Reviews of Kyriad Lyon Sud - Saint Genis Laval 3 stars
179 ROUTE DE VOURLES, 69230 Saint-Genis-Laval, France
Loading
Guests also reviewed these properties:
Niagara Falls, Canada
Meersburg, Germany
Karon Beach, Thailand
Bogotá, Colombia
Gersau, Switzerland
Trogir, Croatia
Longhope, United Kingdom
Kottayam, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewEasy parking, shops down the road.
Having to walk around to the front of the hotel to enter, when parking out in rear carpark.
Dear Colin, Thanks for your comments concerning our establishment ! Wishing to welcome you again for another sejurn, Matthieu - Front Office Manager
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe room was quiet and the staff very helpful. Great value for a very moderate price.
Dear Naem, Thanks you for your great review of our hotel ! We are glad that you passed a good sejurn with us ! It was a real pleasure to welcome you and we wish to receive you again for another stay, Wishing you a nice day, Matthieu - Front office manager
Dear Naem, Thanks you for your great review of our hotel ! We are glad that you passed a good sejurn with us ! It was a real pleasure to welcome you and we wish to receive you again for another stay, Wishing you a nice day, Matthie… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewAlthough the hotel is located right beneath the highway, No noise will be disturbing your sleep, and the surroundings are quiet and pleasant to walk. The rooms are not luxuriously equipped, but are comfortable (including the beds), in perfect shape, clean and completely adequate for a night's rest. The breakfast room is nicely decorated, welcoming and bright, and the choices offered for breakfast leave nothing to be desired. A small terrace is absolutely enjoyable from spring to autumn, and the parking lot is supervised by CCTV. The personnel is absolutely charming, I find this hotel the perfect choice for travelers.
Dear Mr Julio Miguel, Thank you very much for your warm comment about our establishment and its team! It was a great pleasure to read your review, and we're delighted that you were able to enjoy all our services! We were delighted to welcome you and look forward to seeing you again, We hope to welcome you again for a future visit, Matthieu - Reception Manager
Dear Mr Julio Miguel, Thank you very much for your warm comment about our establishment and its team! It was a great pleasure to read your review, and we're delighted that you were able to enjoy all our services! We were delighted to we… Show more
Reviewed: 21 December 2024 · Stayed in November 2024
Verified reviewReviewed: 5 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 October 2024 · Stayed in September 2024
Verified reviewThe room was well appointed and very clean. We loved the memory foam pillows!
We expected that the hotel named 'Kyriad Centre' to be nearer the centre. If you arrive at the hotel tired and late and don't want to walk far, there is only one nearby restaurant to eat at.
Good afternoon Sir/Madam, Thank you for your review of our establishment and its pillows! We are delighted that you liked them. Concerning the name of our hotel, it is ‘Lyon Sud St Genis Laval’ and not ‘Lyon Centre’. This is probably a misinterpretation. Wishing you a good day, Matthieu - Reception Manager
Good afternoon Sir/Madam, Thank you for your review of our establishment and its pillows! We are delighted that you liked them. Concerning the name of our hotel, it is ‘Lyon Sud St Genis Laval’ and not ‘Lyon Centre’. This is probably … Show more
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewNice staff, clean room with good beds and shower, closed private parking
Dear Guest, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your stay and appreciated our nice staff, clean rooms, comfortable beds, and good shower. It's also great to know that our closed private parking was convenient for you. We look forward to welcoming you back in the future! Best regards, Matthieu - Chef de Réception
Dear Guest, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your stay and appreciated our nice staff, clean rooms, comfortable beds, and good shower. It's also great to know that our closed private parking was… Show more
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewNot a lot really, only benefit was that it was close to where I needed to be.
The room was dated, the breakfast was average at best, the air conditioning in the room didn't work. There was limited parking, very basic tea and coffee facilities in the room. I've paid less for a 5 star hotel.
Dear , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Direction
Dear , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's appare… Show more
Reviewed: 5 May 2024 · Stayed in April 2024
Verified reviewBig& confortable bed
Get issue that someone took my room.
Hello, Thank you very much for your comment. We are delighted that you enjoyed the large and comfortable bed. However, we are sorry to hear that you experienced a problem with your room. We will take steps to ensure that this does not happen again in the future. Your comfort and satisfaction are our top priority. Wishing you a pleasant day, Matthieu - Front desk manager
Hello, Thank you very much for your comment. We are delighted that you enjoyed the large and comfortable bed. However, we are sorry to hear that you experienced a problem with your room. We will take steps to ensure that this does not happ… Show more
Reviewed: 1 April 2024 · Stayed in March 2024
Verified reviewClean rooms, friendly staff, good continental breakfast with salami, cheese and pâtisseries. Parking secured (free). Charging stations for electric cars.
Old aspect of building, the smell of the room. The heating system didn't work.
Dear George, Thanks for you comment concerning our hotel, staff and breakfast ! Our building is not very young but we take care of it. We are sorry to read that the smell in the room was not good.. For the heating system, do not hesitate to talk to the front office. They can help you with it ! Wishing to welcome you for an other sojourn, Best regards, Matthieu - Front Office Manager.
Dear George, Thanks for you comment concerning our hotel, staff and breakfast ! Our building is not very young but we take care of it. We are sorry to read that the smell in the room was not good.. For the heating system, do not hesit… Show more
Reviewed: 9 January 2024 · Stayed in January 2024
Verified reviewSituation
Services
Reviewed: 10 December 2023 · Stayed in November 2023
Verified reviewLocation was good. Gate for safety. Staff was vey kind & helful
Room was too small for family. Locked in the parking after midnight. No way to contact to staff or interphone to press for help
Dear paul, Thank you for your comment concerning our establishment and our staff! We are delighted that you enjoyed your stay with us. Regarding parking, we are available 24 hours a day by phone and our night receptionist is also present. We apologize for the inconvenience. We would be delighted to welcome you back to our establishment to make your experience even more pleasant. Wishing you a pleasant day, Matthieu - Front desk manager
Dear paul, Thank you for your comment concerning our establishment and our staff! We are delighted that you enjoyed your stay with us. Regarding parking, we are available 24 hours a day by phone and our night receptionist is also presen… Show more
Reviewed: 9 December 2023 · Stayed in September 2023
Verified reviewReviewed: 27 October 2023 · Stayed in September 2023
Verified reviewReviewed: 9 September 2023 · Stayed in September 2023
Verified reviewThe exhaust of the van parked in front of my window
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewLocated well for ongoing route to Calais
The booking was for 2 adjoining rooms not one which we had
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I checked your booking and you had book a room for 4 people not 2 adjoining rooms. Sincerely, Luc Directeur
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I checked your booking and you had book a room for 4 people not 2 adjoining rooms. Sincerely, Luc Direct… Show more
Reviewed: 17 July 2023 · Stayed in June 2023
Verified reviewReviewed: 12 June 2023 · Stayed in June 2023
Verified reviewVery good clean room staff helpful.
Pillows are not good, food not being served on Sundays not good after a long journey.
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Our restaurant is never open on Friday, Saturday and Sunday. But we have an offer for pizzas 24 hours and there is a mall with several restaurants 5 minutes by foot or 2 minutes by car. Best regards, Victoria, Première de réception.
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Our restaurant is never open on Friday, Saturday and Sunday. But we have an offer for pizzas 24 hours an… Show more
Reviewed: 21 May 2023 · Stayed in May 2023
Verified reviewfriendly stuff, good breakfast
Dear Stefan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Victoria, Première de réception.