again.
Hello Vicki, Thank you for sharing your experience at our establishment. We are delighted to hear that you appreciated the courtesy of our staff and the cleanliness of the premises. Regarding the negative points, our reception kiosk takes over for us because we cannot work 24 hours a day. It is convenient, fast, and in case of a problem, there is an on-call number. Even when the reception is closed, there are always staff members ready to help you. As for the surrounding area, we are not responsible for the establishments in the vicinity, and we find it unfortunate that this affects our rating when it is beyond our control. We respect your decision not to repeat the experience with us and hope that you still enjoyed your stay. Sarah, receptionist
Hello Vicki, Thank you for sharing your experience at our establishment. We are delighted to hear that you appreciated the courtesy of our staff and the cleanliness of the premises. Regarding the negative points, our reception kiosk takes… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewThe room was very nice looks newly refurbished, although it was a little cold for my liking and i was unable to turn the heating up the reception was closed so I slept with my hat on
The room was very nice looks newly refurbished, although it was a little cold for my liking and i was unable to turn the heating up the reception was closed so I slept with my hat on
Hello Sean, Thank you very much for your positive feedback regarding the beauty of our rooms. It is a pleasure to read that you liked this aspect. We are very sorry to hear that you experienced a cold in your room. We have set up an on-call number for our customers, available even outside reception opening hours, so that we can respond quickly to our guests' needs and guarantee their comfort. Please do not hesitate to use it during your next stay if you have any concerns. We are very sorry that you did not have as comfortable a night as we would have liked. We look forward to welcoming you back and providing you with a fully satisfactory experience. Sarah, receptionist.
Hello Sean, Thank you very much for your positive feedback regarding the beauty of our rooms. It is a pleasure to read that you liked this aspect. We are very sorry to hear that you experienced a cold in your room. We have set up an on-call… Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewLocation next to motorway with secure parking.
Liked everything.
Hello Marion, Thank you for sharing your experience with us. We are delighted to hear that your stay went well and that all the services offered were to your liking. We hope to see you again soon. Sarah, receptionist.
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewWe booked a 3 bed room which was very spacious and clean. The hotel was quiet except for road noise as our room was at the front , would request a room at the back of the building next time
There was no walk in shower , only a shower over the bath which was difficult for me to access. The bath towels were very small, and not really big enough for an adult. The lighting in the room was ok around the beds and in the bathroom but poor around the desk area.
Hello Carol, Thank you for sharing your experience with us. We are surprised by your comments concerning the location and facilities of the room. In fact, everything you mentioned negatively is visible in the “room description” section at the time of booking. Although our rooms are double-glazed, the noise from the road can disturb our guests, which is why we also offer rooms on the opposite side. For your next stay, we recommend that you call our reception desk, which will be happy to help you find the room best suited to your needs. Sarah, receptionist.
Hello Carol, Thank you for sharing your experience with us. We are surprised by your comments concerning the location and facilities of the room. In fact, everything you mentioned negatively is visible in the “room description” section at … Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewRoom was Great , hotel was clean and nice. Koffie, thee in the room. The bed was fantastic.
Check in took lot of time because Booking.com again failed to inform the hotel that the bill allready had been paid. For the airco you have to call the staff, butt nobody was there.
Hello, Ronny, Thank you for sharing your experience with us. We are delighted to read that you particularly appreciated the cleanliness of our rooms and bedding. We apologize for the inconvenience during check-in, as we do our utmost to make our guests feel welcome. Sarah, receptionist.
Hello, Ronny, Thank you for sharing your experience with us. We are delighted to read that you particularly appreciated the cleanliness of our rooms and bedding. We apologize for the inconvenience during check-in, as we do our utmost to m… Show more
Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewI would like to say that it's cheap and cheerful, but in reality long gone are the days of anything being cheap in France, it's just an expensive place to be. However it was on our rout and offered us a much needed opportunity get a bed for the night.
How, in France can a cheap bottle of wine cost 26€? France for goodness sake. So sad, everything is so expensive. The beds were tiny as was the room and the bar closed at 9pm, seriously?
Dear Guest, We are surprised by your feedback.... 89€ a hotel room is really not expensive, I invite you to consult the rates of our competitors. The size of the beds is standard, you would have found the same thing in other establishments. We are not responsible for rates in France. The wine, at €26, is produced 200km from here, in France, and is organic and sulfite-free. What's more, we don't understand your dissatisfaction with the price, because when it was announced to you, you didn't express any indignation. You could have taken a glass instead of the bottle to pay less. We find this regrettable. Sincerely The management
Dear Guest, We are surprised by your feedback.... 89€ a hotel room is really not expensive, I invite you to consult the rates of our competitors. The size of the beds is standard, you would have found the same thing in other establishments… Show more
Reviewed: 11 December 2024 · Stayed in November 2024
Verified reviewThe room was cold and I had to ask the staff to up the heating twice which they kindly did but you could not do it yourself. Other hotels did not have this restriction.
Hello Michèle, Thank you for sharing your experience at our hotel. We are very sorry to hear that your room was cold and that you had to ask our staff twice to turn up the heat. We can assure you that we do our utmost to respond promptly to our guests' requests. We fully understand your frustration at not being able to adjust the temperature yourself. Our heating system is centralized and managed by reception to optimize the hotel's energy consumption. We look forward to welcoming you back and providing you with a more comfortable experience during your next stay. Sarah, receptionist.
Hello Michèle, Thank you for sharing your experience at our hotel. We are very sorry to hear that your room was cold and that you had to ask our staff twice to turn up the heat. We can assure you that we do our utmost to respond promptl… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewUseful as a 1 night stopover
Although just off a motorway junction and within an Aire, access to the hotel was extremely difficult to locate. Apparently we were not the first travellers to make this comment to reception
Hello David, Thank you for taking the time to share your review. We are delighted that our establishment was convenient for your stopover. We take note of your difficulty in finding us and apologize for the inconvenience. Please be assured that we are continually working to improve our signage to facilitate access to our hotel. Please do not hesitate to contact us directly when you make your next reservation if you need help finding your way around. We hope to see you soon, Sarah, receptionist
Hello David, Thank you for taking the time to share your review. We are delighted that our establishment was convenient for your stopover. We take note of your difficulty in finding us and apologize for the inconvenience. Please be assured… Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewThe staff are always helpful and friendly we look forward to staying again next year
The location is perfect and pecfuul I would recommend anyone staying there
Hi Bill, The entire hotel team would like to thank you for your excellent feedback, which you have shared with the Booking community. We are delighted to read that you particularly appreciated the professionalism and friendliness of our team. We also look forward to welcoming you next year. We hope to see you soon! Sarah, receptionist
Hi Bill, The entire hotel team would like to thank you for your excellent feedback, which you have shared with the Booking community. We are delighted to read that you particularly appreciated the professionalism and friendliness of our t… Show more